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“Everything was great” 4 of 5 stars
Review of Courtyard by Marriott Santa Rosa

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Courtyard by Marriott Santa Rosa
3.0 of 5 Hotel   |   175 Railroad St., Santa Rosa, CA 95401   |  
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Ranked #6 of 26 Hotels in Santa Rosa
Cape Elizabeth, Maine
Top Contributor
142 reviews 142 reviews
34 hotel reviews
Reviews in 54 cities Reviews in 54 cities
49 helpful votes 49 helpful votes
“Everything was great”
4 of 5 stars Reviewed November 8, 2013

Just what you'd expect from a courtyard.great location with some fab restaurants 1block over.( try Jackson's ). Clean rooms, a bit small. No breakfast included( that's why we LOVE residence Inns). But nice lobby and very friendly staff. A wine tasting tonite( Friday) which was a nice addition in the lobby. Ok bar with a decent menu, and an ok place for breakfast. But some wonderful breakfast places nearby, so no worries.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMax, General Manager at Courtyard by Marriott Santa Rosa, responded to this review, November 10, 2013
Dear Hafkiwi,

Thank you for your kind review and your business. It is always reassuring to learn we are doing things right. Please visit again soon.

Sincerely,
-Max
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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203 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Aspen, Colorado
Top Contributor
64 reviews 64 reviews
40 hotel reviews
Reviews in 43 cities Reviews in 43 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed November 6, 2013

Usually when we come to the region we stay in Geyserville, or another small town. But this recent time I was running a Half Marathon in the area and the host hotel was the Hyatt just across the street. We are big Marriott oficionados and I agree with some of the reviewers that this isn't the nicest Courtyard we've seen. However, the location is great, it's clean and quiet, and the staff was lovely and accommodating. The first room we got was close enough to some kind of generator (or something related to the heating/cooling system) that we heard a steady hum. My husband is very sensitive to noises, so we asked for another room. Both people at the front desk went out of their way to help, even though the hotel was completely sold out (partly to runners!). One of them expressed concern that we were now near the pool and a wedding party was coming---a nice gesture of consideration. It turned out to be very quiet anyway because there is a low wall and plenty of distance, and there didn't seem to be any raucousness in the first place.

The bedding and towels are up to the usual Marriott standards.

Very high prices seem to be the norm in Napa/Sonoma, so it's unrealistic to compare values with many other places. There's also the seasonal fluctuation, as well as other kinds of demand, and we were there during high demand.
Given all that, so long as a hotel is clean and pleasant, the staff can make all the difference, which is why I am writing to pay our compliments.

A word about the convenient location: across the street from Railroad Sq. with its host of restaurants, and just a few blocks to the major mall in town, not that that's my idea of things to do in wine country! But it turned out to be useful since we had some reasons to visit the Apple Store.

We can recommend Flying Goat coffee, which is in Railroad Sq. It's an offshoot of the one in Healdsburg which I already reviewed a few years ago. Outstanding coffee in all forms.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMax, General Manager at Courtyard by Marriott Santa Rosa, responded to this review, November 10, 2013
Dear Triggerflute,

It is such a pleasure to read your review and it was a pleasure serving you. Thank you for taking the time to describe your experience and I am so optimistic that you will really like the upgrades we have planned this winter! Contact me any time I may be of service.

Sincerely,
-Max
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Long Beach, New York
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 23, 2013

I have stayed in many Courtyard by Marriott locations around the country and have come to expect great customer service, tidy rooms and a little bit of Marriott flair. To be honest, I had higher expectations for this Santa Rosa location in the heart of wine country. Not that there was anything wrong with the facility, it was just ok. Customer service was indeed very good, but that's about all that pleased me about the property. The property falls a bit short of what I would expect in this region.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMax, General Manager at Courtyard by Marriott Santa Rosa, responded to this review, October 25, 2013
Dear Buda5,

Thank you for your recent stay and taking the time to provide feedback. I am glad you liked the location and found the hotel okay. We do pride ourselves on our guest service. Please visit us again in the Spring so we can show your our newly renovated rooms and enhanced public spaces as well.

Sincerely,
-Max
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Woodbury, CT
Top Contributor
81 reviews 81 reviews
42 hotel reviews
Reviews in 52 cities Reviews in 52 cities
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed October 15, 2013

Stayed here for 3 nights in October 2013. Marriott is very sensitive to their occupancy rate hence my rate changed for each night. Conclusion, make your reservation early. Very clean and quiet Marriott. The staff was exceptional helpful and friendly. As they say in Real Estate, location, location, location. This Courtyard is in an excellent location, a 5 minute walk to 4th Street and some wonderful restaurants. I'd go back.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMax, General Manager at Courtyard by Marriott Santa Rosa, responded to this review, October 16, 2013
Dear CT Curt,

Thank you for your recent stay and kind review. We do strive to keep our rates consistent. Yes - we love our location and look forward to showing you our new look in the Spring.

Sincerely,
-Max
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San Diego, California, United States
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed October 9, 2013

We stayed at the Hyatt Garden Inn two years earlier for the same bi-annual music festival so we decided to try the Courtyard just across the street next time we were here. As it turned out, the Garden Inn was still a better choice even though we stayed in one of their premium suites (1 of 4 suites in the hotel). The Courtyard rooms have dedicated heater/AC units with a wireless remote control on the wall. Apart from the wireless remote on the wall, these are the same units you'd find in a Motel 8 or other budget inn for under half the price. Our wireless control broke twice and the 2nd time we didn't bother to get it fixed it would only break down again. As such, the comfort and noise levels at night were very poor. Though built-in fridges / microwaves are noted, only some rooms have these. If you are lucky, you can ask room service to bring these into your room but of course these are out of place since these are not built-in.

