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“Just Don't Expect A Hyatt Regency Experience” 2 of 5 stars
Review of Hyatt Vineyard Creek Hotel and Spa

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Hyatt Vineyard Creek Hotel and Spa
3.5 of 5 Hotel   |   170 Railroad St., Santa Rosa, CA 95401   |  
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Ranked #4 of 26 Hotels in Santa Rosa
Folsom, California
Top Contributor
181 reviews 181 reviews
19 hotel reviews
Reviews in 48 cities Reviews in 48 cities
205 helpful votes 205 helpful votes
“Just Don't Expect A Hyatt Regency Experience”
2 of 5 stars Reviewed November 25, 2011

I've stayed in this hotel several times while racing at Infineon Raceway, which is about 30 miles south. This visit was the worst of them all, the stand out exception being the Brasserie restaurant, which is affiliated but not attached to the hotel. (I've positively reviewed the restaurant in a separate review).

When you first arrive at Hyatt Vineyard Creek and pull up the circular driveway to the entrance, don't expect to be greeted by a bell man, or anyone else for that matter. It clearly isn't a Hyatt Regency level hotel. You find your way to the reception desk (to the right) to a not particularly well trained desk clerk (my clerk did not know exactly where my room was located). This is pretty inexcusable in a relatively small three story hotel. Yes they are friendly and nice, just young and inexperienced. I think the standard room rate is $139 this time of year (November), I was using Gold Passport points (12,000) so it didn't matter.

The rooms aren't anything to write home about, pretty standard Hyatt decor that is at least a few years old. The beds are typically comfortable (this being the best part of this Hyatt experience) and the pillows are soft and plentiful. The rooms are very clean. It is quiet during the night hours on the third floor, the only negative being a strong smell of cigarette smoke in the hallway outside room 312. The other big negative was the failure to give a scheduled wake up call at 6:00 a.m. on a Saturday morning, which I had called in to a nice young lady late on Friday night. Due to this egregious failure (again I blame this on inexperienced staff) I missed both a shower and breakfast and was late to check into the racing program as well. For a Hyatt hotel this was really unforgivable. (I complained to corporate and they credited me with 2,000 Gold Passport points, it should have been 12,000). I will not stay at this hotel again, rather I'd go to the Avian in Napa. I've stayed in at least a dozen Hyatts (I have over 222,000 lifetime Gold Passport points) and never failed to get a set wake up call. This place was only saved by its excellent Brasserie restaurant. Bring our own alarm clock.

  • Stayed November 2011, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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552 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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English first
Santa Monica, California
Top Contributor
110 reviews 110 reviews
93 hotel reviews
Reviews in 71 cities Reviews in 71 cities
361 helpful votes 361 helpful votes
3 of 5 stars Reviewed November 19, 2011

This hotel looks better in pictures. It's ALMOST really nice... but it's lacking in some fundamental areas, both in service and accommodation.
The front desk guy (evening shift) really didn't know how to do his job. He had no idea where the rooms were located in the hotel or where my reservation was... and he didn't put a lot of effort into helping me out. Fortunately, I had the res on my smart phone. I will say this... he was friendly. A lot of untrained people aren't.
The rooms themselves are nicely done, but, BUT... everyone bulb is now a low wattage eerie blue fluorescent. Beyond making the room look like a bad gas station men's room, you can't even read in your room at night... it's that dark. Hated it. Really did. They need to figure this one out, because you can make fluorescent lighting (which I despise) look and work A LOT better. Has no one in management ever stayed in one of these rooms?
The windows don't offer much in the way of soundproofing... so you'll either hear freeway noise or the drunk people huddled around the firepit. Fortunately, they turn off the fire at 10, so you can sleep if your room faces a courtyard. If your mattress isn't terrible.
Unfortunately, my mattress was deformed and needs to be tossed... I got a bad night's sleep and a muscle pull as a result.
The positives? The rooms are almost really nicely decorated (they need art and some crown molding) and the lobby and hallways are very attractive. Love the carpet. The water pressure in the shower was excellent. The hotel is conveniently located near the 101 and parking was free.
I would definitely stay here again... the options in Santa Rosa are limited... just don't pay the Hyatt.com rates. This hotel is not worth those prices and you will be more disappointed than I was with my pretty decent Hotwire rate.

