My wife and I met up with two other couples for an overnight stay. When we entered our room, we immediately noticed a couple of flies buzzing around over the bed. There was a chemical smell that seemed like an attempt to cover up a smoke smell (non-smoking room). When we opened one of the dresser drawers, we found 2 trash bags filled with empty beer cans.
I went to the front desk. The clerk was very apologetic and immediately gave us another room. The new room was much better and as expected for this hotel class; clean, no smells, and no flies. We checked our friends' rooms and they were great, as well. So, we'll consider the first room an anomaly, due to the behavior of the prior guests. We did notice later that a cleaning crew had been dispatched to that room, so they appeared to make a serious effort to correct the issues we found.
Because of the immediate and appropriate staff response and the fact that the other 3 rooms were good, I can say that we were happy with our stay and would likely stay here again when in the area. The rooms were very quiet.
We didn't take advantage of the breakfast, but it looks like a typical continental style for this hotel class.
- Also Known As:
- Santa Rosa Ramada
- Ramada Santa Rosa
- Americas Best Value Inn & Suites - Wine Country Santa Rosa, CA - Sonoma County
- Official Description (provided by the hotel):
- Americas Best Value Inn and Suites Wine Country Hotel is located in the heart of the magnificent California wine country. Guests will enjoy our 34 beautifully decorated guestrooms and suites, featuring stylish decor comfortable furnishings and contemporary amenities for an enjoyable stay. At this Lodging Santa Rosa wine country motel our friendly staff is available 24-hours a day. At Americas Best Value Inn and Suites Wine Country guests are treated to a relaxing and peaceful atmosphere. ... more less
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