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“noise and a lot of it!!!” 2 of 5 stars
Review of Hilton Sonoma Wine Country

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Hilton Sonoma Wine Country
3.5 of 5 Hotel   |   3555 Round Barn Blvd, Santa Rosa, CA 95403   |  
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Ranked #10 of 26 Hotels in Santa Rosa
GreenLeadersGold level
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“noise and a lot of it!!!”
2 of 5 stars Reviewed October 2, 2007

My husband and I went for two nights, for our anniversary. We arrived to along line, but pleasantly found the quick check in to be simple. We forgot that we booked a bounce back weekend rate which included Breakfast each morning, and did not get the certificates for this when checking in by quick check. So, we did have to go back and wait in line for those. I called ahead that morning to make sure we got a top floor room, as I had read lots of comments on the noise. Oh MY, am I glad I got a 3rd floor room. I could here my neighbor talking on her cell phone, drying her hair and then the next rooms toilet flushing like it was is my room. The first night was o.k. noise wise, but we had heard when our neighbors came home at 2:30 and talking so loud regarding their plans for the next day's golf and girls day spa it was hard to get back to sleep. The breakfast the first day was soooo disgusting. Very over cooked grey looking eggs, in warmer, and bacon so greasy it was dripping, the rest of the warmer foods looked so unappetizing, I just passed. They had fresh fruit, but not good flavor, I think the quality was just not up to par . I settled on a hard bagel that I was going to toast anyway, but it was not easy to eat as it was hard. They have cereals, and yogart. I would eat instead. The second night we were tired from lots of wine tasting, and interupted sleep. So, we passed out about midnight to be woke up by very drunk persons banging on doors across from ours, and talking so loudly we waited about 15-20 minutes and it didn't get any better. Then we heard crashing noises, from what we found to be the valet cart out our door. We were so disgusted by these persons behavior my husband finally called the front desk, an about 2:15 we heard a very rude person cussing at someone then a slammed door. Well, next morning at 6:00 when our next door neighbor started the shower we got up and got ready to leave.... We departed our rooms to a bag of broken torilla chips out on the floor and beer bottles out in the hall and lobby area. Overall the room was O.K. but, I don't go away t be woke up every night I'm gone. I also forgot tho say the breakfast was so, bad that we asked for the 2nd days breakfast be credited ($43.00). The hotel is basically clean and looked in decent repair. Just really Noisey to hear everyone around you. I think there is better places out there for your money.....

  • Liked — decorations
  • Disliked — noise
  • Stayed September 2007, traveled as a couple
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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800 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Diego
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 11, 2007

We have stayed in Hilton for two nights. After we made our reservations, I read the reviews and got a bit scared. Well, it was fine. The hotel was good considering that it was in an affordable price range. The reality is the more you pay the better service quality you get. We did not have any problems with the staff. But we did not spent time in the hotel either. As some of the reviewers noted, the carpets in the corridors were terrible dirty and smelling really bad. Our room was good though, clean and comfortable. It was better than I expected.

We were in the first floor and did not hear anything except our second night a young lady was screaming, yelling and laughing very loudly. You can't blame the hotel for it I guess. Same kind of people were in the hotel's restaurant the only night we went there. They were old people and drunk and extremely laud. I was surprised that none of the staff there warned them. But they seem to be apologetic too. Our service was prompt and good in the bar.

I would recommend this hotel if you are on a budget and if you are there visit the wineries. In that case, you won't see much of the hotel. Why would you care

  • Liked — it was close to the wineries we like to visit and the price of course!
  • Disliked — the carpet in the halls... it needs to be replaced!
  • Stayed September 2007, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walnut Creek, California
Top Contributor
277 reviews 277 reviews
214 hotel reviews
Reviews in 183 cities Reviews in 183 cities
730 helpful votes 730 helpful votes
4 of 5 stars Reviewed September 6, 2007

Just to set the record straight, I booked this hotel through the Hilton website as a Gold member and paid a reduced government rate, then selected my room/checked-in in advance through the HHonors website (pool-view room). The hotel consists of multiple detached wings spreading out from the main building, each three stories tall. The parking lot opens onto the 2nd floor, and the pool is on the 1st floor. Most rooms do not have nice views, except of the pool (half face the parking lot). The vast majority are 100 yards or more from the main building, and do not have a deck, so late-night partying would not affect most rooms. In other words, I think that if you book the hotel in a conventional way rather than Priceline, it's highly unlikely you will be bothered by a party at the main building. (Not that there's anything wrong with Priceline--I use them as well).
The rooms were clean, ample in size, and comfortable. Internet was free in the business office (3 terminals), or $10/day in the room (wireless). The sink is in the same room as the toilet and shower :-( . As another reviewer noted, the inner shower drape does cling to you as you shower. No fridge in the room, but another reviewer stated you can get one free for the asking. I never heard my neighbors to either side, or above or below (we were on the 2nd floor), but the noise does carry from the hallway (didn't end up being a problem). Make sure you're far from the ice maker, since it's really loud.
As an HHonors Gold member, the hot breakfast buffet was a $3 supplement over the Continental, except on Sundays when it was $6 extra due to an omlet station. As others have noted, the service was bad at the Nectar restaurant two of the three breakfasts we ate there. It was downright insulting on one of those two days: we were completely ignored until we went back to get the eggs we waited 15 mins for--then had our settings taken away within 20 seconds!
So I have no major complaints except that someone needs to give the restaurant employees a swift kick in the behind. A refrigerator in the room would also be nice, and I wish they had designed the rooms better to take advantage of views.

