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“The Fairmont Santa Monica - Pleasant, But Don't Go On New Years!” 4 of 5 stars
Review of Fairmont Miramar Hotel & Bungalows

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Fairmont Miramar Hotel & Bungalows
4.5 of 5 Hotel   |   101 Wilshire Blvd., Santa Monica, CA 90401   |  
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15% off room rate
Ranked #5 of 34 Hotels in Santa Monica
Santa Monica, California
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
42 helpful votes 42 helpful votes
“The Fairmont Santa Monica - Pleasant, But Don't Go On New Years!”
4 of 5 stars Reviewed March 24, 2013

We decided very last minute to stay at the Fairmont on New Year's Eve. We had tried several other hotels in the area and they were all booked solid. Expecting that this hotel would be no different, were quite surprised that we were able to make reservations in the first place. Likewise with our dinner reservations at the hotel restaurant. They were able to book us for 10pm, which in our opinion, was better than nothing. Our goal was to check into the hotel and STAY there. We knew there would be great temptation to go out, being that it was New Year's Eve. We were going to take it easy and relax AT ALL COSTS. ..And the Fairmont wasn't exactly inexpensive...but we had decided to splurge.

The Car that was sent to pick me up: My girlfriend had wanted to make this a very special and romantic trip for me. Although I live only 20 blocks from the hotel, she decided to send a car to pick me up. The car was supposed to arrive at 6pm. It didn't show up until after 7:00pm. We called the hotel several times to find out where our ride was and we were assured each time that he was on his way. This was a little irritating - especially since I had to go through a lot to get out of work early, throw my clothes together and get outside to wait for the car about 10 minutes early (to make sure I didn't miss it - I worry like that). So I was not extremely happy when it finally arrived - BUT I was determined not to let it ruin my night. I had a single carry-on size bag with me, which was only packed with enough clothes to get me through until the morning. Fancy clothes in case we decided to go to the hotel NYE party, pajamas and clothes for the next day. It was very light, but I still expected that the driver would offer to take it for me and put it in the trunk or at least carry it from my driveway to the car. But he did not. Again - this was annoying, but I was determined to stay in a good mood. The ride from my apartment to the hotel was about 12 minutes long, which was completely silent. The driver seemed friendly, but he made no small talk, did not wish me a happy New Year's or anything else, which I found to be a little odd and a bit uncomfortable. Not that I needed to know his life story or anything, but even the cab drivers ask me how I'm doing.

The Hotel: On arrival at the hotel, it was about 7:30pm, the hotel was bustling, however the care was able to get to the lobby area quickly and I was on my way. Once inside the hotel, I saw that it was decorated nicely with various Christmas decorations, a giant tree, etc. There were no noticeable signs to point to elevators and there was a long line at the check-in desk, so I opted to find the elevators on my own. This only took a few minutes (would have been less, had it not been a busy holiday). I made my way up to our room to figure out our plan for the evening.

The Room: The room was lovely, shuttered bathroom doors, nice firm bed with big fluffy pillows. It smelled clean, It looked clean. It wasn't awe-inspiring, but it was quite nice overall. The balcony had two very comfortable loungers with a small table between them. To the right a view of the hotel property, below, a view of the patio area with a small waterfall, jacuzzi, etc and to the left a very limited view of the Ocean. I was a little disappointed that there wasn't a better view of the Ocean, considering that the hotel is directly across the street from it and the rooms were $500 per night. But none-the-less, it was still quite lovely. My girlfriend had purchased the High Speed internet service, so that I could upload some work items to the web, while we were out. It really blew my mind how fast the high speed service was and I was thrilled with this service.

The Lobby Bar: We took a moment to decide whether to get dressy and head for the official hotel Xmas party or stay casual and take our drinks in the hotel lobby bar. In the interest of keeping stress levels down, we opted to stay casual and simple and take our drinks in the lobby bar. It was now about 8:10pm and the lobby bar was packed. We were worried that we would not find seating, but magically, a single spot on the lobby couch and an foot ottoman became available right at that moment. I'm a person with some hip/bone problems, so it was a little difficult to lower myself down low enough to sit and I wished that the furniture was more easily accessible for people with "disabilities", but once I was down at that level, I was very comfortable. I didn't see any cocktail servers for about the first 8 minutes that we were there, but we tried to remain understanding that it was a very busy night for them. After about 8 minutes of waiting, I finally got up and went to the bar myself, to order directly from the bartender. Although the bartender was busy, he looked directly at me and when I began to speak, he promptly walked away. I presumed that he somehow wasn't aware that I was trying to order. I waited another 4-5 minutes without any acknowledgment what-so-ever from any of the bar staff. I was directly at the front/center of the bar and every member of the bar staff made direct eye contact with me on several occasions, but every time I began to speak, they walked away. In one case, I assumed the man who appeared to be the lead bartender, had heard me and I waited for the drinks to arrive, but they never did. Even when every other person had ordered - included people who pushed their way in front of me, I was still not acknowledged or served. Finally, the bartender had so much down time, that he began to straighten up the bottles of alcohol and wash glasses directly in front of me and I finally just yelled at him that I wanted the two drinks that I was trying to order. He looked up at me as if he was annoyed, BUT he did acknowledge me and I was served. I left enough money to cover the drinks on the bar and went back to my girlfriend who had been waiting patiently back at the lobby couch. We finished that drink and she wanted another, but just then, I saw two chairs at the bar open up. I ushered her over to them and we found our place for the evening (although I was beginning to consider walking from the hotel to the Third Street Promenade shopping area, which is across the street, to get our drinks - rather than deal with this jerk-off bar staff again. Fortunately, my girlfriend is one of those people who can get served and seated no matter how busy the place is. She just has a certain radiance that the world seems to love. This was about the time the hotels official Xmas festivities began and some space cleared at the lobby bar, leaving us to drink with a much more manageable crowd. The bartender gave us a dish of bar snacks which was nice, because I was beginning to get hungry and it was still 2 hours until our dinner reservations. Sadly, there was a very drunk older gentlemen to our left who seemed angry and unapproachable. When he finished his dish of bar snacks, he roughly and rudely shoved across me to help himself to ours. While I was not in the mood and about to let him have it, my girlfriend decided to make jokes with him and give him the dish. I'm sure she must be part angel or something because I wanted to clobber the guy. Anyway, the old man continued to help himself to our bar snacks, never said excuse me, never thanked us, but did attempt to make some occasional angry commentary on the events he was watching on the bar tv. I was pretty much over it. I begged my girlfriend to head to the room, get in our pajamas, order room service and just let us be alone for the rest of the night. She agreed and the rest of the night was wonderful.

