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“Amazing customer service!” 5 of 5 stars
Review of Cavallo Point

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Cavallo Point
4.5 of 5 Hotel   |   601 Murray Circle, Sausalito, CA 94965   |  
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Ranked #2 of 4 hotels in Sausalito
GreenLeadersPlatinum level
Syracuse, New York
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Amazing customer service!”
5 of 5 stars Reviewed March 18, 2013

Sent my daughter for a weekend respite, called to order some items for her room, and a second time to make payment arrangements. Both times the phone service and follow up surpassed my expectations. She arrived to have the same level of service and support with a badly hurt knee. They brought her ice and put her in a room with less stairs!

We will be visiting that area quite often with her move and cant wait to experience it in person. Delighted customers!!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CavalloGM, General Manager at Cavallo Point, responded to this review, March 19, 2013
Dear Valued Guest,

Thank you for your post!

I'm ecstatic to hear that your daughter enjoyed her stay and hope that we were able to contribute to making her recovery as pleasant as possible.

We look forward to welcoming you and your family back to the Lodge in the near future!

Best regards,

Euan Taylor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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548 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
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English first
Berkeley, California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 16, 2013

I stayed here for three nights in a "historic with sitting area" room , and it was great. The renovation to the historic buildings really does the setting justice.

Extra touches: chocolates one night, lavender sachet another, and pillow spray on the third night were all part of the turn-down service. Very nice! I also enjoyed the nespresso coffeemaker in the room- made getting up early to attend a conference that much easier.

The downsides: Parking/valet is a little aggressive here on the weekend, when lots of people come and hang out on the porches and in the restaurants, on the lawn with their dogs, etc.- day visitors and a limited parking availability make having a car on the weekends a bit of a hassle. Not the biggest deal, though!

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CavalloGM, General Manager at Cavallo Point, responded to this review, March 19, 2013
Dear Valued Guest,

Thank you for your compliments!

We also appreciate your comments concerning valet and parking and will share them with our management team.

We hope to welcome you back for another visit very soon!

Best regards,

Euan Taylor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Folsom, California
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 15, 2013

Let me begin with a one word description of this historic location.... Never mind, one word can't describe it. Just GO!! CP is a non pretentious one of a kind 5 star lodge that caters to everyone, and toto too. We arrived on a Saturday morning with our 18 year old Granddaughter and were greeted with warm smiles and a huge welcome. Our room, a historic king suite with bay and city views, was warm, clean, gorgeous, comfortable, large and most of all everything the lodge advertised it to be. The front veranda was peaceful and the rocking chairs seemed to call our names every time we attempted to walk by. The delicious food at the 5 star restaurant is Cordon Bleu quality! At breakfast I had my first sourdough waffle, granddaughter had "the best eggs Benedict ever", and hubby had an omelet that he hoped would never end. Dinner was equally presented, timely and a wonderful dining experience. The spa facility is grand and offers services for everyone to relax and unwind. Our walk to the Golden Gate Bridge took 20 minutes and the walking paths were safe and maintained. We are returning this Spring and bringing a large family group for the weekend. San Francisco, The Marin Headlands, Sausalito shopping among many other points of interest are a stones throw away.

Room Tip: Not a bad room at the lodge.
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CavalloGM, General Manager at Cavallo Point, responded to this review, March 19, 2013
Dear Valued Guest,

Thank you for your review.

We sincerely appreciate your compliments and will share them with our team.

We look forward to welcoming you and your family this coming Spring!

If there is anything I can assist with in advance of your visit, please do not hesitate to contact me directly (euan@cavallopoint.com).

Best regards,

Euan Taylor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sausalito
Contributor
18 reviews 18 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2013

This is by far the best place to stay when you are visiting Sausalito. Amazing grounds and quiet cottages. Definitely recommended as a retreat. Also, love the restaurant "Murray Circle". It's a bit expensive but worth it. Also, really appreciated the spa services they offer. Great place to view the bay and GG bridge. Great bar, Farley Bar, when you can just sit back and relax. They make a great bloody mary. Love their Sunday brunch, too!

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CavalloGM, General Manager at Cavallo Point, responded to this review, March 19, 2013
Dear Valued Guest,

Thank you for your wonderful review.

Our staff will be very pleased to hear of your lovely compliments!

Please do come visit us again very soon.

