In the midst of a long term stay here. Started with a few bumps in the road and even though I didn't ask for anyone to address the issues, the manager took it upon herself to do so. She even stopped me in the lobby to ask more specifically about my stay. I am confident that if anything else comes up it will be dealt with professionally.
My room is in fairly decent shape. Carpets and floors are new and of good quality. Furniture is not high end but quite adequete except the dresser, which is a bit small for more then one person if you are here for a while. I'm happy the bedding was upgraded, and the bed and two pillows are very comfortable. I would not recommend that you rely soley on the kitchen equipment supplied if you plan on cooking. I purchased a mixing bowl, a sharp knife, a non stick pan, and basic utencils. Refrigerator is loud but full size. WiFi connection is thus far reliable and a decent speed. The hotel is in a good neighborhood. I wouldn't consider this a luxury property but the rates clearly reflect that. I'm here for at least another month and will review again after my stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 27, 2012
It was very kind of you to take the time to publish such a positive review of your stay at the Extended Stay America Santa Rosa - North. It's always satisfying to read positive feedback from our valued guests, like you. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest, and it sounds like we hit a home run in your case!
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It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and I look forward to hearing about the remainder of your stay with us, please feel free to reach out to us directly if we can assist you in any of your future travels.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.