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“We loved this hotel....so why not 5 stars??” 4 of 5 stars
Review of Hilton Sonoma Wine Country

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Hilton Sonoma Wine Country
3.5 of 5 Hotel   |   3555 Round Barn Blvd, Santa Rosa, CA 95403   |  
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VIP WINE PACKAGE
Ranked #8 of 26 hotels in Santa Rosa
Grass Valley, CA
Top Contributor
83 reviews 83 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
40 helpful votes 40 helpful votes
“We loved this hotel....so why not 5 stars??”
4 of 5 stars Reviewed February 20, 2013

My wife and our two little ones just got back from a weekend stay at the Hilton Sonoma and absolutely LOVED it! The location is easily accessible and close to seemingly everything this area has to offer. Our trip was planned somewhat last minute (our original trip to the Hilton Los Cabos had to be cancelled because my daughter came down with an acute ear infection th day before we were supposed to fly out) dose I wasn't sure where we would end up and what we would pay. Turned out to a very good deal at a property with some really great feedback. We weren't disappointed.

We originally asked for a room by the pool with two beds but were told all of the 2 queen rooms were sold out because a junior Hockey tournament was in town. To my surprise, the young lady at the front desk offered us a "king" room and a rollaway bed with an adjoining "lanai" just off the pool. We took her up on the offer and were so glad we did! It was perfect for the kids and enjoying a couple of cocktails as the sun went down. Speaking of the pool.....it was absolutely amazing. Lots of chairs, lots of umbrellas, a huge hot tub, well equipped gym, and he BEST heated pool. We also took advantage of the buffet breakfast and thought it was great. The host and servers were always kind and attentive and the food was quite good and always well stocked.

So why not 5 stars? I'm not sure it is fair to hold the hilton responsible for either of these things.....but bothe put a serious damper on our little get away weekend. The first complaint centers around all of the junior hockey kids on site (I'm guessing 10-12 yrs old) and the total recklessness with which some of them ran around the facility. I had to be the "bad cop" on more than one occasion (racing luggage carts up and on the hall or wrestling on the slippery pool deck right next to my two year old) and called the front desk on a couple of others (loitering in the halls or wresting above us late into the night). I'm not sure who was chaperoning these kids....but they need to take a king hard look in the mirror. The second issue was the real "bummer". My kids absolutely LOVE to swim and were super excited about the hotel's pool. As soon as we got in on Friday night they had to run straight to the pool and try it out. So on day 2 all they could talk about was getting back to the hotel and going swimming. This was great.....for about ten minutes. That is when the maintenance people let us know that someone had "pooped" in the pool and that it would be closed indefinitely. Not easy no explain to a 2 yr old and 5 yr old who saw this as the hilight of their trip.

Again, not sure the Hilton could have done anything differently.....so I could have easily scored them a five!

Room Tip: The pool "deck" rooms are awesome!
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this review, February 26, 2013
Visiting Sonoma Wine Country can be such an amazing experience! Thank you for sharing comments regarding you and your family’s stay at the Hilton Sonoma Wine Country Hotel. Our Lanai guestrooms offer a lovely way to enjoy the beauty of the out of doors and our Junior Olympic sized pool is a favorite for many of our guests. We must sincerely apologize, however, if other guests were of any disruption during your stay. Please know that one of our associates is always available should any concerns arise and we would have been happy to help in anyway we can. It would be our pleasure to welcome you back again for another great stay.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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English first
Glendale, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 19, 2013

Hilton Sonoma is a great Hilton property perfect for business or pleasure. Not the "fanciest" Hilton but definitely very cozy. The rooms are a bit spread out, so decide what your priorities are with regards to property location (pool vs restaurant)... Either way, its not a bad walk.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this review, February 26, 2013
Thank you so much for sharing your appreciation of the Hilton Sonoma Wine Country Hotel, we think cozy is the perfect description! Our property consists of 13 beautifully manicured acres and echoes the tranquil beauty of the area and as you mentioned, it is just perfect for business or pleasure. We hope to welcome you back again soon.
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Phoenix, Arizona
Top Contributor
53 reviews 53 reviews
53 hotel reviews
Reviews in 43 cities Reviews in 43 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed February 9, 2013

We stayed here one night on a long weekend drive through Napa and Sonoma. The property is large and divided into separate buildings, so it's good they tell you on a sign outside the lobby to not get out your luggage yet...you'll be doing that after you drive over to your building. The suite we were assigned (as Hilton Gold members) was nice, though it did have a problem with the heater/ac unit, requiring us to call maintenance who worked on fixing it for a good 45 minutes (outside of the room). It did get fixed. But then the tv was unplugged, and being in an armoire, we couldn't find where the cord would reach to so we had to call maintenance back. I think the suite hadn't been used in a while but they should double-check it if it is going to be assigned. Otherwise it was a nice room.

Breakfast was OK. The service was a bit slow and refilling the items at the buffet was also slow, but the food was good (typical hot stuff...eggs, potatoes, crepes, bacon/sausage). There is however a hot beverage station at the entrance of the restaurant if you like to go get a cup of tea or coffee (like I do) when I first wake up, before I go for breakfast.

