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“Motor Lodge” 2 of 5 stars
Review of BEST WESTERN Garden Inn

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BEST WESTERN Garden Inn
2.5 of 5 Hotel   |   1500 Santa Rosa Ave., Santa Rosa, CA 95404-5428   |  
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Ranked #8 of 26 Hotels in Santa Rosa
Livonia, Michigan
Top Contributor
77 reviews 77 reviews
19 hotel reviews
Reviews in 37 cities Reviews in 37 cities
35 helpful votes 35 helpful votes
“Motor Lodge”
2 of 5 stars Reviewed November 17, 2012

This place didn't look anything like the pictures online. It's a series of one story buildings where you park in front of your room. A more accurate description is motor lodge instead of a hotel.

Our room was tired but clean. The TV was big and blurry. The price was expensive for the amenities and didn't include breakfast. We had a reservation for three nights but one was enough for us.

I discovered a couple days later that I left a pair of shoes behind. They never contacted me and it took almost a week for me to connect with housekeeping and their shipping person to have them sent. That was over a week ago and they still haven't arrived (and they plan to charge me for shipping plus an extra $5). Not my idea of outstanding customer service.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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369 reviews from our community

Traveler rating
    108
    142
    74
    28
    17
See reviews for
105
140
21
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Fukuoka, Japan
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 16, 2012

I stayed just one night here, getting an early airporter out to SFO, but was really wishing my husband and kids could have joined me. It's a classic motel with carefully kept gardens and lawns, a couple of pools, large hedges separating it from whatever's next door, a spotless room, solid wifi connection and helpful staff. Visiting from abroad, I felt it was a classic piece of Americana - especially when I was directed to Willie Bird's turkey restaurant just down the road for dinner! I thoroughly enjoyed my stay and would absolutely go again.

Room Tip: My room's veranda doors opened a stone's throw from the heated pool - would have been perfec...
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harper, Texas
1 review
5 of 5 stars Reviewed November 13, 2012

I was driving around after dark and pulled into the hotel. Staff was wonderful, wifi. When i opened my cottage like room i was amazed. The room was like something you would find at a high end and more expensive hotel. Bonus!
And you get a city map and places to eat when you get your room.
It's truly a keeper for a sleeper!
Will go back next time i am in the area!
Jan Zenner
Harper TX

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donadidit44, General Manager at BEST WESTERN Garden Inn, responded to this review, November 29, 2012
Thank you for your response. I am so glad to pulled into our hotel. We try to make our hotel
as up to date as possible. We like to make our guest feel welcome, where they will come
back and stay again. If there is anything we can do for you in the future, do not hesitate to
let us know. I love your comment about truly a keeper for a sleeper.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsingborg, Sweden
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 6, 2012

Santa Rosa is a nice place in California especially if you are interested in beer. Here you can find the excellent brewery Russian River with many wonderful beers. Here you also have the opportunity to taste extremely well crafted beer from Moonlight Brewery in the neighborhood. Flavor Bistro on the main square is the place to visit for Moonlight beer. Then you need a hotel. We picked Garden Inn. OK, but not more. No breakfast included.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Riverside, CA
Top Contributor
92 reviews 92 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 4, 2012

I stayed here for business purposes. While it's not in downtown Santa Rosa, it is a short drive away. There are plenty of restaurants and shopping nearby to stock up on items such as water and fruit. I would stay here again. It is set up like a drive up motel, with your car parked directly in front of your room, which I thought was convenient. They allow pets, which is something you may need, although I did not need it. I think it's in a good location if you want to travel wine country without breaking the bank.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Queensbury, New York
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 26, 2012

We just happened upon this hotel with no reservations and no plans except to find a place to stay for a night. We ended up staying four nights. We have stayed at a lot of hotels and we wanted to let you know that we would recommend that anyone going to the Santa Rosa area should stay at your hotel. The room was great - loved that vanity space, large closets and lots of mirrors! The room was quiet and dark so we slept well. We liked that the patio faced a garden area. If we are ever in your area again, we will surely stay at your Best Western Plus Garden Inn.

Room Tip: Ask for a quiet room.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed October 22, 2012

We stayed at Best Western Plus Garden Inn for two night in October. The location was super convinient - right next to highway 101. The neighborhood itself was so so, but it was a short drive to downtown which made it attractive.

The room was clean and a nice big TV was a plus. Only down side was that we were hearing people outside of our room taking all night...and continued at 7AM in the morning... The walls were thin and we could hear every conversation outside of our room. So maybe ask for a more quiet (less traffic) room.

It is also bit disappointing that for a Best Western, this hotel does not include a complimentary breakfast.

Staffs were friendly. So that was really pleasant.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Garden Inn

Address: 1500 Santa Rosa Ave., Santa Rosa, CA 95404-5428
Phone Number:
Location: United States > California > Sonoma County > Santa Rosa
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Santa Rosa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Garden Inn 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Tour the Sonoma Wine Country while staying at this beautiful, garden setting Santa Rosa hotel.The BEST WESTERN Garden Inn, located in Santa Rosa, California features 79 guest rooms and a beautifully landscaped quiet garden. Hotel guests are only minutes from Sonoma Wine country and all of the area attractions which include the Sonoma County Fairgrounds, the Russian River Redwoods and downtown Santa Rosa.All spacious well-appointed guest rooms come equipped with a microwave, refrigerator and high-speed Internet access. Guests can start the day off with breakfast at the coffee shop located on the hotel premises. The BEST WESTERN Garden Inn also features two outdoor seasonal pools, dry cleaning services and free parking.Families will appreciate being only one mile from the Snoopy Museum. The Luther Burbank Gardens and the Jesse Peter Native American Art Museum are also close to the hotel. Make a reservation today and save at the BEST WESTERN Garden Inn. ... more   less 
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Also Known As:
Best Western Garden Hotel Santa Rosa
Best Western Santa Rosa
Santa Rosa Best Western
BEST WESTERN Garden Inn Santa Rosa, CA - Sonoma County

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