My girlfriend and I decided to stay here as a way to save money on our weekend in Santa Barbara. We checked in @ 330 PM. We took our belongings to the room and then drove to the coast and spent the day in SB. We returned around 9pm and wanted to relax. We went to sleep about 11pm with plans to return to SB the next day. Well, around 2am we woke up from the constant itching from bed bug bites. We turned on the lights and found around 5 big bed bugs crawling on our bed and pillows. I smashed one and it literally popped and squirted blood all over my pillow!! Gross!! We immediately got up and got dressed, packed up our stuff and went to the front desk to tell the receptionist. She looked at us with disbelief and doubted that we found bugs in our room...she had the nerve to ask why we would check in at 3 and wait until 2am to report the problem and said "sorry, there's nothing I can do". We suggested she go to the room and look at the bed for herself and we demanded a full refund. After making a phone call she finally agreed to refund half of our money?!? We insisted we get a FULL refund because we refuse to pay 90 dollars a night to become an all you can eat buffet for these gross parasites to feed on. The woman went to our room and looked for herself then she returned and then agreed to refund our full amount. So, our weekend was ruined. Now I drove back to L.A at 2am and cut our mini vacation short due to this problem. We shook off our belongings before we left and I hope we didn't bring any tiny hitchhikers back home with us.
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- Also Known As:
- Ocean Gateway Hotel Santa Paula