My trip advisor reviews are always constructive and objective and I do not see the point in being anything but honest to help fellow travellers. So my review on this hotel is mixed. First impressions of the hotel is that it is well located, opulent and classy. The front of desk staff were warm and welcoming, but check in took far too long. After a long drive from Monterey, we waited about 10 minutes to check in as the front of desk staff tapped away at the terminal computers for other guests, apparently struggling to get the answers that they needed. Anyway, check in completed, the staff member told me that breakfast was included in the rate. I asked him to clarify his statement and he confirmed that breakfast was indeed included in the room rate. See comments later. I then enquired about the wine bike tour which was included in my itinery. He told me that the concierge would be in at 9am the next morning and would assist me with this. We wanted a drink and the bar at the lobby was closed, but we were told that their bar was open in the brassiere next door which was attached to their hotel. The bar was incredibly small and noisy with sound bouncing off the walls, such that a conversation was very challenging. The bar prices were reasonable and we paid €28 for a bottle of sparking wine.
So onto the room.....very lovely large room with massive bed, all the amenities. The only weird thing was that the tea and coffee facilities were in the bathroom!. That aside, no complaints whatsoever with the room.
After a good nights sleep, we go downstairs for breakfast. This is located in their attached building called the brasserie which involves walking alongside the hotel into a seperate building. The breakfast was incredible. Service fantastic and we were very happy overall with the experience. Again, I clarified with the waiter that breakfast was included. He confirmed so.
After breakfast spoke to Ryan about our bike tour with ace it bike tours (see seperate review). We had a problem which Ryan resolved very well offering another option and oohing was too much trouble.
So to check out I went after two nights and spoke to the front of staff member who checked me in. He told me that my extras were the two breakfasts. I told him that he checked me in and that both he and the waiter at the breakfast venue told me that breakfast was included. After much typing into his terminal, he decided to wipe the bill clean of the breakfast charge. So good resolution, but communication obviously disjointed.
Yes, the hotel is close to the freeway, but we encountered no noise issues, it's close to downtown shops and bars so good location. We enjoyed our time at the Hyatt and would return again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.