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“Disappointed with our room and the level of service.” 2 of 5 stars
Review of Americas Best Value Inn & Suites - Wine Country

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Americas Best Value Inn & Suites - Wine Country
2.0 of 5 Motel   |   866 Hopper Avenue, Santa Rosa, CA 95403 (Formerly Ramada)   |  
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Ranked #13 of 26 Hotels in Santa Rosa
Califorina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Disappointed with our room and the level of service.”
2 of 5 stars Reviewed July 21, 2013

We booked two rooms. I first talked to Sonny. I requested two rooms on the lower level. He said he would have to call me back but never did. I called the next day at 8:15 am. A sleepy female answered the phone. I could tell I woke her up. She told me people were checking out and asked me to call back later. When we checked in, the only front desk gal was really slow. Our room did not have a computer table, ironing board, or iron like our other room did. When I requested the items, I was told they would bring them, but they never arrived. The hotel is two story with no elevator. I felt uncomfortable. There was no safe in the room. Breakfast was posted to start at 6:30 am. It started at 7:30 am. I guess sleeping in is more important than their job? The breakfast items promised over the phone were not what we received. They ran out of milk and orange juice. No one was available to ask for more. The pool was closed, waiting for parts. The room cost $95.00 for Thursday and $159.00 for Friday. It was way over priced. There is another Americas Best Value Inn & Suites in Santa Rosa. It is a lot cheaper than this one on Hopper Avenue. The owners need to hire better help. On the good side, we did sleep well and didn't get robbed! If you stay here, do not expect much. Then you will not be disappointed.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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70 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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English first
Jacksonville, Florida
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed July 19, 2013

We stayed here for two nights in early July and were highly skeptical when we finally found the place. It is well hidden. The girl who worked the desk could have been somewhat more friendly. That aside, the room was old but functional if you don't plan spending a lot of time there. The free breakfast is served in the lobby with the idea of taking it back to your room on a tray. Beware, the tray is in your room so take it with you! The good news is that after a few wine tastings, the place looked better. The price was right and we were next to a Starbucks and a Trader Joes. I'm not sure I would stay here again but it was where we wanted to be.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Quebec
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed July 15, 2013

This was our first experience ever with that chain. Name sounds promising. Well, as we quickly learned, it does not mean much.
The only positive thing about the place is that it's in Santa Rosa, not too far from Napa and Somoma.
It's far from downtown, so not much around. Swimming pool was closed, because of the law about not having an handicap ramp. I call BS on this, this is summer!!!
The room was stinky, like if some cat (or dog) had urinated in all corners.
From the outside, it looks ok, that's it.
As anything around, you pay much more than it's worth because you're close to the 2 major wine valleys of CA.
Not saying that you should not go there, just set your expectations low and you'll be OK.
Maybe the owner should sell his huge Mercedes and spend some money on refreshing the rooms. It makes you feel being taken for granted.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Casa Grande, Arizona
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 28, 2013

Your average motel in a good location. Rooms clean and quiet and food nearby within walking distance. Staff friendly but no coffee etc in the morning until almost 7:00. Pool is green and not usable so do not count on it!

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Derby, United Kingdom
Top Contributor
71 reviews 71 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed June 18, 2013

After reading some of the reviews of the budget hotels in the area we decided on this place on the strength of the reviews. I have to say I was disappointed.
The rooms have paperthin walls and poor fitting doors. With people arriving at all hours of the night and as soon as the arrivees stopped the leavers started. Each dragged cases and banged doors (they had no choice it was the only way to close them) which you could hear all night. Not that I was asleep as the in room fridge made as much noise as a tractor running and the light from the cable box was burning my retinas out being so bright and so close to the bed.
We have stayed in many hotels in this price bracket on our trip and this was far from god value. For the same money we have got pools, lifts and sleep.

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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Top Contributor
235 reviews 235 reviews
49 hotel reviews
Reviews in 94 cities Reviews in 94 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed May 7, 2013

My wife and I met up with two other couples for an overnight stay. When we entered our room, we immediately noticed a couple of flies buzzing around over the bed. There was a chemical smell that seemed like an attempt to cover up a smoke smell (non-smoking room). When we opened one of the dresser drawers, we found 2 trash bags filled with empty beer cans.

I went to the front desk. The clerk was very apologetic and immediately gave us another room. The new room was much better and as expected for this hotel class; clean, no smells, and no flies. We checked our friends' rooms and they were great, as well. So, we'll consider the first room an anomaly, due to the behavior of the prior guests. We did notice later that a cleaning crew had been dispatched to that room, so they appeared to make a serious effort to correct the issues we found.

Because of the immediate and appropriate staff response and the fact that the other 3 rooms were good, I can say that we were happy with our stay and would likely stay here again when in the area. The rooms were very quiet.

We didn't take advantage of the breakfast, but it looks like a typical continental style for this hotel class.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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hobocamp
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 14, 2012

Because we have stayed with America's Best Value Inns before, we got a 15% discount which made this a good price in an area where prices tend to be high...California Wine Country. There are two Best Value Inns in Santa Rosa --this was the Hopper St. location. We had a Kingbed room, upstairs (although we oldsters prefer down) and there were fridge and microwave, in-room coffee, internet access and cable TV. The room was attractive and the bed comfortable, and all very clean. Great shower/bath, good hefty towels, and wall dispenser for shampoo, conditioner and body gel--so much easier than fumbling with tiny bottle tops or trying to tear open a packet.
We found the room noisy and chilly in the morning, then realized we'd not closed the window all the time we were there!
Check-in was fine, continental breakfast adequate but "take it to your room." Super fine coffee/cocoa/etc. dispenser! Leaving the parking lot next am was tricky: commuters line up fiercely at the adjoining Starbucks! Best to drive out the side exit.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Americas Best Value Inn & Suites - Wine Country

Address: 866 Hopper Avenue, Santa Rosa, CA 95403 (Formerly Ramada)
Phone Number:
Location: United States > California > Sonoma County > Santa Rosa
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Santa Rosa
Price Range (Based on Average Rates): $
Hotel Class:2 star — Americas Best Value Inn & Suites - Wine Country 2*
Number of rooms: 34
Official Description (provided by the hotel):
Americas Best Value Inn and Suites Wine Country Hotel is located in the heart of the magnificent California wine country. Guests will enjoy our 34 beautifully decorated guestrooms and suites, featuring stylish decor comfortable furnishings and contemporary amenities for an enjoyable stay. At this Lodging Santa Rosa wine country motel our friendly staff is available 24-hours a day. At Americas Best Value Inn and Suites Wine Country guests are treated to a relaxing and peaceful atmosphere. ... more   less 
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Also Known As:
Santa Rosa Ramada
Ramada Santa Rosa
Americas Best Value Inn & Suites - Wine Country Santa Rosa, CA - Sonoma County

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