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“overwhelming laundry stink” 3 of 5 stars
Review of Courtyard by Marriott Santa Rosa

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Courtyard by Marriott Santa Rosa
3.0 of 5 Hotel   |   175 Railroad St., Santa Rosa, CA 95401   |  
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Ranked #7 of 26 Hotels in Santa Rosa
Phoenix, Arizona
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“overwhelming laundry stink”
3 of 5 stars Reviewed August 7, 2011 via mobile

The beds are comfy, flat screen tv, pool and hot spa....hotel staff seems like they need something to do....the whole experience would be great but for the laundry smell. I washed my hands and now they stink of hotel towel. Yuck. Great location though. Walking distance to lots of restaurants and a lot more affordable than other wine country hotels.

  • Stayed August 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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204 reviews from our community

Traveler rating
    38
    94
    50
    16
    6
See reviews for
29
63
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Atlanta, Georgia
Top Contributor
132 reviews 132 reviews
44 hotel reviews
Reviews in 64 cities Reviews in 64 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed July 28, 2011

This property has a fabulous location, easy access to restaurants and downtown Santa Rosa. All within walking distance and lots of choices. The front desk is wonderful at this property but housekeeping is not quite as good. Due to the renovations that are ongoing they are offering a continental breakfast since there is no restaurant available on site. It was not kept supplied during an extremely busy weekend while they were also hosting another event. The seating was also inadequate especially for children. Even with this issue, I would definitely stay here again.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nc
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed July 22, 2011

Run down. Outdated. Wouldn't got back to this hotel. Very old and outdated. The front desk staff wery VERY friendly and helpful. It appears they may be renovating.

  • Stayed July 2011, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYbistro, General Manager at Courtyard by Marriott Santa Rosa, responded to this review, July 25, 2011
Yes, we are under renovation or as we like to call it "a reinvention" to the Courtyard Refreshing Service Bistro and Lobby concept. We invite you to return if you're travels bring you back to this area; I'm sure you won't find us "Blah" any longer. Our new lobby will offer an interactive GoBoard, 24/7 Starbucks, a full bar, Breakfast & Dinner service, individual media booths and outside dining area.

Again thank you for your comments and we truly hope that you will give us the opportunity to surpass your expectations.

General Manager
Courtyard by Marriott
Santa Rosa, CA
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San Jose
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 20, 2011

Stayed here after getting a reasonable price on Priceline. The hotel was under renovation so you entered the hotel from the side. The reception is what looked like a converted meeting room. The staff was nice and attentive. As others have mentioned, the hotel is a little dated. Hopefully, they will be updating the rooms as well as the main floor. The room was standard size but the beds (2 queens) were a little soft and lumpy for my taste. There's free wi-fi in the rooms. There's a small gym with free weights and cardio machines. The location of the hotel is great, right off the 101 and as short walk to Railroad Square. While renovations are ongoing, there's a complimentary hot buffet breakfast which was pretty good. It included eggs, a corn beef hash, waffles, fresh fruit, pastries, etc. Get there early though as they ran out of the fruit and yogurt.

Overall, the stay was decent and if the price were right I would stay here again.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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CYbistro, General Manager at Courtyard by Marriott Santa Rosa, responded to this review, July 25, 2011
Dear Priceline Guest,
Thank you for your comments. We appreciate all comments, good and bad, in order to help us to improve our service to meet the expectations of all our guests. Please come back and join us once the renovation has been completed. I'm sure you'll find that the experience will more than meet your expectations. Our new Refreshing Lobby & Bistro will consist of a complete breakfast and dinner menu, a full bar and 25/7 Starbucks.

Thank you again,
General Manager
Courtyard by Marriott
Santa Rosa, CA.
707-573-9000
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Lihue, Hawaii
Top Contributor
52 reviews 52 reviews
3 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed July 17, 2011

Great location & nice people at check in, but TOO expensive even during so much remodel construction plus guests yelling in parking lot, grabage trucks at 4am, street cleaning trucks all night & other early morning constuction sounds. (Worst night of sleep all week!) To top it off, the loose full length mirror on the closet falls off by itself & breaks in the morning.....could not wait to check out! Complained later and could not get even a discount. Warning - ask & make sure the construction is fully done before staying at this Courtyard & stay away from the corner rooms with all the street noise. Wish we had been warned.

