After traveling 23 hours the day before & arriving on Santa Rosa at 12:30 pm, we just wanted to dump our luggage & freshen up before a 2pm b-day party, we hoped for some empathy. Yet when I went to check in, the first words out of the clerk's mouth wasn't welcome to put hotel but "check-in is not til 3pm". I understood that but as there were only 3 cars on the parking lot, we said we'd take anything. She said to come back in an hour which I did. Found another couple waiting there, they'd rang the bell 3 times @ finally chose to go elsewhere after waiting 15 minutes with no response! We got our room at 1:50, making us late to our party. And the value club card says "free room upgrade" - HA! We got the smallest room/bed they had but at least we got a room before 3pm. To the management, your front desk person makes the 1st impression. Wrong person to have there! Also, they advertise an expanded breakfast & the office was locked at 7:25 on Sunday morning. Couldn't even get coffee! Trip Advisor has always helped us in our travels - skip this hotel, pay a little extra & stay at the Extended Stay across the freeway. We stayed there on our last visit to Santa Rosa & they were great.
- Official Description (provided by the hotel):
- Americas Best Value Inn and Suites Wine Country Hotel is located in the heart of the magnificent California wine country. Guests will enjoy our 34 beautifully decorated guestrooms and suites, featuring stylish decor comfortable furnishings and contemporary amenities for an enjoyable stay. At this Lodging Santa Rosa wine country motel our friendly staff is available 24-hours a day. At Americas Best Value Inn and Suites Wine Country guests are treated to a relaxing and peaceful atmosphere. ... more less
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- Also Known As:
- Santa Rosa Ramada
- Ramada Santa Rosa
- Americas Best Value Inn & Suites - Wine Country Santa Rosa, CA - Sonoma County