Best regards,

Euan Taylor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
66 reviews 66 reviews
30 hotel reviews
Reviews in 36 cities Reviews in 36 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 14, 2013

Amazing hotel in former Fort Baker and contemporary bungalow buildings. Highly recommend for any kind of retreat. Stepping out on the veranda even during a brief coffee break is amazing, taking in the Marin landscape, Go,den Gate bridge and views of San Francisco across the Bay. The hotel restaurant is gorgeous with a very local feel that trickles down to the Heath tableware and lighting from a local designer. The cooking school makes for great team building events. Fog rolls in most night. Earplugs supplied to sleep through the Golden Gate fog horns.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CavalloGM, General Manager at Cavallo Point, responded to this review, March 15, 2013
Dear Valued Guest,

Thank you for your kind compliments.

Please do come back to visit us again very soon!

Best regards,

Euan Taylor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 14, 2013

Quaint, quiet, romantic getaway. Having breakfast at the restaurant on a sunny winter morning with an unparalleled view of the GG Bridge was amazing (even for a local)! A brisk hike up to the bridge was a treat. Free access to the mediation pool was the best part. Fabulous way to shed the craziness of SF. Only a couple of minor issues kept this from being a 5 star rating: Our (albeit standard) room was nice, but I wouldn't say noteworthy. Would have loved a full length mirror somewhere in the room (and I get what another reviewer said about the location of the TV: odd). My husband and I went for Valentine's Day and dined at the restaurant. I knew we would not be getting a good deal on Valentine's dinner anywhere, but the $300 dinner bill seemed a bit criminal.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CavalloGM, General Manager at Cavallo Point, responded to this review, March 15, 2013
Dear Valued Guest,

Thank you for your review.

We also appreciate your suggestions on improvement, as we are always looking for ways to enhance the guest experience and will share your comments with my team.

We hope to welcome you back in the near future!

Best regards,

Euan Taylor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 14, 2013

As a very picky traveler I only expect the best from a hotel/resort especially when you are in need of a getaway from the routine of your day to day reponsibilities.
Cavallo Point is amazing! It is where the country meets the city. I have been here 3 times and I am going back again at the end of this month. They have historic or contemporary room types. The feel of both are very relaxing. I myself prefer the contemporary as I love the layout. The jr. suites have an amazing gas fireplace that seperates the bedroom from the living room area and it creates that atmosphere of coziness. My favorite thing about this room category is that it has a couch built into a window nook and it is so freaking relaxing it is absolutely amazing! You have a perfect view of the Golden Gate bridge while playing around on your ipad! The Spa is so tranquil and relaxing and they have a great meditation pool for a relaxing dip after a nice massage or facial. Make sure and try the wellness shot at the juice bar it is out of this world. On my last stay I had a few little hiccups but I must say that in life that happens but the Staff immediately took care of all my high maintenance needs. I find it so important for a hotel to be able to cater to high maintenance needs afterall when you go to a resort is is all about you and your R&R time and they totally get it! They also have a great pet program for your dogs. On antoher note the restaurant was amazing and I loved the atmosphere. The Mercantile was amazing and whoever is their buyer you get a Big A plus from this fashionista! I easily dropped a couple hundred or more because they had such a great selection of merchandise which is not the case for most resorts.

Kudos to the management and staff of this wonderful property you have done a great job and I cannot wait to see you all upon my next return!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CavalloGM, General Manager at Cavallo Point, responded to this review, March 15, 2013
Dear Valued Guest,

Thank you for your wonderful review!

Your compliments are very much appreciated and I will be certain to share them with our staff.

We look forward to welcoming you back at the end of the month!

Best regards,

Euan Taylor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Cavallo Point

Address: 601 Murray Circle, Sausalito, CA 94965
Phone Number:
Location: United States > California > Marin County > Sausalito
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Sausalito
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Cavallo Point 4.5*
Official Description (provided by the hotel):
Set in an idyllic location on the San Francisco Bay at the foot of the Golden Gate Bridge, Cavallo Point offers unique historic and contemporary lodging options. Kid friendly and pet friendly, Cavallo Point offers a multitude of activities and services to choose from.The Healing Arts Center & Spa offers innovative spa treatments in a serene, tranquil setting. Filled with natural light and top-of-the line culinary equipment, the Cavallo Point Cooking School is an intimate place to taste, create and learn. Murray Circle Restaurant is one of Northern California's top culinary destinations. ... more   less 
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Also Known As:
Cavallo Point Sausalito
Cavallo Point Hotel Sausalito

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