  • Liked — Room comfort and amenities
  • Disliked — Lazy restaurant staff
  • Stayed September 2007, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Top Contributor
51 reviews 51 reviews
6 hotel reviews
Reviews in 25 cities Reviews in 25 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed August 29, 2007

My husband & I stayed here for 4 nights on our visit to Sonoma/Napa.

The location was perfect for us, since we were more interested in visiting wineries in the less commercialized Sonoma County than Napa. The hotel is right off of Highway 101, which is a main artery in Sonoma. It is also extremely close to gas stations, fast food (which we did for breakfast, so we could get on the road) and a Trader Joe's is only a few minutes away (which was great for picking up cheese, breads, dips and water for a picnic during our winery visits).

We stayed in the Chablis building, on the third floor. We had an end room, which was wonderful because it gave us an extra window. The room was very large - making our stay extremely comfortable. The king size bed was great & had plenty of pillows, there was also a little sitting area with two chairs and an ottoman, as well as a desk. The room was decorated in a country meets tuscan theme, done in reds, sage greens, and creams - it was lovely.

The staff here was very friendly. Upon checking into our room, we asked for a fridge and they brought one up right away, without a charge. We also had a problem with our toilet, and someone was sent up immediately.

The pool area is very pretty. There are tons of tables and loungers around. There is also plenty of parking.

Maid service was wonderful. We are not messy, but we returned every evening to a spotless room and towel art in the bathroom.

I had read reviews on here that people dealt with alot of noise. We did NOT have this problem at all. It was very quiet our whole stay.

The only thing my husband found about this hotel that was negative was the bar, Nectar. We had some of the worse service here. We went our first night and it was so bad, we did not return. We sat at the bar (where several other people were sitting with empty glasses) for 15 minutes before a bartender appeared to take our drink order - without an apology or anything. We had one drink and decided to leave. It was another 20 minutes before we were able to get the bartender to get our tab for us. What was even more crazy was that the place was NOT PACKED, so we were unsure of what the problem was.

Otherwise, we loved this property. It sat up on a hill, with beautiful views of Santa Rosa. We would definitely stay at this hotel again.

  • Liked — The room, service, views
  • Disliked — The hotel's restaurant/bar
  • Stayed August 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont, NC
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 16, 2007

The worst night sleep we have ever had. My wife and I stayed for one week and liked the location but we got lousy sleep because of the constant noise of doors slamming, perople walking, talking etc...the walls and ceilings must have no insulations what so ever! Also the AC didnt work properly...we asked to move several times and we were given the answer "maybe later or we have no other rooms" We will not stay here ever again!!

  • Liked — location
  • Disliked — Noise!
  • Stayed August 2007, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County
18 reviews 18 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 25, 2007

Wonderful staff. Very nice breakfast buffet . Offers a good dinner menu at hotel restuarant with outdoor seating. Basic hotel no frills.
Very quiet location. Ask for upstairs room only 2 floors.
Half an hour to Sonoma and an hour drive to Napa.

Stayed July 2007
Was this review helpful? Yes 1
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Santa Rosa, California
1 review
1 of 5 stars Reviewed June 19, 2007

I took my husband out for father's day to the Hilton's buffet brunch. We arrived around 11:30 with no reservations. We sat at the bar of which was very dirty and there were empty food cartons next to us. The bar was sticky and dirty. We were seated in about a 1/2 hour and the food was scarce. There was a limited selection and not much left over. The food was cold. No one came by to pick up our dirty plates until the end. Our waiter poured on the niceness he handed us the check. Wanted to know if he could get us anything else. We left and won't be returning unless the food and service improves. And I would like to add we left paying $56.00 plus tip - not worth it! Sorry.

Stayed June 2007
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Additional Information about Hilton Sonoma Wine Country

Address: 3555 Round Barn Blvd, Santa Rosa, CA 95403
Phone Number:
Location: United States > California > Sonoma County > Santa Rosa
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Santa Rosa
#8 Business Hotel in Santa Rosa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Sonoma Wine Country 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
The Hilton Sonoma Wine Country hotel is the perfect California retreat. Set in the midst of 13 acres of private land, the hotel boasts panoramic views of the Santa Rosa Valley. Enjoy our spacious and modern guest rooms, and take advantage of complimentary local wine tastings on Friday evenings. Our stunning indoor and outdoor event space is perfect for weddings and conferences. Dine at the Nectar Restaurant & Lounge, featuring wine country cuisine, created from the finest local produce. ... more   less 
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Also Known As:
Hilton Sonoma Wine Country Hotel Santa Rosa
Hilton Hotel Santa Rosa
Hilton Santa Rosa
Hilton Sonoma Wine Country Santa Rosa, CA - Sonoma County

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