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“Bad customer service.” 1 of 5 stars
Review of Vagabond Inn Santa Rosa

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Vagabond Inn Santa Rosa
2.0 of 5 Hotel   |   2632 Cleveland Ave., Santa Rosa, CA 95403 (Formerly Comfort Inn)   |  
Hotel amenities
Ranked #23 of 26 Hotels in Santa Rosa
Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Bad customer service.”
1 of 5 stars Reviewed May 28, 2013

We booked a room through an online service and had a printed confirmation plus proof of credit card payment. On arrival at the hotel the receptionist could not find our booking and refused to call the toll free number to query the error. As she did not have a vacancy she would not help us and said that she did not have a phone to make an external call. We then went to another motel who were very helpful and found us a bed and called e online service . So our experience at this hotel was that their customer service was not good but we could not rate any other factors however it was near a freeway and sounded very noisy.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Service
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54 reviews from our community

Traveler rating
    5
    11
    11
    7
    20
See reviews for
20
13
5
3
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Long Beach, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 28, 2013

My fiance and I stayed here in a trip up the California Coast. This might be the worst of the three that we stayed in. The motel seems as if it's doing the bare minimum to stay in business. The room we had was decent, but the mattress was firm with a mattress cover that barely fit over it. There were only two pillows on the bed about the size of couch pillows. On a queen sized bed, they looked tiny. I saw other, regular-sized pillows on the housekeeping carts in the hall, so maybe we had to request them at the front desk. Either way, I shouldn't have to request a decent sized pillow. The doors were also in need of repair. They're solid wood and chipping around the edges. The room did come with breakfast, but it could have afforded a bit more variety (and some cleaning up). I overheard one family in the hall mention that it used to feature a waffle-maker.

All in all, I would rate the room an average. There was nothing exceptional about it, but maintained a bare minimum standard of quality.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Antioch, California
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 21, 2013

I stayed here with a group of guys before heading out on a hunting trip. It's not the nicest hotel I've ever stayed in but it was clean and had everything I needed. The beds were okay, and the shower worked great. It took me a while to figure out the TV, I think it's past its prime but once we got it turned on it was fine. We left early before the breakfast was served, so I didn't get to try that. One thing that bugs the heck out of me at a hotel is noise from the adjoining rooms, and I did not hear a thing from next door or above us, so that was a major plus for me.

We liked the location for sure- There is a decent diner right in the same parking lot and a Big 5 just across the street. We got in kind of late the second day and the diner was closed so we went to BJ's which is a short walk near the mall. All in all it is a decent place, plenty of parking, clean, etc. For the price it beats the heck out of staying at a Hilton or one of the big name (big price) brands.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bournemouth
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 4, 2013

This is a great little motel to stay in. It is not a 'dump as suggested by some reviewers. We found this place clean and tidy - inexpensive - and next to one of the best diners I've ever been to - Sam's!

It has a small swimming pool which was not open when we visited - out of season - but a good little area to sunbathe, etc. I've stayed in loads of motels on this west coast trip and the Vagabond has, in my estimation been one of the better ones.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Vancouver, Canada
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed March 27, 2013 via mobile

On our two week road trip experiencing all the joys that budget hotels can bring, this place wins the award for worst hotel. It's a dump.

The pool looked like a frog pond. The room was tiny and smelled. The freeway noise was really loud. Wifi was crap...Just stay away. Lots of other hotels in the area.

Stayed March 2013
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Santa Rosa
1 review
1 of 5 stars Reviewed February 12, 2013

tiny pillows, horrible mattress, commotion going on till 5 in the morning. AC rattled like a bull in a china shop. Spend a little more and sleep. I did not get a moment of sleep, the breakfast is minimal.

  • Stayed February 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

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Reno, Nevada
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 22, 2013

I would definitely not stay here again. The motel looks nice from the outside but once you enter the hallway it smells like stale smoke. The rooms are dingy and very outdated. There isn't even a clock radio in the room, much less a refrigerator or microwave. The TV was old and there are only a few channels available. The bed spread and blanket had a cigarette burn hole in them (it was supposed to be a non-smoking room). The sheets were threadbare and the pillows were a wad of cotton balls. Only two very thin towels. The courtyard outside our window had empty liquour bottles on the ground. The WI-FI was iffy.
On the plus side, the people at the front desk were pleasant.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vagabond Inn Santa Rosa

Address: 2632 Cleveland Ave., Santa Rosa, CA 95403 (Formerly Comfort Inn)
Location: United States > California > Sonoma County > Santa Rosa
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 26 Hotels in Santa Rosa
Price Range (Based on Average Rates): $
Hotel Class:2 star — Vagabond Inn Santa Rosa 2*
Number of rooms: 100
Official Description (provided by the hotel):
Located in the heart of California’s picturesque wine country, the Vagabond Inn – Santa Rosa is situated well to give you easy access to dozens of local wineries, and a short drive to San Francisco and Bodega Bay.With 100 spacious non-smoking rooms, we’re well equipped to provide you with a comfortable, relaxing stay. You’ll be able within arm’s reach of local attractions such as the Charles M. Shulz Museum, Downtown Santa Rosa, and easy access to highway 101. ... more   less 
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Also Known As:
Comfort Hotel Santa Rosa
Comfort Inn Santa Rosa
Santa Rosa Comfort Inn
Vagabond Inn Santa Rosa CA - Sonoma County

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