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“HORRIBLE” 1 of 5 stars
Review of Americas Best Value Inn - Santa Rosa

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Americas Best Value Inn - Santa Rosa
2.0 of 5 Motel   |   1800 Santa Rosa Ave, Santa Rosa, CA 95407   |  
Hotel amenities
Ranked #22 of 26 hotels in Santa Rosa
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“HORRIBLE”
1 of 5 stars Reviewed September 26, 2012

I had the most painful, stressful and hideous experience before i even visited this hotel.

We're traveling with friends and needed to modify my reservation.

Instead of 3 nights (as originally planned) I wanted to stay ONLY one night.

I called the hotel directly, NOBODY seems to know what to do. There is NEVER a manager available.
They told me to call the next day during business hours so someone could help me.
I called the next day, same story. They tell me to call online reservations. I called online reservations and they re-directed me to call the hotel. I called the hotel to ask for a manager again, No luck. With a massive headache i decided to give it another day.

I called the hotel, again no manager and ODDLY enough the same guy answers the phone (for 3 days, whatever time i called). It is very hard to get this guy at the hotel to understand what i want to do: MODIFY my reservation. He tells me there is NO way he can modify anything. He promises me he'll put a note on my reservation.... How is that helpfull?
I called online reservations, they tell me they see the note, but No modifications can be made by them. They tell me the hotel has to do it directly.
On day 2 before my arrival, still the same situation.
I complained to online, I complained to the guy at the desk... they do not even try to give me any other options or ways around it. They kept on saying No modifications can be made, since they're sold out.
I suggested to cancel my current reservation (3 nights) and create a new one for 1 night only -as i asked from day one, when my journey with America’s Best Value Inn Santa Rosa started- They still said that was impossible.
After many headaches and a few Tylenolds I decided to give it a try myself.
I created a new reservation online for one night, and cancelled the one NOBODY COULD MODIFY.
Moral of the story: YOU HAVE TO DO EVERYTHING
(I hope they don't expect me to clean the room for them as well)

I am already hating just the idea to stay at this hotel.
I am Extremely disappointed at the customer service quality and manners they have.

I will be there this Saturday night 09/21/12
If this hotel is as bad as it looks online I am checking the out right away and you will hear and see my pics about it.

  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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27 people have reviewed this hotel

Traveler rating
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    8
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed September 20, 2012 via mobile

Non-smoking room but smels like somebody was smoking in the room and bathroom. Strange bad smell in the room, carpet 1000 years old. No seats for the breakfest, you need to carry but no tray. Do not recomending at all.

  • Stayed September 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 31, 2012 via mobile

Rude front desk, the had a negative attitude. Lack customer service but the room was okay.

  • Stayed January 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Rocky Mountains
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 6, 2011

I Guess I am not a fan of double beds. When we made reservations online, we were told roll-a-way beds were available. When we arrived front desk staff said that no roll-a-ways are available for rooms with two beds.

There were stucco crews working on the hotel the evening we arrived. They stayed in the rooms above us and were banging around til about 11:00. Hallelujah! things went completely still after that.

The beds were hard. The rooms were clean. Next morning after a VERY scaled back continental breakfast..as I was walking back to our room, I could see into the laundry stock room in the room next to ours (there were several unused roll-away beds). Long story short....staff could have been A LOT more helpful. Hospitality FAIL.

  • Stayed November 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santarosaabvi, General Manager at Americas Best Value Inn - Santa Rosa, responded to this review, March 25, 2012
Thank you for posting your review we appreciate your comments. Local safety and fire codes do not allow us to put rollaway beds in our rooms with 2 beds, we do have some rollaways available for our one bedded rooms. We are sorry if you were inconvenienced and do apologize. We were unaware of the noise from the worker crews that were staying with us they were not working on our rooms at that time of night and were guests at our Inn.
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Portland, OR
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed September 26, 2011

We were looking for a cheap place to stay in Santa Rosa, and found that cheap places in Santa Rosa don't exist. But, this place was among the cheapest we could find and had a good location right off of 101. From here it was a 20 minute drive to Sonoma.

We paid $100/night for a room with two beds on a fall music festival weekend in September, 2011.

Busy office and parking lot in the evening, with lots of folks checking in and returning for the night, but it quieted down and we didn't notice any noise overnight.

Several chain restaurants are within walking distance.

Room was clean, average sized, had a microwave, refrigerator, & cable TV, and a simple complimentary breakfast of coffee, fruit, cereal, and muffins was available in the office.

Just a heads up - no in-room coffee maker or vending machines onsite.

Room Tip: Ask for a second floor room away from the staircase.
See more room tips
  • Stayed September 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santarosaabvi, General Manager at Americas Best Value Inn - Santa Rosa, responded to this review, March 25, 2012
Thank you for your comments we appreciate you taking the time to post them. We work hard to provide with the best possible accommodations for the most reasonable rates. You were in the area during one of our special events and this made the rate a little higher than our normal rates. We hope that you will come back and see us again in the future.
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Santa Clarita, California
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed September 9, 2011

Recently returned from a Northern California road trip and had the opportunity to spend a night at the Americas Best Value Inn in Santa Rosa , CA. What impressed me the most about this establishment was the exterior design of the building. A long two story building with a 50's - 60's space age look to it. Very interesting. The room was clean, average size for a 2 queen room but lacked some of the things one would expect such as a coffee maker for me and a hair dryer for the misses. Other than that the room was quite and comfortable and for a AAA price of less than $85.00 was and is a good choice if your ever traveling through the area.

  • Stayed September 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santarosaabvi, General Manager at Americas Best Value Inn - Santa Rosa, responded to this review, March 25, 2012
Thank you for posting your review we appreciate your comments. We use your comments to evaluate our product and make changes and upgrades as needed. We are happy that you enjoyed your stay and hope to see you again
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Middletown, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 6, 2011

We stay here whenever going shopping in Santa Rosa or taking a trip north. Good Value for the money. Anil and family very nice. Quiet if you get a room on 2nd floor back corner away from the main road. Clean and comfy. Nothing plush, but very decent.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santarosaabvi, General Manager at Americas Best Value Inn - Santa Rosa, responded to this review, March 25, 2012
Thank you for your kind words, we appreciate your posting your comments. We work hard to provide you with a home away from home atmosphere and are happy when we have pleased you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Americas Best Value Inn - Santa Rosa

Address: 1800 Santa Rosa Ave, Santa Rosa, CA 95407
Location: United States > California > Sonoma County > Santa Rosa
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #22 of 26 hotels in Santa Rosa
Price Range (Based on Average Rates): $
Hotel Class:2 star — Americas Best Value Inn - Santa Rosa 2*
Reservation Options:
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Also Known As:
Americas Best Value Inn - Santa Rosa CA - Sonoma County

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