Room Tip: Corner rooms are much nicer and larger, but if paying more for this extra...make sure room is away f...
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  • Stayed July 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYbistro, General Manager at Courtyard by Marriott Santa Rosa, responded to this review, July 25, 2011
Thank you for your feedback; especially during our renovation process to a Courtyard Refreshing Service Lobby & Bistro. Your comments are very helpful during this challenging time, to insure our guests expectations are met. I apologize for the noise you experienced during the wee morning hours; but can assure you we have taken every precaution to eliminate any construction noise by not allowing any constrution to take place on the weekends. I do sincerely apologize for any noise caused by the garbage trucks and street sweepers and yelling in the parking lot. As for the mirror that broke, this is our responsibility and within our control; therefore it would be my pleasure to give you some type of compensation for this mishap, if you would be so kind as to contact the hotel and ask for the General Manager, so we can discuss this further.

Again thank you for your feedback.

General Manager
Courtyard by Marriott
Santa Rosa, Ca
707-573-9000
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulare
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 5, 2011

No lobby or restaurant or lounge...it was like they slapped a 7/11 onto the building for checking in and snacks. The"free" breakfast was gone when I got there to grab a bite at 9:45...Felt ripped-off! When the remote on the TV was troublesome, the young lady downstairs was no help.

  • Stayed July 2011, traveled on business
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYbistro, General Manager at Courtyard by Marriott Santa Rosa, responded to this review, July 11, 2011
Thank you for your comments; I appreciate the feedback, as we always strive to insure our guests expectations are met. We do apologize for any inconvenience caused by the current renovation of our lobby and restaurant. While it is true that our restaurant is closed, we have made every effort to accommodate our guests by setting up a complimentry breakfast in one of our meeting rooms.

I invite you to come back once the renovations are completed in early August to experience the new Courtyard Refreshing Bistro and Lobby concept, which includes a restaurant servng breakfast and dinner, a full bar and 24/7 Starbucks coffee. It is truly a "New Stay".

General Manager
Courtyard by Marriott
Santa Rosa/Wine Country
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Minneapolis
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 5, 2011

The hotel was being remodeled and it did not say anything about it at their website or anywhere else. We arrived around 5 pm and there was only one employee at the site. The desk employee had to bring us the towels that were not in the room (there were towels for 2 people and we were 4). They offer free wifi but that is only if you find a spot where there is actually signal in the room. It was one disaster after the other. A pillow without pillowcase in the bed, a faucet that does not close properly so we had to hear the drops all night, the towel bar that fell off on my foot when I pulled the towel, the carpet smell... The "best " part is that we paid more than we had paid the previous night at the JW Marriott Downtown San Francisco.

  • Stayed June 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYbistro, Manager at Courtyard by Marriott Santa Rosa, responded to this review, July 11, 2011
Thank you for taking the time to provide us with feedback. I apologize that you feel we did not meet your expectations. As you mentioned, our property is currently under renovation as we strive to bring you a newer, more modern hotel. We are looking into adding more prominent verbiage on the website regarding the renovation. I'm sorry that it did not catch your attention when you booked, as this information is listed on the second page when you move forward to select your room type. We have also contacted our Internet provider to see about raising the bandwidth available on property and we have just had our room carpet and draperies cleaned. I do hope that when our newly renovated hotel is available to you next month you will give us another opportunity to better meet your needs.
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Additional Information about Courtyard by Marriott Santa Rosa

Address: 175 Railroad St., Santa Rosa, CA 95401
Location: United States > California > Sonoma County > Santa Rosa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Santa Rosa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Santa Rosa 3*
Number of rooms: 138
Official Description (provided by the hotel):
Courtyard Marriott Santa Rosa has 138 guest rooms including 12 larger king bedded rooms. All nonsmoking and offers free Wi-Fi in all rooms and banquet space. Guests enjoy the outdoor heated pool and whirlpool, fitness center and business center. The modern lobby features a GoBoard 55" touchscreen virtual concierge. The Bistro serves breakfast, dinner, full bar and proudly brews Starbucks 24 hours. Offering free parking, this downtown location is only one block from highways 101 and 12 located in Historic Railroad Square with fifteen restaurants and specialty shops, a mall and downtown Santa Rosa is only a short walk away. "It's a New Stay!" ... more   less 
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Also Known As:
Courtyard By Marriott Santa Rosa Hotel Santa Rosa
Courtyard Santa Rosa
Santa Rosa Marriott
Santa Rosa Courtyard
Courtyard By Marriott Santa Rosa CA - Sonoma County

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