I just made another trip to this hotel for business. It is in a great location and the rooms are very nice. The problem was that I decided to upgrade to a nicer room 2 months ago. When I went to check in they did not have my room as they were oversold. I was given a standard room but they charged me the upgraded rate. The gal at the front desk said they had no documents showing that I had upgraded. I quickly showed them to her. She then said my rate was still less than the "rack" rate. I told her we had a corporate contract. She said it would take some time to sort out. When I came back 5 hours later nothing had been done. I NEVER got even an I am sorry for not having the correct room and for some reason they did not believe they needed to change my rate to a standard rate. Next time I will stay at the Loews at any cost!