I have been staying at the Sandman on business for the last 20 years. As a businessman and faithful customer I feel that I am entitled to some respect. Not So. Too bad that the hired help ruins what is generally a decent place to stay.

This was our 4th year staying at the Sandman. Location is convenient, but the front desk staff needs supervision. Again this year our group had trouble checking in - the male clerk basically said "were sold out go away".
There are a few nice people at the front desk, but if your unlucky enough to get the older cranky lady or the middle aged gentleman, then check your credit card after departure and don't take "no" if you had a reservation.
(I checked the next morning with the nicer front desk staff and they couldn't understand why anyone would have said they were sold out the night before... they had open rooms).
Each year I'm surprised that the same people are still working the front desk..... and each year we keep going back!

The Good - The free breakfast was outstanding – waffles every morning :). We didn’t use the pool or hot tub but they looked really nice and clean. The hotel itself was a great value for the area. The location was also extremely convenient for touring wineries in both Sonoma and Healdsburg (very short commute).

The Bad - We stayed 4 nights and the first 2 we had extremely noisy neighbors who kept us awake at night. Obviously that isn’t the fault of the hotel, but it does speak to how thin the walls may or may not be. IN addition we didn’t originally receive the same price as what we were quoted over the phone when I booked our reservation. It appears there was a mixup and when I booked they thought we had 2 adults and 2 children. In reality we had 4 adults (and I specified 4 adults). The Sandman attempted to charge us an extra $20 a day because of this (which I think is ridiculous…do adults really cost more than kids – I mean kids are more likely to break things, right?). Nevertheless, since I had the name of the individual I made my reservation with, the manager believed my story and eventually agreed to the original quoted price (although I did have to argue my case – it wasn’t an easy fix).

Is it a good place to stay? Yes, we probably just had a bad experience. Would I recommend this place to a friend? No, not based on my experience.

My husband and I stayed at the Sandman Motel over the Labor Day weekend. We found this motel to be an excellent value and conveniently located right off Hwy 101. The room we were in had 2 queen beds and was very large. Amenities included a large (compact) refrigerator, microwave, coffee pot, and hair dryer. The bathroom had a large counter and sink and a separate room with toilet and shower. Plenty of storage for clothing. The continental breakfast was the best I've ever had. You can make your own belgian waffles (only 2 waffle makers). The batter was pre-measured and put in cups. There was a huge assortment of breads, including cinnamon, blueberry, English muffins and bagels. There was also 3 types of cerals, pastries and fresh fruit, yogurt, juices. The breakfast room was rather small but there are tables out around the pool to eat at. We took our trays back to our room as it was really crowded on Saturday morning for breakfast as the motel was full. Our room was toward the back of the property so it was away from the freeway and we did not hear any traffic noise. I would definitely stay here again. Very clean property.