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“Great Place to Stay” 5 of 5 stars
Review of BEST WESTERN PLUS Wine Country Inn & Suites

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BEST WESTERN PLUS Wine Country Inn & Suites
2.5 of 5 Motel   |   870 Hopper Ave, Santa Rosa, CA 95403 (Formerly Holiday Inn Express Santa Rosa)   |  
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Ranked #6 of 26 Hotels in Santa Rosa
Fallbrook, United States
1 review
1 helpful vote 1 helpful vote
“Great Place to Stay”
5 of 5 stars Reviewed August 28, 2013

We checked in very late and were able to book the last, available room. We were upgraded to a suite which was quite nice! The beds were comfortable and the bathroom was very large. We were in a suite that was handicap accessible on the ground floor. this room had two outside patio's. We would stay here again!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WineCountryHotel, Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review, September 4, 2013
Thank you so much for your outstanding review. Glad you had a pleasant stay and hope to see you again sometime soon.
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198 reviews from our community

Traveler rating
    61
    76
    40
    16
    5
See reviews for
65
70
4
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Broomfield, Colorado
Top Contributor
63 reviews 63 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 22, 2013

If you are trying do wine country on a budget, this is a good choice. The room was clean upon arrival, but we were missed twice during our stay by housekeeping and had to walk up front to get our towels. Beds and bedding appeared brand new, but bed was extra firm, so it was not comfortable (for me). The staff was not particularly friendly or helpful or knowledgeable about the town of Santa Rosa or Wine Country in general. While driving to the choice wineries in St. Helena in the morning, a 45 minute drive feels like nothing, but that drive back after a long day is not exactly pleasant. Also had the same experience as a previous reviewer that we had a confirmation number, but they didn't have us listed in the system. I suggest making a reservation online instead of directly with the hotel.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review, August 29, 2013
Thank you for taking the time to review our hotel. I am glad you felt our hotel is a good value and that your room was clean. You are correct when you mentioned that our bedding was recently replaced. I did want to mention that if your "Do Not Disturb" sign is on the door, our housekeeping staff respects your privacy, and will not service your room.
I hope you get the opportunity to return to the area soon and experience some of the wineries just minutes from our hotel, so you don't have to drive back after a long day of wine tasting.
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Bonita Springs, Florida
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 21, 2013

We were pleasantly pleased with this hotel. It was right off 101, clean and very comfortable. There is no elevator though, so let them know your needs ahead of time. There were plenty of good choices for dinner very close by. The room was spacious, and clean.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Center
Top Contributor
55 reviews 55 reviews
30 hotel reviews
Reviews in 35 cities Reviews in 35 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 17, 2013

We chose this hotel because of it's proximity to St. Helena where we had a wine tasting tour booked the next day. We got there early and they let us go ahead and check in. We were in a corner room on the first floor and I feared it would be noisy. Not so. A small patio with furniture. Did not use the pool.
I also appreciated the 2 bottles of cold water in the fridge.
Room and bathroom were clean and comfortable. But the neatest thing was the bath gel, shampoo, and conditioner dispenser on the shower wall. Why all motels don't do this is beyond me. Much more economical that those tiny little bottles.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review, August 20, 2013
Thank you so much for your review. I'm glad we were able to accommodate you and check you in early. I'm thrilled that you found your room quiet and that you liked the patio as well. The dispensers in the showers are one of our many green initiatives. The dispensers reduce the amount of plastic that ends up in landfills from shampoo and conditioner bottles. I'm glad you noticed and liked them.
Thanks again for the review, and we look forward to seeing you again.
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Yakima, Washington
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 16, 2013

This is an older hotel that has had a paint job and some updates.
it seems they left the original room doors on as you can see daylight around the door edges.
It did have a nice little balcony with a sliding glass door and chairs.
The rooms interior has been updated with furnishings and was pleasantly clean.
This is an older style motel where you enter the room from outside the building.
Staff was friendly and helpful.
Nice quiet neighborhood!

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review, August 20, 2013
Thanks for reviewing our hotel, We did indeed recently undergo a renovation which included painting the exterior as well as the interior, and replacing all furniture, etc. We are very proud of our housekeeping staff (and the staff in all our departments). I appreciate you mentioning the excellent job that they do cleaning the rooms.
We hope to see you again in the near future.
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Palo Alto, United States
1 review
4 of 5 stars Reviewed August 8, 2013

Best Western Wine Country Inn is conveniently located. It's close enough to explore the wine country without the high rates of wine country motels, hotels, and spas. The rooms here are spacious and comfortable. Ours overlooked a tiny but pleasant patio.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review, August 20, 2013
Thank you for taking the time to review our hotel. I'm glad you appreciate our price point, we strive to provide a great stay for an exceptional value. All of our standard rooms have either patios or balconies and I'm glad you liked your view.
We hope to see you back again soon.
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Rocklin, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 7, 2013

My 9 year old son loved the fold out couch and took up residency in the adjoining room of our suite. He settled in next to the refrigerator and the microwave to watch tv and I thought he would never budge from our room. We enjoyed the patio tables and chairs and the jetted tub. I was happy that we could watch the second tv in the bedroom at night and not have to watch kid shows. Loved that this hotel is 1 mile from the Charles Schultz Museum and we added that to our schedule.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review, August 20, 2013
I'm glad you enjoyed your stay, and thank you so much for your review. Much like yourself, I think that one can watch only so much Sponge Bob before completely losing their sanity, so I'm glad the two room suite worked well for you. We hope to see you again the next time you are in the Santa Rosa area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Wine Country Inn & Suites

Address: 870 Hopper Ave, Santa Rosa, CA 95403 (Formerly Holiday Inn Express Santa Rosa)
Phone Number:
Location: United States > California > Sonoma County > Santa Rosa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 26 Hotels in Santa Rosa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Wine Country Inn & Suites 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Welcome to the heart of the Sonoma Wine Country! The Holiday Inn Express Hotel Santa Rosa is available to serve the needs of both corporate and family travelers. We are within minutes of 30 major wineries including Kendall Jackson, Korbel & Rodney Strong. Our location is just three miles from Charles M. Schulz (STS) Airport, 20 miles from Calistoga and The Napa Valley, and 55 miles from the city of San Francisco. For you Peanuts fans, the Charles M. Schulz Museum & Ice Rink is only one mile from our front door! Race fans can enjoy a short 20 minute drive to Infineon Raceway. All rooms include our expanded hot American Breakfast featuring our famous cinnamon rolls. We also have two separate conference room facilities that can accommodate up to 115 total attendees. Catering is also available. Please call for details. We offer an outdoor heated pool, zen garden and courtyard. Please call hotel for pet policies.All rooms have free high-speed Internet access, microwaves, mini-refrigerators, coffeemakers, irons and ironing boards, hair dryers, a private patio or balcony and an exterior entrance. We look forward to having you as our guest very soon! Thank you for choosing to Stay Smart! Credit card and valid ID required for all check-ins. ... more   less 
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Also Known As:
Best Western Plus Wine Country Hotel Santa Rosa
Best Western Plus Wine Country Inn And Suites
Holiday Inn Santa Rosa
Santa Rosa Holiday Inn
BEST WESTERN PLUS Wine Country Inn & Suites Santa Rosa, CA - Sonoma County

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