I stayed here a three nights after Christmas 2012. The price is right, the area I guess isnt. The rooms themselves are quite nice, updated, clean, nothing really fancy, but hey it's not The Ritz Carlton. The night I got in, about 7pm on a Thursday, I was informed that there was only ONE room that matched what I made a reservation for via Expedia. The night clerk girl told me the only problem is, there is NO heat. I asked if there were any other rooms available, but there were not. She said she could give me extra blankets. I am from NM, and the day time was pleasant temperatures...so really how cold could it get? WELL it was FREEZING that night! When I first entered the room, it was as if the A/C was on and I tried to turn it off. It wouldnt shut off, so I unplugged the unit. I had to actually turn on the stovetop in the early morning to get some heat. So once I was ready in the morning, I went down to the office and told her I wanted a refund/discount of some sort because it was really cold. She apologized, and said she would be able to give me a discount. I basically was told I'd be getting the 2 night reservation I booked for the price of one night. She made notes in the system and told me Expedia would give me the refund. I said, okay...I will accept this. Night two, it was cold, but with extra blankets and a stove on high heat, it was bareable, besides, I thought it's just one more night. The rooms themselves are nice and clean. I was on the top floor on the end/corner and it was quiet, no fights or kids crying, you could hear the freeway, but nothing bad at all. I had gone out that Friday night looking for another hotel to stay on Saturday night, but places were booked since it was New Years weekend. Considering the rooms where nice, I asked if I could stay one more night, but if there was another room available. I was in luck, and I was able to get a room WITH heat on my final night. Its not a bad hotel visually at all, and is roomy with a small kitchen full size refrigerator. Great shower and water pressure. Bathroom was very clean. No there aren't toiletries, but really, who doesn't travel with any of their own?
Okay, the bad side. There's a hooker that lives and operates here. She didn't bother anyone AT the hotel, but she did seem to be bringing clients there. My friend and I witnessed this when he was bringing me back to my hotel after our sightseeing days. We literally watched her for a few minutes to see what she was doing. To each her own, but it was a little weird and uncomfortable. So safety...might not be a high point of this location. I wouldn't bring my family here to stay, that's for sure.
Problem two. The discount I was promised was NEVER given. I called Expedia as soon as I returned to NM and explained the issue. Expedia called the hotel, but was never able to verify the discount agreement told to me by the desk attendant. Unfortunately, I didn't get her name. Expedia called a total of 3 times and was not able to get the manager either. So, I never got the said discount and paid 2 nights for a room with NO heat. The desk attendant told me she was noting the account in the system and would send to Expedia booking to let them know and it would take about a week for a refund. I never got it, and it was never noted. So I either lied to or the lack of communication resulted in nothing ever being done.
Would I stay here again? If I had NO other choice...maybe. BUT I'd make sure I had a room with HEAT and I would ask to not be roomed anywhere near the hooker. Great rooms, location...no.
If you aren't satisfied with a room, ask to be moved or for a discount. AND make sure you get it...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you had to stay in a room with no heat, and did not receive the proper service from our staff. To make sure this doesn't happen again, I am re-training my staff to ensure that there is proper communication between all staff members and management. I appreciate you bringing this to our attention.
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If you would like to discuss this further, please do not hesitate to contact me at firstname.lastname@example.org. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.