Room Tip: Don't listen to the front desk staff... they have no idea what "quiet" means. Not in a...
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  • Stayed October 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Top Contributor
56 reviews 56 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 3, 2011

I could have asked for a different room, but decided to stick it out....turned out ok. didn't use the wifi as it was quite expensive....room was a bit tired.

we tried to have a drink in the bar at the restaurant, but it was full of people yelling at the baseball world series....I was surprised by this...didn't think it was a sports bar.

breakfast was good but very expensive!

  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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new orleans, la
Top Contributor
59 reviews 59 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 31, 2011

The hotel is in a nice location for touring many wineries in the valley. Only a 10 minute drive to Healdsburg as well. We did stay on the ground floor where our room opened up to the fire pit area and found that to be very nice. No one disturbed us or was noisy. Most people are gone by 8ish.The beds were very comforable and the rooms very clean. We had breakfast at the Brassiere, hotel restaurant one morning and it was delicious, but pricey. While the room was quite nice I did expect a more luxurious place from a Hyatt property. Would definitely stay again in I had the right price!

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, IL
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 31, 2011

Needed two nights in Santa Rosa. usually stay at Vintners Inn on Barnes road. Needed the Hyatt stay so I chose this place, based on the website: the Firepit surrounded by patio rooms. Stand back, this is a painted pig. While there isn't anything bad about it, nothing that turned me on at the website turned out to be real. Started in a patio room facing the pool. Within 30 mins of sitting in room and lamenting choice of hotels, some woman is banging on door trying to get into the room from the pool. We had it, call the front desk and upgraded to am "exec suite" on 2nd floor overlooking courtyard/Firepit. Nicer room, but overall the hotel is very challenging to navigate and has that early 90's sterility/institutional feel to it. Toss in a gatrillion bad CFL bulbs and the bland room becomes just depressing . Made me wish I had skipped the Hyatt stay and visited the Ferrari-Caranos at the Vintners Inn instead.

Plus: very easy self-park once you figure the place out.

As Hyatt Diamond Member, looked for Breakfast but it wasn't evident whether it was in the lobby or the restaurant, which itself was difficult to find. So we went back to bed until the area Wineries opened .....

Won't be back. Would only recommend for quick one-night, one-person stays where Hyatt is required. No Diamond amenity other than points.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, PA
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 18, 2011

The location was great for touring Napa's vineyards. The room was clean and the amenities were nice. The lobby was spacious and comfortable.

The negatives were that they charged for in-room wifi. Also, the multitude of TV's in the restaurant/bar all tuned to sports drivel. In this case all of the TV's were tuned to the same sports drivel. Why can't one be on CNN?

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mendocino
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 17, 2011

I stay here often for business trips and I would rather not stay anywhere else. This is the nicest and cleanest hotel in the area. The staff is very helpful and professional The rooms are large and comfortable. Highly recommended

Room Tip: Rooms on ground floor with patios are really nice and quite large!!
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  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Vineyard Creek Hotel and Spa

Address: 170 Railroad St., Santa Rosa, CA 95401
Phone Number:
Location: United States > California > Sonoma County > Santa Rosa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Santa Rosa
#5 Business Hotel in Santa Rosa
#5 Family Hotel in Santa Rosa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Vineyard Creek Hotel and Spa 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
Savor the romance and charm of a Tuscan villa set in the heart of Sonoma Wine Country at Hyatt Vineyard Creek Hotel and Spa. Relax in this convenient AAA Four Diamond award-winning hotel in beautiful Santa Rosa, California with first-class amenities and exceptional service. This Mediterranean style hotel in Santa Rosa is just a short drive from 200 Sonoma County wineries, the gorgeous Pacific Coast, Napa Valley and the Sonoma County Airport. Stroll to a myriad of shops, restaurants and cultural attractions in Santa Rosa, just minutes from the hotel. Meander through our lush grounds framed in aromatic lavender, wisteria and roses. Rejuvenate your body and spirit at our Le Carre' spa, relax in the steam room and get energized in the fitness center. Dine alfresco, at the Brasserie restaurant, or sip wine by our cozy fire pit. No matter what brings you to the Sonoma Valley area, you'll find our gracious Hyatt hotel is your home in Santa Rosa and Sonoma County. ... more   less 
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Also Known As:
Hyatt Vineyard Creek Hotel Santa Rosa
Hyatt Vineyard Creek Hotel And Spa Santa Rosa, CA - Sonoma County

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