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“Lively Lobby. Great View.” 4 of 5 stars
Review of Casa del Mar

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Casa del Mar
5.0 of 5 Hotel   |   1910 Ocean Way, Santa Monica, CA 90405   |  
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Hotel amenities
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10% Off View Rooms
Ranked #4 of 34 Hotels in Santa Monica
Boston, Massachusetts
Top Contributor
275 reviews 275 reviews
24 hotel reviews
Reviews in 50 cities Reviews in 50 cities
89 helpful votes 89 helpful votes
“Lively Lobby. Great View.”
4 of 5 stars Reviewed January 7, 2013

The hotel is full of life at night and a great location on the beach. The rooms were okay, I preferred Shutters across the street. The service is top notch, the views are the best in the area, you really feel right on the beach. The bartenders are very good. Order a Moscow Mule.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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402 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 6, 2013

I come to Santa Monica frequently for business and have often stayed at Casa del Mar. It is such a pretty property, I have forgiven the fact I so often encounter problems when I stay there. This will probably be my last time -- at least until I try out some of the other properties in the area. Perhaps I expect too much -- but in my experience hotels like The Four Seasons are so appreciative of return customers and go out of their way to treat regular business customers well. Casa del Mar does not seem to value return business travelers. There are other lovely hotels in the area. I will try those first before returning to Casa del Mar.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 6, 2013

Casa del Mar is elegantly appointed while at the same time being comfortable in a casual way. The beds are dreamy! Chairs and sofas are beckoning those who arrive to sit, relax and enjoy the music in the large but cozy lobby. I hope to return soon!

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manhattan, NY
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 5, 2013

If you are looking for the best location in Santa Monica then the Casa del Mar is the right place, if you are looking for a great hotel experience it's not.

The hotel itself is beautiful but when you pay for a hotel like Casa del Mar you expect a few things to be included, namely great amenities and friendly service. Unfortunately, it seemed like everything we wanted to do was an extra fee. As for friendly service, every time we asked for something whether housekeeping, valet parking, where to rent bikes it felt like talking to an unhelpful, stuck up, upper east side doorman. Ask for an extra hour for check out and you're scolded like a criminal

Bottom line, the brilliance of the location and beauty of this hotel was ruined by the incompetence and inattentiveness of the service.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Boston
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 3, 2013

Beautiful hotel. Part of the Shutters properties, crowd is a little older here, but gorgeous lobby and lobby bar overlooking Santa Monica promenade, so still a lovely scene. Nice rooms. Great location. But the pool, which I only saw in the evening and early morning, was fabulous. On a deck overlooking the ocean. What a setting!

Service was merely okay, nothing outstanding, perfunctory at best; I frankly expected a bit more from a place like this. And like Shutters, they'll nickel and dime you where they can. But still, an nice, nice place.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 2, 2013

We stayed here in October 2012 for 6 nights (me, my sister and her 2 year old son) This hotel is in a great location with a beautiful view of santa monica beach. My sister was here on business so me and my nephew spent many hours having fun on the beach which was right on our doorstep and handy when you have an exhausted 2 year old who needs a nap asap. The rooms were good - the beds were comfy (though oddly quite high) and the bathroom was nice - the room was a bit smaller then I would have liked but it was nicely kitted out.

The breakfast was great I have to say - the omlette and pancakes my favourite - the restaraunt also has big floor to ceiling windows facing santa monica beach which is a pretty awesome view to have first thing in the morning.

Being a 5 star hotel and paying over $500 a night for a standard room I was dissapointed that you have to pay for Wi-fi - around $15 a day i think (which for a 5 star hotel hosting alot of business travellers is pretty poor)
Another big gripe I had was when my nephew needed some milk in the middle of the night to help him sleep due to jet-lag - the hotel charged us $12 for each glass of milk brought up for him. Now this was ludicrous and after a call to the hotel manager it was swiftly taken off the bill - but you'd think a hotel like this would bring up some milk for a toddler without charge.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Top Contributor
64 reviews 64 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 2, 2013

I just returned from a vacation at this hotel and it was an amazing experience. The hotel is located in Santa Monica, on the beach and it absolutely beautiful! Our room was gorgeous, the view was incredible (Oceanfront room), and the staff was excellent. I'm a bit of a stickler for cleanliness, and I must say that I have never seen such good housekeeping as what I experienced at this hotel. Of course the room was cleaned in the morning; but in the evening when they came by for "turn down" the room was left in immaculate condition as well. The attention to detail, in addition to the beauty of the hotel, the comfortable bed, great shower and lovely staff, made this a hotel that I would recommend highly without hesitation!

Room Tip: Booked with American Express Platinum and was upgraded, in addition to other perks, like breakfast...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Casa del Mar

Address: 1910 Ocean Way, Santa Monica, CA 90405
Phone Number:
Location: United States > California > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Santa Monica
#3 On the Beach Hotel in Santa Monica
#4 Family Hotel in Santa Monica
#4 Romantic Hotel in Santa Monica
#4 Luxury Hotel in Santa Monica
#12 Business Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Casa del Mar 5*
Number of rooms: 129
Official Description (provided by the hotel):
Hotel Casa del Mar is located right on the sand in the heart of the Southern California seaside community of Santa Monica, mere steps from the Pacific Ocean on Santa Monica Bay. The hotel is adjacent to the historic Santa Monica Pier, the dynamic Third Street Promenade, Main Street, the elegant shopping and dining areas of Montana Avenue, as well as the gardens, walkways and expansive ocean panoramas of cliff-top Palisades Park. ... more   less 
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Also Known As:
Casa Del Mar Hotel Santa Monica
Casa Del Mar Santa Monica

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