For nearly $400 a night, I expected more.
-Very good happy hour wine and food
-Very good breakfast
-Location is good for wine tasting
-My party had reserved 4 rooms. Every single reservation was messed up. The staff blamed it on a software upgrade. Even if you have to manually recheck every reservation, you don't make mistakes like this at these prices.
-We had been in our room for 30 seconds and the doorknob on the bathroom door fell off in our hands (it was promptly fixed.)
-Two of us in the room but only one washcloth. We talked to the staff and they said they did not have any more. If they needed to do a load of laundry, then they should have. LOL none of our 4 rooms had enough washcloths. I got more the next day by swiping them off a housekeeper's cart. One in our party had 3 people in their room, and they never had more than one washcloth. Our second day, we only had one hand towel.
-We had light bulbs out around the mirror in our wet bar and around the mirror in our bathroom. We repeatedly reminded the staff of this. They were not replaced during our stay which meant that we had two mirrors but not one with adequate light.
-The iron in my room malfunctioned as I tried to press some items which made the chore difficult. It was promptly replaced later in the same day that I mentioned it, but by that time my ironing need was over.
-Coffee provided for the in-room coffee pots is the worst ever. Needs to be upgraded. All in my party agreed with this.
-The room had adequate down pillows. They were comfortable to sleep on, but you could not use them to lean against to prop yourself up in bed to read. A couple of firmer pillows need to be provided.
-This was an expensive facility to build, yet the bathrooms do not have exhaust fans.
One person in our party had recently stayed which is why we chose this inn. She said that she did not recognize any of the staff which suggests a mass exodus or firing.
I would not stay again.
- Official Description (provided by the hotel):
- AAA Four Diamond rated luxury boutique inn. All rates include a full gourmet breakfast, evening wine hour and nightly desserts. Located in the heart of wine country, the Inn also offers complimentary tasting passes to a select group of wineries in the area. Rooms featuring fireplaces, whirlpool tubs and flat screen television. Complimentary wi-fi throughout the hotel. ... more less
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- Also Known As:
- Santa Ynez Hotel Santa Ynez