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“Great hotel amazing courteous staff top risk management response” 5 of 5 stars
Review of Fairmont Miramar Hotel & Bungalows

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Fairmont Miramar Hotel & Bungalows
4.5 of 5 Hotel   |   101 Wilshire Blvd., Santa Monica, CA 90401   |  
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Special Price
15% off room rate
Ranked #5 of 34 Hotels in Santa Monica
New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great hotel amazing courteous staff top risk management response”
5 of 5 stars Reviewed January 5, 2014

I have been staying at the Fairmont in Santa Monica for the past six years. The hotel and service continue to improve the renovation of the rooms and hallway on the 9th floor beautiful.

Andrew, manager of risk management in the hotel was amazing. The room above me had guests that made noise at all hours. A simple call to the operator who immediately notified Andrew and within five minutes the noise issue resolved...and it was courteously followed up as well

Will continue to stay at this top notch hotel

Stayed January 2014, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlySkinner, Director of Rooms at Fairmont Miramar Hotel & Bungalows, responded to this review, January 5, 2014
Dear LuluLevine –

Thank you so much for your “top notch” review! I agree with you, Andrew is one of the best in the business and we are lucky to have him. I’m so glad what could have been a major disturbance was taken care of right away and you were able to enjoy your stay!

And thank you for the kind words about the 9th floor! It is the first floor we have completed (well, almost!) as part of our total Ocean Tower renovations and we couldn’t be more pleased with or proud of the result.

Please let me know when you’ll be returning next and I’ll make sure to personally show you the finished product.

Kind Regards,

Carly Skinner
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (349)
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San Francisco, California
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed January 4, 2014

Have stayed in more than 15+ Fairmont Hotels, and this one in Santa Monica was very disappointing.

The lobby and grounds were very nice, but the room size is equivalent to a New York type hotel. The Deluxe King is very small (275 Sq Ft), and the larger rooms in the Palisades Building are awful; very dated, more like a motel versus so-called luxury hotel.

Also, be careful, and watch your bill. We noticed numerous errors when we checked it on the TV prior to check-out. Almost $250 of over-charges between the room rate and food charges.

On a positive note, the location to the promenade is great.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlySkinner, Director of Rooms at Fairmont Miramar Hotel & Bungalows, responded to this review, January 5, 2014
Dear MichaelChristine –

I’m very sorry to read your review as it seems you were not properly introduced to our property and the variety of rooms we have to offer.

As a New Yorker, I understand what you mean about small rooms. However, unlike most New York City hotels, the room category you stayed in represents only a fraction of our total room inventory. We have much larger rooms ranging from our Palisades Suites starting at 500 square feet to our Bi-Level Bungalows measuring around 1000 square feet with outdoor seating for up to ten!

Regarding the Palisades rooms, we have spent considerable time and resources updating them since we recognize furniture from decades past is not as appealing as it once was. The next time you are in town, please allow me to personally show you one of our completely renovated Palisades rooms decorated by LA-based interior designer Lynda Murray. I can assure you they look nothing like what you would find at a motel.

Please feel free to reach out to me directly at any time (carly.skinner@fairmont.com) so we can figure out how to welcome you back and have you enjoy our property as it is meant to be enjoyed.

Kind Regards,

Carly Skinner
Director of Rooms
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Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 31, 2013

WARNING: According to the front desk this place does not have a set check-in. I arrived at 4:30 pm only to be told that my room was not ready. Over the phone I was told by the hotel staff that check-in is at 3:00 pm and I even knew who I spoke with. However the gentleman at the front desk acted as if he had no idea who I was talking about and was not apologetic nor was he helpful. I asked him for an approximate wait time and he brushed me off and said he didn't know. He told me that the hotel doesn't have a set check-in time. I've stayed at hotel chains including Four Seasons, Mandarin Oriental, Ritz Carlton's, Montage, St. Regis and never have I heard such a ridiculous statement. I don't have a problem with my room not being ready as long as you own up to it and treat your guests in a respectable manner.

Luckily I happened to have my email confirmation on my iPhone which I had to re-wait in line for another 15 minutes to get help from another gentleman. As soon as he saw the email confirmation a room happened to magically pop up. I don't expect this kind of service from a world class hotel brand such as the Fairmont.

On top of being disappointed by the lack of service the rooms are extremely small and the decor is outdated.

Next time I stay in Santa Monica I will give Loews and Shutters a try.

  • Stayed December 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlySkinner, Director of Rooms at Fairmont Miramar Hotel & Bungalows, responded to this review, January 5, 2014
Dear David D –

Please accept my sincerest apologies for the way your reservation was handled at the Front Desk. Know that I am addressing your interactions with the team to ensure a similar situation does not occur with any future guest.

It is true we get busy and sometimes rooms are not ready when they should be. Let me be clear, we strive to have every guest’s room ready for them regardless of what time they arrive. We may not always succeed, but we are constantly reaching out to guests for their arrival time prior to their reservation with the intention of having their keys waiting for them.

Before giving another hotel a try, please reach out to me directly off-line (carly.skinner@fairmont.com). I would love to discuss your stay further and prove to you we are worth another chance.

