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“Good location but nothing fancy” 3 of 5 stars
Review of Saratoga Oaks Lodge

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Saratoga Oaks Lodge
14626 Big Basin Way, Saratoga, CA 95070   |  
Hotel website
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Hotel amenities
Ranked #1 of 1 Hotels in Saratoga
Sunny CA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“Good location but nothing fancy”
3 of 5 stars Reviewed August 11, 2012

I stayed here for a concert at the Mountain Winery. Nice location in Saratoga Village with shops and restaurants in walking distance. The queen suite was decent-sized with a full-size bed (did not look like a queen to me as advertised) and another pullout bed. Towels were nice and thick and they will provide extra if asked. On the downside, the carpet was worn and dirty and the fridge was not cleaned out (two beers left over from the previous occupant, which would be great if I drank beer). There was also a thick layer of dust on the nightstand. OK if you want a place to crash after a concert, but that's about it.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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81 reviews from our community

Traveler rating
    29
    31
    10
    1
    10
See reviews for
13
34
9
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Brooklyn, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 25, 2012

WORST hotel experience in 10 years!

Terrible customer service. Mean mgmt team of 70+ year old husband/wife. We'd checked in 3 days ago and they thought "we tried to skip out on the bill"...umm, we're at a sales offsite training for the next 3 days.

Could not believe this was happening. We're from out of town and it's 10:30pm our stuff is already in our respective rooms, we didn’t want to go somewhere else for one night (we both leave tomorrow). They charged me 300% more than I originally booked. Then only voided when I voiced [serious] concern. ------ DOUBLE CHECK FOR MESS UPS ON YOUR CHARGES.

I said, "I've never been treated so terribly in 10 years of business travel. Why are you being such a monster to us? This was your error in operations. Don't you know the customer is always right? Especially in the service industry."

After admitting it was their error in judgment about the payments/processing reservations, still treated myself and my colleague this way; and did NOT apologize. And witch-cackled through talking to me about my issue with his wife.

I have never been to a more disgusting place. These people are so wretched. Wow. THERE ARE ALSO BUGS.

I have never been treated so poorly, it's hard to explain. Managers are horrible and should NEVER work in the service industry ever again. And, by the way, there's a daddy long leg spider above the mirror. And, a spider web.

There are TONS of other hotels with the same rate rooms in Saratoga.

  • Stayed July 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 7, 2012

It was great, from beginning till end. The managers were wonderful. I spent 6 nights there. I met the owner's son and daughter and they were sweet people. The manager Darrell and his wife Karen were great. The place was well kept up and clean. I love it there. Breakfast was great too. I will return there in a heart beat. Saratoga was wonderful.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lichfield
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 22, 2012

Should you be fortunate enough to visit this World centre of excellence for all things electronic or are merely touring this beautiful part of California, a place to recover from your days exertions is The Oaks Lodge Hotel in Saratoga village. Saratoga village in its own right is a delightful place to visit and has a history going back to the 1800's. The main street has many interesting shops, local wine tasting bars and a number of good restaurants, at night with its sparkling lighting is a visual joy and it's minutes away from the shopping malls and supermarkets should these be of interest. To the north, San Francisco is less than an hours drive away and Monterey with its wonderful aquarium (not to be missed) is an equal distance to the South, both of which must somehow be included in any schedule.
The Oaks Lodge is a 'home-from-home' hotel set in a tranquil setting amidst the trees in the centre of Saratoga, 'it is not your typical US Motel'. There are a variety of rooms to choose from, all are spacious, clean and adequately equipped mine was and very comfortable to stay in. Breakfast is a self-serve pleasure which you can use at your leisure. The real benefit of staying at The Oaks Lodge is the peace and quiet that ensures you can get a good nights rest before embarking on the next days adventure.

Room Tip: Just tell them what you prefer and they will do their best to accomodate you.
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  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Senior Contributor
23 reviews 23 reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 26, 2012

We stayed at the lodge for two nights in room 9. The room was clean and smelled good (no tobacco smoke smell). The carpets were a little worn, but the towels were new.

We would stay here again. It is very close to the heart of Saratoga. Everything is just steps away.

Room Tip: Room 9 if you can get it. Parking lot level.
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  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alta Loma
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 28, 2011

Saratoga Oaks is perfectly situated for walking around Saratoga, and it is away from lots of traffic. Very quiet , that's a big plus for me. The room was fairly large and adequate, with a comfy bed. I didn't care for the sink and mirror being part of the main room, but that's just me. Very close to Montalvo Villa, and various wineries. Be sure to go to a concert at Montalvo and Mountain Winery. Beautiful settings! There was a complementary breakfast consisting mostly of sweet rolls , coffee, and juice. We went out for breakfast.

Room Tip: Rooms toward the back are the quietest.
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 16, 2011

I had to make a last minute trip to Santa Clara/Cupertino, and most hotels in the area were booked -- so it was either the Clarion Hotel by SJC or the Saratoga Oaks. I'm glad I stayed at the Saratoga Oaks -- super quiet, clean rooms, wifi, CATV, etc. at a very reasonable price. I wouldn't say the rooms are "worn" -- they're just very dated. The best part is the location: you're in the heart of Saratoga and can walk to dozens of excellent restaurants, coffee shops, etc.

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Saratoga Oaks Lodge

Address: 14626 Big Basin Way, Saratoga, CA 95070
Phone Number:
Location: United States > California > Saratoga
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Saratoga
Price Range (Based on Average Rates): $$
Number of rooms: 25
Official Description (provided by the hotel):
We are a small family owned and operated motel - since 1955. On the main street of the Saratoga village, between Fifth Street and Sixth Street, we are in the quiet part of town, just a two minute stroll to the center of Saratoga Village where you'll find a variety of restaurants and unique shops. Closeby are the Hakone Japanese Garden, the Mountain Winery, Montalvo and Saratoga wineries. ... more   less 
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Also Known As:
Saratoga Oaks Hotel Saratoga

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