We booked two rooms. I first talked to Sonny. I requested two rooms on the lower level. He said he would have to call me back but never did. I called the next day at 8:15 am. A sleepy female answered the phone. I could tell I woke her up. She told me people were checking out and asked me to call back later. When we checked in, the only front desk gal was really slow. Our room did not have a computer table, ironing board, or iron like our other room did. When I requested the items, I was told they would bring them, but they never arrived. The hotel is two story with no elevator. I felt uncomfortable. There was no safe in the room. Breakfast was posted to start at 6:30 am. It started at 7:30 am. I guess sleeping in is more important than their job? The breakfast items promised over the phone were not what we received. They ran out of milk and orange juice. No one was available to ask for more. The pool was closed, waiting for parts. The room cost $95.00 for Thursday and $159.00 for Friday. It was way over priced. There is another Americas Best Value Inn & Suites in Santa Rosa. It is a lot cheaper than this one on Hopper Avenue. The owners need to hire better help. On the good side, we did sleep well and didn't get robbed! If you stay here, do not expect much. Then you will not be disappointed.
- Official Description (provided by the hotel):
- Americas Best Value Inn and Suites Wine Country Hotel is located in the heart of the magnificent California wine country. Guests will enjoy our 34 beautifully decorated guestrooms and suites, featuring stylish decor comfortable furnishings and contemporary amenities for an enjoyable stay. At this Lodging Santa Rosa wine country motel our friendly staff is available 24-hours a day. At Americas Best Value Inn and Suites Wine Country guests are treated to a relaxing and peaceful atmosphere. ... more less
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- Also Known As:
- Santa Rosa Ramada
- Ramada Santa Rosa
- Americas Best Value Inn & Suites - Wine Country Santa Rosa, CA - Sonoma County