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“Parking was absolutely wrong !” 3 of 5 stars
Review of The Hotel California

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The Hotel California
2.0 of 5 Hotel   |   1670 Ocean Avenue, Santa Monica, CA 90401   |  
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Hotel amenities
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10% OFF @ HotelCA.com
Ranked #10 of 34 Hotels in Santa Monica
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Parking was absolutely wrong !”
3 of 5 stars Reviewed September 4, 2012

For a hotel with over 30 rooms with only 12 parking places was absolutely wrong !!! We walked over 5 blocks in order to park our car and had to drive around for at least 1/2 hour each time.

When checking in we should have realized there was going to be an issue.

Rooms were quant with no air conditioning and bath rooms have no GFI and outlet positioned just above sink and next to bathtub/shower (no good).

Cute place...we will stay here again in a pinch.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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612 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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Singapore, Singapore
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed September 2, 2012

We chose for Hotel CA as we wanted something off the big chains and the website looked very inviting. At arrival the room looked rather different from the website but still doable - it was clean although outdated.

The real annoyance came when we parked our car at their lot - for this you have to pay a $25 daily fee. The trick here though is that the parking lot has 11 spaces where as there are far more customers with a car - hence you have a high chance of not having a space when you come back from your dinner etc. I raised this with the reception and the answer was "yeah nothing we can do about it" ... Uhm not sell anymore spaces than what you have?

Even more ridiculously our friends who stayed with us at Hotel CA didn't have a space to park in and were forced to park at a neighboring hotel [$36 a day] were still charged for the parking when they checked out. The car in the hotels records was a different make and model than what they drive but that was irrelevant to the manager ... she just insisted to charge them this fee.

The rooms didn't have an AC, just vents and at times it did get rather hot. The hotel is right next to a busy road and even though our room was at the other side, we could clearly hear the noise.

For the nearly $200 that this hotel charges plus parking fees I would not bother ... there are a lot of better choices where you as a customer will be treated with respect.

Room Tip: Definitely not facing the main road!
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  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Geneva, Switzerland
Top Contributor
81 reviews 81 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 27, 2012

It's not luxury but it's clean and comfortable enough. BUT, more than that, it has some character and style, which goes well with Santa Monica atmosphere. Most of the hotels are anonymous and could be located anywhere in the world. Not this one ! You feel something of the LA we like: relax, with cool music and cool people. The location is great, 5 minutes from the beach and the pier.
I would recommend it to any cool, not too picky person ! Careful, parking is not big...

Room Tip: Try to have a first floor room.
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  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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El Paso, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 13, 2012

Excellent location. Can hardly be closer to the beach for the price.
Very nice hotel. We loved the style.
Rooms are a little small and the bathroom only had a shower. Breakfast (included) really wasn't much, so don't rely on it too much. But these were nothing in comparison to the location, the style, and cleanliness.
We will definitely go there again!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 10, 2012

We were very excited when we arrived, the location was fabulous and it looked like a really quirky hotel but sadly there were a number of negatives. Firstly the positives, a really wonderful location, easy walking distance to the beach, the pier and all that Santa Monica has to offer. The rooms, once you get one are good, nice size and great for 2 Adults and 2 teenagers. Negatives, we booked by phone and never got a confirmation so check-in was chaotic. We were not allocated a room for some time and we were given a key to check it out, only to find the room already occupied. Eventually we were given a room that we thought we had originally booked(maybe not as the communications at check-in was great). The parking was a hassle as there were not enough spots but we did discover you could park overnight for free at parkig meters near by. Breakfast was nothing much. WiFi hit and miss This could be one of the best places you could stay at Santa Monica due to the location, views of the pier from our room and great room size but sadly the managment and computer system needs a big overhaul. Also check your bill carefully as we were overcharged but they fixed it as soon as we noted the problem.

Room Tip: Park your car when you can get a spot and never move it !
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  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 18, 2012 via mobile

You can only cancel your reservation 48 hours prior to your scheduled stay. Your room is charged 48 hours before you arrive!

Upon arriving, we discovered inadequate parking, unreliable wifi, no electricity in bedroom, broken lights, non-working ceiling fan, missing smoke alarms (wires hanging down from upper walls). Staff was helpful and did their best in our frustrating and disappointing situation.

When we discovered the poor quality, managers were not available to help in crediting or refunding. After waiting to speak to a manager, we were then told we would have to email our complaint. Several calls have been made; no calls have been returned.

I now appreciate the courtesy and professionalism experienced with other hotels. This was missing at Hotel California.

  • Stayed June 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 18, 2012

I was skeptical to stay at this hotel cause of the reviews I have read. But the rate $$ for that location was just too good . Its true about the noise level and if you are a light sleeper, I can see how can this be a bother. As for the size of the room and bathroom, we got room #23 which was perfect for our us (2 adults and 2 teenagers). It had 2 comfy beds, 1 leather chair, flat-screend tv, a fridge and a full bathroom. My only issue was the parking, very few spaces but other than that we enjoyed our 2-day stay at the Hotel California.

Room Tip: There is an italian restaurant called 'Brunos' next door, which has great food at good price...
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Hotel California

Address: 1670 Ocean Avenue, Santa Monica, CA 90401
Phone Number:
Location: United States > California > Santa Monica
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Santa Monica
#6 Family Hotel in Santa Monica
#12 Romantic Hotel in Santa Monica
Price Range (Based on Average Rates): $$
Hotel Class:2 star — The Hotel California 2*
Number of rooms: 36
Official Description (provided by the hotel):
Located steps from the beach and from the famous Santa Monica Pier, this world-famous hotel offers complimentary coffee, tea, fruit, WiFi, laundry room, as well as a private beach pathway! Experience the laid back California lifestyle as it should be. Moments from the shopping and dining, Third Street Promenade, Venice and Muscle Beach. ... more   less 
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Also Known As:
California Hotel Santa Monica
Hotel California Santa Monica
California Santa Monica

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