The food service options are terrible, something I'm not used to. The little "bistro" on the ground floor is a joke with the (upscale) hot food options they serve during their limited hours or you can buy a number of frozen entrees (if you have a microwave!) or locally prepared fresh sandwiches for +$6-$8. You even have to buy your own microwave popcorn, no free snack even for the first night.

Room service was the primary positive. Whether trucking in the microwave or fridge or fixing the wireless AC control twice, all staff were wanting to please however they could.

In the end, we found that walking across the street to our music venue was a hazard and it would have been best if we stayed at the Garden Inn for the 3 days. Parts of the sidewalks were in disrepair and my wife tripped over a lifted corner of concrete from the sidewalk that should have been fixed or fenced off for safety.

Next time we up here, we'll look into one of the bed and breakfast inns.

Watch out parking in the shade and under some of the tallest trees (out in front). The leaves and sap dripping on your car below could be costly ...

Room Tip: Closest elevator access rooms have one wall that is not shared with the adjacent guest room so this...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMax, General Manager at Courtyard by Marriott Santa Rosa, responded to this review, October 11, 2013
Dear William B,

Thank you for your stay and taking the time to share your experience. It is comments such as yours that help us to continually improve. I am sorry you did not find the hotel better suited. I can inform you that starting this winter, we will be renovating all the guest rooms, adding refrigerators to ALL the rooms, expanding our Bistro area and improving our outside area as well. I hope you will consider us again for the music event.

Sincerely,
-Max
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Los Angeles, California, United States
Top Contributor
236 reviews 236 reviews
37 hotel reviews
Reviews in 63 cities Reviews in 63 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed October 5, 2013

I have stayed at this hotel previously but not for several years. It has a great location in the heart of Santa Rosa with easy access to freeways and walking distance to some great local restaurants. The staff are very friendly and helpful.

My wife and I stayed here for three nights during Levis Gran Fondo. Storing and caring for our bikes was not a problem. The staff seemed to get a kick out of all the people in lycra traipsing around the hotel. They opened their bistro early for the riders Saturday morning and provided complimentary coffee and bagels.

The food is good. The rooms quiet, comfortable and clean.

I will definitely stay here for the next Fondo.

Room Tip: The elevators are slow so choose a lower floor
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMax, General Manager at Courtyard by Marriott Santa Rosa, responded to this review, October 9, 2013
Dear Ian B,

Thank you for choosing our hotel again and for the fabulous review. It is reassuring to know the measures we took for your group were well received and we look forward to your return.

Sincerely,
-Max
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Top Contributor
101 reviews 101 reviews
38 hotel reviews
Reviews in 49 cities Reviews in 49 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed September 8, 2013

This part of the world is the nicest.... Nice in the nicest sense of the word.... I want to live here. It'd be safe and lovely.... And nice.... The hotel is pretty ordinary from an architectural point of view, it's like something from the lego school of design. Inside the staff are a delight, there is a pleasant atmosphere and the rooms are perfectly spacious. The breakfast isn't the best system. But they do have a lot of respect here for systems. Generally speaking, that's what happens when people are nice, they tend to avoid a challenge when if comes to changing a system. Change the bloody breakfast system. Stop the ticket thing. And why the plastic cutler? Why? We're not in KFC?! Please change those two things. The location is fabulous. A short walk from the main downtown area with great bars - not nice but great - and restaurants shops etc. GREAT SHOPS. Nick nack stuff of old rustic America. Great for gifts. I would never had visited Santa Rosa if it wasn't for work. But now I want to come back for a holiday. And I will happily stay in this hotel. It's nice.

Room Tip: Look out for the peculiar tribute to french fries on the shelf behind reception. See photo.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMax, General Manager at Courtyard by Marriott Santa Rosa, responded to this review, September 10, 2013
Dear Major_Rawls,

Thank you for staying with us and taking the time to share your experience. I am grateful for your interesting observations and comments. We do live and work in a great place and I am fortunate to have such a wonderful staff. We love our culture and Courtyard provides such great systems for us to follow. You will be happy to know we do typically provide silverware with our meals and the plastic utensils are for the to-go items. I am not sure what is meant about the ticketing system or how that might be changed and again we value your feedback. I hope you are able to someday move to this area. In the mean time, we look forward to your stays with us.

Sincerely,
-Max
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Additional Information about Courtyard by Marriott Santa Rosa

Address: 175 Railroad St., Santa Rosa, CA 95401
Location: United States > California > Sonoma County > Santa Rosa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 26 Hotels in Santa Rosa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Santa Rosa 3*
Number of rooms: 138
Official Description (provided by the hotel):
Courtyard Marriott Santa Rosa has 138 guest rooms including 12 larger king bedded rooms. All nonsmoking and offers free Wi-Fi in all rooms and banquet space. Guests enjoy the outdoor heated pool and whirlpool, fitness center and business center. The modern lobby features a GoBoard 55" touchscreen virtual concierge. The Bistro serves breakfast, dinner, full bar and proudly brews Starbucks 24 hours. Offering free parking, this downtown location is only one block from highways 101 and 12 located in Historic Railroad Square with fifteen restaurants and specialty shops, a mall and downtown Santa Rosa is only a short walk away. "It's a New Stay!" ... more   less 
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Also Known As:
Courtyard By Marriott Santa Rosa Hotel Santa Rosa
Courtyard Santa Rosa
Santa Rosa Marriott
Santa Rosa Courtyard
Courtyard By Marriott Santa Rosa CA - Sonoma County

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