This appears to be a good place. Sprawling building, pool, restaurant etc. We found the king deluxe room to be small, and the rooms off either hallway from the lobby feel as if they are in a basement, as the windows fall below ground level. The drapes have to be kept closed at all times and it felt like a cave.
We lost internet access the first night, and went through a tiresome process with the front desk staff who did not appear to know the first thing a about internet access (one person said she had bars on her phone, so it should be working). The next morning, still no internet access, and after more useless steps to fix the problem, we had to ask to be moved to a different room that had a signal. The front desk manager should have offered this solution from the very beginning when it was clear the problem could not be fixed.
The breakfast room was not open at 7 am, and no sign posted to explain the delay. It turns out they locked themselves out of the kitchen the night before and could not get in. Really ridiculous, and a total inconvenience when you need to get breakfast before leaving to catch a flight.
Rooms are ok, if dated. The TV picture resolution is poor, and you could not find a more basic channel line up in a roadside motel.
Next time, we'll pass on this place for a better run facility with staff that is more pro-active in their communication, and service solutions.
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- Also Known As:
- Fountaingrove Hotel Santa Rosa
- Fountaingrove Santa Rosa
- Fountaingrove Inn Santa Rosa, CA - Sonoma County