We drove towards Chumash Casino from a quick side trip to Solvang and got there at around 5:30 PM all the way from Los Angeles area today. We arrived at the casino front lobby after such a bad weather experience of hail and rain on the road approximately 10 miles away from Solvang. After parking our vehicles and arriving at the casino front lobby, a lady employee by the last name of Tayloy, standing by the stairway area lobby of the casino, stopped us immediately and without saying some greetings at all of anything simply and spoke out loud and said in such a very commanding and very rude manner that went like this " Kids are not allowed beyond this point". We happened to be travelling in two vehicles with our 1 year old grandson, a 7 year old grand daughter and 9 adults all exited to have some good fun but with the plan of taking the kids somewhere perhaps by a play area or by the hotel lobby or get a hotel room. To our dismay this very rude employee simply said out loud that you can't take the kids anywhere as there is no place in the hotel and no place anywhere to hang out for them period. Isn't there a better way of saying to your customers that were sorry, our hotel is undergoing renovation and it's close and unfortunately we don't have any facilities to accomodate the kids for the time being. She simply did not give any suggestions or whatsoever except to say that you can't pass beyond this point with your kids. That's why I lashed back to her saying that the way she talked is simply very rude and see just doesn't care at all. She even made gestures with her hands of blah blah and I simply can't believe why they put someone in the front with that kind of personality. Calling on the management of this casino! Your customers should be treated with some respect, courtesy and kindness as we are the reason why you are in the business. Calling on your Managers as far as training your people on how to talk nicely to customers! The said employee even called up another guy to show her enormous power over anyone who might cross the line. Stupid act by an arrogant employee who should be working not on the front lobby but in a county jail with such a very impolite attitude! Negative 5 rating for this place! So sad!
- Official Description (provided by the hotel):
- Each of our luxurious rooms is distinctively designed to provide you with the best in comfort and convenience. Guest rooms range from our Premium Guest Room to the ultimate Master Suite, each with the amenities and features you would expect from a AAA Four Diamond hotel. ... more less
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- Also Known As:
- Chumash Hotel Santa Ynez
- Chumash Casino
- Chumash Resort