Carly Skinner
Director of Rooms
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Chicago
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 31, 2013

Well I do not understand why there are so many great reviews? It truly is an average hotel. The location is good, if you want to be in Santa Monica,? The lobby and grounds are nice but that is my expectation of the Fairmount brand. We arrived from LAX later in the evening on a Friday and there happened to be a large tent with loud thumping music at the entrance, which I thought was perhaps a wedding reception? I was wrong, it was a make shift night club in a tent called Bungalow. A line of 20 somethings until 1am. I found this very off putting especially considering all of the rooms on the north side of the building must overlook the club and be exposed to the loud music. It appears the property is desperate for revenue. To be fair, the "nightclub" at the hotel seems a nationwide trend, many NYC hotels do it, however I find it diminishes the brand and value of a hotel that touts their brand as luxurious or charges accordingly . At the least I would say it is annoying and disturbing to most guests who pay $350 - $500 a night for a room. We were given a room on the south side per our request. The rooms here are small, worn and in need of refreshing. We were told remodeling has already begun on specific floors. The fitness area is adequate but certainly could be larger. We were told complimentary coffee was available daily in the lobby however not told it is only available from 5am - 8am, at 8:15am there is a $3 charge, what is the point? Another desperate attempt for $$. There are Kuerig like coffee makers in the room, I just don't really consider it decent coffee. At 6am we were awakened to the sound of pool furniture being dragged across the concrete patio. The crew that cleans the grounds were oblivious to the fact that at 6am guests may still be sleeping. Overall I would just say not to be deceived by the attempts of the property to portray itself as luxurious, it is rather average. If you are price conscious it really isn't worth spending more on this hotel than the nearby properties. Or, spend an additional $100 per night and stay at Shutters for true luxury, peace and quiet.

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlySkinner, Director of Rooms at Fairmont Miramar Hotel & Bungalows, responded to this review, January 5, 2014
Dear dunelandvirgo –

I am truly very sorry you left so dissatisfied with your stay. We do not see our lounge Bungalow (certainly not a make-shift night club - Hollywood can keep those!) as a desperate attempt for revenue, but rather as a venue that enhances our property rather than diminish it.

Bungalow has become one of the most desirable destinations in Santa Monica and the reason that some of our guests stay with us. It is less a night-club and more a neighborhood beach-bar, quickly becoming a staple of the Santa Monica community as a whole.

For those guests who prefer something a little more low-key, we have two separate entrances to the hotel where you can avoid The Bungalow entirely, and rooms which look out over four other angles of the property where you can’t hear a thing. I assure you we are just as luxurious as ever.

If you give me the opportunity, I’m sure we can make things right. As you said, we are in the process of renovating the entire Ocean Tower, and I would love for you to come back and see the direction we are heading in. Please reach out to me at your convenience (carly.skinner@fairmont.com)

Carly Skinner
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 30, 2013

we received absolutely outstanding rooms and service. Started with the Ocean view Deluxe King (room 840) and was everything you could ask for. Great view, reasonable balcony and quiet.
We downgraded to a Deluxe King on the 3rd floor to save a little bit, and only missed the bed on the 8th. The pool view was great too and no noise to speak of.
One unexpected exception to the great level of service was the Concierge desk, they blitzed everyone with their unique style & level of service; their friendly nothing was too difficult attitude was superlative and Amber surpassed all other experiences I have had in any hotel, a notch above with her extra effort and an absolute professional at all times. We missed her on the rest of our trip around Vegas, Downtown LA and San Diego.
Car rentals were made so easy, delivered in 45 minutes and got an upgrade, hotel bicycles for free made for a great ride to Venice Beach, the Bungalow bar is fantastic and removed slightly from the hotel making you feel like you have actually gone out.
The only thing that I found a little unusual were the slats on the bathroom doors, a little different but quickly got over it and any other little things that always happen were quickly dealt with and completely forgotten due to the service levels from everyone.
Superb location, will stay again for sure.

Room Tip: Ocean view and pool view were both quiet.
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  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morristown, New Jersey
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 29, 2013

Our stay here was excellent. Like a lot of Fairmonts, the rooms are not the most modern, but I think that is part of the charm. Still, the rooms had flat screens, new bathroom fixtures, and all the expected amenities - iron, coffee maker, wet bar etc. They were also very clean and the beds were extremely comfortable.

The service was also amazing. As we were only staying for 2 days, I only had a small suitcase on wheels which I had no problem taking to the room myself. As soon as I approached the 2 small steps in the lobby on the way to our room, a staff member appeared and offered to take my bag to assist me. This is just one example of the superior service we experienced.

The hotel also has complementary car service within 3 miles of the hotel which was available any time we requested it.

The location is extraordinary - next to the beach and a 2 minute walk to the. 3rd Street Promenade.

I would definitely stay here again and highly recommend it.

Stayed December 2013, traveled on business
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New York City, New York
Top Contributor
108 reviews 108 reviews
98 hotel reviews
Reviews in 60 cities Reviews in 60 cities
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed December 28, 2013

I spent a couple of nights here recently for part of my visit to LA with a few friends. Beautiful hotel and very quiet, definitely very "west coast" and had a very relaxed feel. The hotel is just steps from the beach and also steps from the shopping promenade, very convenient location.

Room was a decent size and well appointed. Typical "Fairmont" style and standard. I don't stay with Fairmonts as often as I used to as I've gravitated more towards the Ritz-Carlton, Peninsula and Four Seasons, but having stayed here that may change again. The service, as typical "Fairmont" again, was excellent.

Overall I would definitely return, primarily for the location and highly recommended.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Miramar Hotel & Bungalows

Address: 101 Wilshire Blvd., Santa Monica, CA 90401
Location: United States > California > Santa Monica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Santa Monica
#3 Business Hotel in Santa Monica
#5 Luxury Hotel in Santa Monica
#6 Romantic Hotel in Santa Monica
#8 Family Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Fairmont Miramar Hotel & Bungalows 4.5*
Number of rooms: 302
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Also Known As:
Fairmont Miramar Hotel And Bungalows
Fairmont Santa Monica
Santa Monica Fairmont

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