Location within a few minutes of Santa Monica Beach and Pier. 3rd Street Promenade and shopping about 10min walk. Also close to walkway to Venice Beach.
Although we arrived early we were advised that our room would be ready at 1pm - which was fine as normal checkin was 3pm. From there things just went downhill.
Firstly the receptionist (not Helene) did not smile, made us feel we were interrupting her and then tried to overcharge us for the room, although we had pre-booked. Showed her the booking confirmation (from booking.com) but still had problems convincing her that she was overcharging us....yes she was slow and a real sourpuss!!!!! Helene (the other receptionist) was completely opposite - happy and welcoming, nothing was any trouble to her, she was willing to go out of her way to help - thanks Helene.
The room we got was No38 - AVOID : What we booked was described as 2 bedroom junior suite. What we got was 1 bedroom (sorry closet as the room barely fitted a double bed ) and a bed in the main lounge area. Definitely not 2 bedrooms by standard definition. When I questioned/complained about this, the response from "sourpuss" receptionist was you have 2 beds and they are in two rooms, so you have two bedrooms!!!!! Definitely not good for 4 adults.
*room next to walkways which are used continually day/night and to get to beach - from 6am onwards.
*nearly got electrocuted by the faulty hairdryer,
*powerpoints hanging from walls - electrical wiring needs to be checked
*when in bed light from street lamp shines in your face, had to hang towel to block light
*lots of other problems
As mentioned above comments on room, relate to room 38.
- Also Known As:
- California Hotel Santa Monica
- Hotel California Santa Monica
- California Santa Monica
- Official Description (provided by the hotel):
- Located steps from the beach and from the famous Santa Monica Pier. Experience the laid back California lifestyle as it should be. Moments from the shopping and dining, Third Street Promenade, Venice and Muscle Beach. ... more less
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