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“Hello there *** stay away & far from front desk and sleep in car if u must. PLEASE NO KIDS!!” 1 of 5 stars
Review of Palms Inn

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Palms Inn
2.5 of 5 Hotel   |   3345 Santa Rosa Ave., Santa Rosa, CA 95407 (Formerly Days Inn Santa Rosa)   |  
Hotel amenities
Ranked #16 of 26 Hotels in Santa Rosa
1 review
“Hello there *** stay away & far from front desk and sleep in car if u must. PLEASE NO KIDS!!”
1 of 5 stars Reviewed 5 days ago NEW

This place the first night was an eye opener there is always something wrong with tbe reflection I have with myself after I checkout. The hallway is disgusting and not clean its easy to catch on to the riff raff and its not a good place to be esp if your the investigator type. Front desk is perhaps not a good place to leave your trust or even let have your credit card info. There were $136 woth of charges the sweet amazing lady at the desk said to "not worry about those". That ended up being just the begining of the best vacay ever. They lied to booking agency & said we didnt checkout till 1pm then said 3pm it shoulda been 6pm. Found lots of stuff that match the TL in S.F. donot stay on garden side. Notice all the creepy reviews recomending that? Your covers have been yanked.



DEP-SherifF-136

  • Stayed February 2015
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 reviews from our community

Traveler rating
    14
    19
    9
    11
    18
See reviews for
15
17
6
7
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
1 review
5 of 5 stars Reviewed 1 week ago

Clean close to the freeway. Great store. Excellent value. Clean rooms. Micro and fridge a must for a long stay. Good front desk service. Awesome room service menu. Housekeeping was great. Return to your room after a long day and it was clean and fresh. Loved my stay there.

  • Stayed February 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I love this hotel .It was very clean and inviting. I stay at the palms inn every time I need to stay in a hotel. Every one working here is extremely friendly and kind. If anyone I knew was needing a hotel in Santa Rosa I would highly recommend the Palms Inn.

  • Stayed January 2015
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas L, Front Office Manager at Palms Inn, responded to this review, 1 week ago
Thank you for the review.
- Douglas Lum
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California, United States
1 review
3 of 5 stars Reviewed December 16, 2014

no bar no game room
that was one of the reasons for staying there
but they had a cool mini mart on site and the staff was trying to do their best
but the building was under construction in certain areas at the time

  • Stayed December 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oulu, Finland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 3, 2014

Basic American travel hotel. We like and were suprised about good taste breakfast. Room was okey and everyting working. This hotel is at a suitable distance fron San Francisco if you are going to North (Redwoods).

  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petaluma, California
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed November 11, 2014

Stayed there for two night 11/8 and 11/9. After reading some reviews I was pleasantly surprised with everything. Walked in to the lobby and it was warm and inviting and decorated beautiful for fall. There was a line of about 10 people waiting to check in. Ken at the front desk handled everyone professionally and quickly. He was pleasant, thorough and told us where everything was. We had a nice room facing the courtyard. The pool was huge and the grounds were beautiful. Yes, the furniture is outdated and so is the carpet. I always were socks while in any hotel and the carpet was not dirty....just old. Everything was clean. The room was quiet and nice. The breakfast in the morning consists of either two large pancakes with warm syrup or two eggs with a piece of toast. The store on the property (where you eat breakfast) has a variety of items. I would definitely stay there again.

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas L, Front Office Manager at Palms Inn, responded to this review, November 16, 2014
Thank you for staying with us and thank you for your positive feedback.

Kent was very pleased to hear that you mentioned him in your review, and we are all happy to hear you enjoyed your stay with us. In regards to the carpet, we are planning on replacing the carpets in the rooms with hardwood floors, I cannot give an estimated date for this renovation presently, but it is a problem that management is aware of and hope to address in near the future.

On behalf of myself and the Palms Inn Staff, we hope to see you again soon.
- Douglas S.M. Lum
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 20, 2014

Nice room quite and close to everything affordable great place to stay in the bay if you're going to be sight seeing or wine tasting the front desk guy was really helpful I just told him my plans and he made it happen I will defenently stay there again when Im in the bay.

Stayed October 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palms Inn

Address: 3345 Santa Rosa Ave., Santa Rosa, CA 95407 (Formerly Days Inn Santa Rosa)
Location: United States > California > Sonoma County > Santa Rosa
Amenities:
Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #16 of 26 Hotels in Santa Rosa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Palms Inn 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Days Inn Santa Rosa Hotel Santa Rosa
Santa Rosa Days Inn
Palms Inn Santa Rosa, CA - Sonoma County

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