Let me begin by stating that I have travelled extensively with a dog. Now, about this hotel. When planning a trip south, I contacted the hotel and let them know that I travel with a dog and requested a king, non-smoking accommodation. I was confirmed at a reasonable rate and assured of the room, and received an email confirmation. Upon arrival, however, the situation drastically changed: I was "greeted" by Nurse Ratchett of the front desk who tersely reported that "none of this will work for you" - after showing my confirmation, she continued abruptly, and since there were no other options, I had to settle for a different room at almost $60 more than the confirmation. When I asked to speak to her supervisor, she informed me that there was no one else to talk to....The room was fine, clean, but had a strong disinfectant scent. Although it is advertised as a non-smoking hotel, I do not recommend opening a window since the "smoking area" was just outside of our room. The next morning upon check out, I requested to speak to the desk supervisor, Amalia - what a gem! After review of my situation, she apologized profusely and honored the original room rate and credited my credit card. My best suggestion if one is interested in this Travelodge when traveling with a dog is to be very clear when booking a room, contact the hotel directly, and request email confirmation with the name of the person who assisted with the booking. Better yet, ask for Amalia!
Ask to be located away from the outside smoking area if you like to open a window at night....
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We thank you for taking the time to review our hotel; however we are not happy to hear that from the start it was not handled properly.
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First, let us apologize for your experience; our goal is to make each and every one of our guests feel at home here; that your experience was not up to par, grieves us.
You were correct in your response to recommend to others to book directly with the hotel when traveling with a pet. That our central reservations took the reservation in the first place without referring you to the hotel as it is against our policy. It eliminates any confusion.
Once again, we apologize on behalf of our central reservations department for the confusion.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.