We checked out the Charles M. Shulz Museum after we checked out, and it is not far from here or hard to find.

I would stay here again.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this review, February 14, 2013
With spacious accommodations and the best of Sonoma and Napa Wine country close by, we're glad you enjoyed so many aspects of your stay with us at the Hilton Sonoma Wine Country Hotel. There is nothing quite like a fresh, hot cup of coffee first thing in the morning! We do apologize for any inconvenience you experienced with regard to your accommodations and will be sure to share your feedback with our management team. Thank you for your comments, we would love to welcome you back again for another visit, and we hope it is soon!
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Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 9, 2013

My husband and I stayed here two weekend nights (Fri-Sat) Feb 8-10, 2013. The bathrooms are tired, in fact, the whole complex is just a little bit tired. On the plus side, the bed was extremely comfortable along with the pillows. The Saturday brunch was superb, high quality food, excellent service, nice atmosphere (though a bit too dark for breakfast). We got a great deal ($90 per night).
On the downside - our room, which was in the 'Chablis' building, was on the bottom floor on the end. It was sooooo cold! We set the heat to 72 but it never got above 65 degrees F from 10PM until about 10AM (cold outside, so room couldn't maintain a comfortable temp). I would say, for the Hilton brand, this hotel is mediocre.

Room Tip: Dont' get a room on the end if it is the Winter. You will be cold and the room will never warm u...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this review, February 14, 2013
While we're pleased to know that you enjoyed our property overall and found your accommodations to be so comfortable, we do regret any of the other issues you experienced during your stay. Our associates strive to deliver exceptional service, as each of our guests is truly important to us. Please accept our sincere apology if your experience was anything less and if the temperature in your guestroom was not more to your liking. The next time you are in the area we hope that you will give us another try so that you can see just how much we value our guests.
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Eureka, California
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 28, 2013

I stayed here as a stopover and was very impressed as the hotel met and exceeded my expectations. Quiet room, very comfortable beds, and lovely grounds. I had a great burger at the restaurant and went back for breakfast the next morning. Our waitress, Julie, was really wonderful. The Hilton is a nice place to stay. The manager gave us breakfast free because the toilet stopped up.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this review, February 8, 2013
It pleases us greatly to be so highly recommended by you! Our staff makes guests a top priority and it means so much to us that your recent visit exceeded your expectations from your quiet, comfortable guestroom all the way to your dinner and breakfast dining experiences. We all hope to welcome you back again to the Hilton Sonoma Wine Country Hotel.
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Atlanta
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 27, 2013

We arrrived for a 3 night stay, on a Wednesday. We reserved 2 rooms...one for us and one for our son and his service dog. One room was ready and we were able to get settled before our son arrived. The room was spacious, clean and comfortable. With the various buildings, all named for wine varieties, it was very nice to have good parking and ease of entry.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this review, February 1, 2013
It is always our pleasure to comfortably accommodate our guests at the Hilton Sonoma Wine Country Hotel and we greatly appreciate you sharing your feedback with us regarding your three-night stay. It would be our pleasure to welcome you back for your next trip.
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San Jose, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 23, 2013

I stayed at the hotel a couple of weeks ago. It has a nice view. The hotel ammenities and landscape are pretty basic. The breakfast was pretty good; however I noticed heavy smell of dogs and cats while
at the breakfast table (this hotel allows visitors with cats/dogs). This is a rather large hotel covering a large area, whith 4-5 different buidlings that spreads out. It is pretty far away to walk from my building to the front desk. The ground area needs a little more lightning as it was pretty dark at night if you need to go and get
something from the front desk. I notice the room doesn't have a refrigerator.The front desk people were awefully nice, and was very helpful. They provided me with a list of nice winery and special coupons to get discounts at the wineries. Overall it was a pretty nice experience, and I would go back again

Room Tip: Need to tell the clerk that you need breakfast coupon. It is not automatic This hotel allows cats/d...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this review, February 14, 2013
Thank you for taking the time to provide feedback regarding your stay with us at the Hilton Sonoma Wine Country Hotel. We are happy to learn that you enjoyed so many things about your visit from your breakfast dining experience at Nectar Restaurant all the way to the hospitality of our associates. We must apologize, however, if you were in anyway inconvenienced by some aspects of your stay that were mentioned here. While we do welcome guests and their pets, it is regrettable if you noticed unwelcome scents while dining or if the lighting between buildings was not to your liking. We will be certain to share your comments with our housekeeping and maintenance staff to ensure that everything is its best. We look forward to welcoming you for your next visit.
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Additional Information about Hilton Sonoma Wine Country

Address: 3555 Round Barn Blvd, Santa Rosa, CA 95403
Phone Number:
Location: United States > California > Sonoma County > Santa Rosa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Santa Rosa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Sonoma Wine Country 3.5*
Reservation Options:
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Also Known As:
Hilton Sonoma Wine Country Hotel Santa Rosa
Hilton Hotel Santa Rosa
Hilton Santa Rosa
Hilton Sonoma Wine Country Santa Rosa, CA - Sonoma County

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