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Hotel Carmel: Traveler Reviews

2.0 of 5
201 Broadway, Santa Monica, CA 90401
Hotel amenities
Hotel Carmel
Ranked #29 of 34 hotels in Santa Monica
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367 reviews from our community

Traveler rating
    26
    105
    89
    67
    80
See reviews for
Families
64
 
Couples
127
 
Solo
25
 
Business
26
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Atlanta, Georgia
Top Contributor
61 reviews 61 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
184 helpful votes 184 helpful votes
“Excellent value but noisy”
3 of 5 stars Reviewed December 8, 2012

I am spending a few days at the Hotel Carmel. In many ways I really like this place.
It is located about a block from the beach, the service is quite good, the rooms are
fine, the mission-style lobby is comfortable, and the price is very reasonable. The only problem is the noise. I was told that my top floor room is one of the quietest rooms, but the street noise is bad. For this reason I would not stay here again.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngelaRogers, General Manager at Hotel Carmel, responded to this review
January 21, 2013
Dear C-IN-YYC,

Thank you for your review. We always try to offer our guests true value we do have the best location in Santa Monica!
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Torbay, NL
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“ok for short stay, needs a few fixes”
3 of 5 stars Reviewed November 30, 2012

This a not a bad hotel for a short stay, but putting aside its age and design things they can't change it still could be better if they made a little more effort.

On the good side is the great location only blocks from the Pier and 3rd St. Promenade. The price is likely the lowest you'll find in the area without going inland and over to the other side of the 10. It seemed to attract a lot of international tourists.

There is a 'very' basic continental breakfast (think coffee and sticky buns) provided in the lobby (no coffee pot in room). .(tip -Right next door (turn right) is an excellent place for breakfast). You also get a free new paper (USA today)

The rooms are a basic square shape, not large. The inner rooms (which we had) over look the hollow center of the the building which houses various vintage HVAC infrastructure. This is not uncommon in older building in the region, but it can be a little noisy and not much of a view, I suggest seeking higher floor rooms. The bathroom was clean and the paint seemed reasonably fresh, albeit I'd say it was a dozen coats think over a stucco finish. A small flat screen TV and reasonable furniture are provided plus the bed was comfortable.

On the down side, in our room the electrical outlets were well past their service life and desperately need replacing (good thing there is no coffee pot!) and the shower head provided is an ultra low flow unit, think drinking straw. If you require a hair dryer you need to sign one out from the front desk (call and they'll bring it up and you sign for it), then fight with the plug hole. There is a medieval A/C unit in the wall that is both loud and erratic, fortunately the window does open, plus there is a ceiling fan (putting A/C on low and fan on low/med. worked well at night).

It is evident that they are trying to keep the place up but at a minimal investment. The corridors had relatively new carpet, but it clearly had been overlaid onto the older carpet...(short cut, might explain slight dank smell in places) and the main stairs carpet could do with a good cleaning. The elevator is quite small but seems to work fine. Parking is offsite valet. The lobby is not large but has a bit of that nice old world hotel feel with a few table sets and chairs to eat or wait at.

Front desk staff where businesslike helpful but not bubbly; cleaning staff where friendly.

Would I stay here again?.. yes, for a few days at most, the price and location can't be beaten, which puts up the value score.. it wasn't too bad... hopefully they'll change out the plug holes.. and maybe I'll bring my own shower head next time... :-)

Room Tip: Get an upper and ideally exterior room...
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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AngelaRogers, Manager at Hotel Carmel, responded to this review
December 4, 2012
Thank you for your review. I was glad to hear that our hotel met most of your expectations. We will definitely look into replacing the electrical outlets and we have purchased some plant hedging to be placed outside the interior room windows to help with the view of the air conditioning units. We hope to see you again on a future visit to Santa Monica.
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Te Puke, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great Location to Pier”
3 of 5 stars Reviewed November 5, 2012

In the 3 weeks we travelled the USA in October, this Hotel was our most expensive and most dissapointing. It's in a great location, hence the only reason this Hotel can charge what they do. The room we had on the third floor had a funny smell, in fact the whole Hotel did but it was part of it's quaintness I guess. No air conditioning, just a ceiling fan, no view at all and very small. But the water pressure in the shower was good (always a bonus for me) The Staff were friendly and accommodating which made up for the rest. Breakfast was definitely unusual in the fact it was in the Hotel Reception area and very cramped. It's a lovely area to visit but definately overpriced. I do know it was the cheapest Hotel for that area and location and we only stayed one night so not a big deal.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Close to Santa Monica Pier and Beach”
4 of 5 stars Reviewed October 30, 2012

Hotel is a short walk to Santa Monica Pier, beach, shops/shopping malls/cinema and restaurants/cafes.
Didn't try the continental breakfast as I wasn't into the pastries or instant coffee.
Staff were generally friendly and helpful. Doorman may have assisted with bags ... if I asked.
Hotel is old but good price for its location, and really just needed somewhere to securely put my luggage and sleep.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yeppoon Qld Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Its all about the location of the hotel”
3 of 5 stars Reviewed October 23, 2012

We stayed here for four nights in September 2012. The person that checked us in was not very friendly or helpful, the main light in our room did not work and was not fixed while we were there, even though we told the front desk twice about this defect. Also the fan had a mind of its own it would turn off for no reason. The room was of an acceptable standard but the location was the standout of this hotel, one block from the Santa Monica Pier, one block from 3rd street mall and across the street from a shopping centre

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngelaRogers, Manager at Hotel Carmel, responded to this review
December 4, 2012
Please allow me to apologize for the less than welcoming reception during your check in. That is disappointing to hear and I will personally address that with my team. I’m also disappointed that we did not get your light repaired after two requests. I would like to thank you for mentioning our location. We believe we have the best location in Santa Monica. From our hotel you can walk to all the attractions within minutes.
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Additional Information about Hotel Carmel

Also Known As:
Carmel Hotel Santa Monica
Hotel Carmel Santa Monica
Carmel Santa Monica
Address: 201 Broadway, Santa Monica, CA 90401
Region: United States > California > Santa Monica
Amenities:
Free Breakfast Wheelchair access
Hotel Style:
Ranked #29 of 34 hotels in Santa Monica
Price Range: $$
Hotel Class:2 star (2*)
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