We chose this hotel because we know and trust the Fairmont chain and this was no exception. Lots of staff available at arrival, in fact we never waited for anything. Nice concierge and superb customer service. The rooms are a bit small but it was big enough for my husband and I and well appointed. We stayed in the ocean tower and had a great view of the Santa Monica pier. We loved that they had a nespresso machine in the room. The hotel is centrally located to all the restaurants, shops, pier and beach. We loved that they had complimentary bikes for all guest which we used to ride the strand a local attractions and restaurants. The pool is a bit small but nice to sit around and relax. The cocktail bar is nice to grab a drink at in the evening before dinner. The bungalow club on the property is a super hip outside beach themed bar and recommended for those looking for a late night place to go.