Room Details: Although the room was quite nice overall, I did notice at one point, that the furniture was a little on the beat-up side. There were LOTS of scratches in the tables and other furnishings. Although this was not enough to reduce my opinion of the hotel, it was a little surprising. I am a person of limited means and it's not often that I can stay in a room that costs $500 per night - just for the heck of it. So I really had expected some newer/nicer furnishings, BUT they did take care of what was there quite well. That is to say that there was not a speck of dust anywhere. The furniture was polished to a lovely glossy glow. The room smelled and looked clean. Even though the furniture was obviously a bit older, it was cared for as well as it possibly could have been cared for. Overall it was really quite nice.

Conclusion: I really liked the Fairmont, but I would not recommend it, if you are looking for a more romantic New Years Eve experience. Although it is not the wild rager that other hotels become, it does get quite busy and the bar staff apparently doesn't love their job(s). I think it would make for a very nice stay at any other time of the year. One last thing, although we specifically asked for the quietest room they could manage, we heard the thump, thump, thump from the hotel's NEW parties well into the evening. ..but it was easy to tune it out after a short time and we had no problem getting late check out - which was nice. I would recommend the Fairmont for romantic or business stays anytime other than New Year's Eve.

Room Tip: Don't go on NYE
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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1,401 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (347)
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English first
Calgary, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 19, 2013

Loved this hotel, and it is worth every penny for location, location, location and views, views, views. Quickly walkable to Santa Monica pier and the 3rd street Promenade for shopping galore, as well as many restaurants, you can't miss with this amazing hotel, and the pool is lovely any time of day!

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jackie K, Manager at Fairmont Miramar Hotel & Bungalows, responded to this review, April 5, 2013
Dear Periwinkle S,

Thank you very much for the wonderful review. We are very pleased to hear you had such a wonderful time during your stay with us. We do pride ourselves on being located in a amazing part of Santa Monica, not only overlooking the beach but steps to the very popular 3rd Street Promenade.

We hope you can return soon to enjoy the pool area during our beautiful California summer months.

King Regards,

Jackie Kerns
Guest Relations
jacqueline.kerns@fairmont.com
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Los Angeles, California
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 18, 2013

I was very impressed with the Fairmont Miramar. The Exhale Spa is fabulous. The Fusion classes are a perfect blend of Barre and Yoga. The outdoor jacuzi is the perfect temperature and the pool area and spa facilities are relaxing, restorative and private.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jackie K, Manager at Fairmont Miramar Hotel & Bungalows, responded to this review, March 29, 2013
Dear Ariane V,

Thank you for your comments! Exhale mind body spa is a lovely amenity we offer on property at Fairmont Miramar. I will be sure to let exhale know that you enjoyed the Fussion classes!
Be sure to follow exhale on facebook as they are constantly hosting fun events during the week that feature different wellness workshops.

Kind Regards,

Jackie Kerns
jacqueline.kerns@fairmont.com
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Toronto, Canada
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed March 17, 2013

The location is just great. This is an easy hotel to get to with plenty nearby to entertain. The beach is right there, the pier is there and there is a shopping strip and a great organic market on some days- I think Wednesdays just around the corner. There is an excellent architecture bookshop across the street with books on art, arch, landscape, graphic design and interior design. A charming forecourt with gorgeous massive tree at the entrance. Also charming gardens and pool area. Even though the hotel is quite big, it did not feel crowded. Lots of parties going on. Totally fun valet parking. Dont call ahead for your car, take a few minutes to sit and watch the super car jockeying. Excellent staff, everyone superlative. This hotel feels very luxurious. The rooms are particularly large, the beds comfortable. There is a turndown with bottles of water instead of mints! How useful! The main issue for me is sleep quality. The windows are so thin! From the fifth floor, I could hear heels clicking on the street, people talking, not to mention heavy traffic noise. Only at 3 am is it quiet. Not good enough for me. People need to sleep when they are travelling. I recommend Rustic Canyon up Wilshire (about 8 blocks) for dinner. We ate breakfast only once at the hotel, it was delicious but way too pricey!

Room Tip: Rooms facing the streets are noisy like you wouldn't believe. Try to get a room facing the garde...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pacific Palisades, California, United States
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 14, 2013

I won a stay at this hotel in a travel writing contest. So, the bungalow was comped. But i felt like I was treated royally just the same. I'd had trouble convincing my husband that we should travel the 2.8 miles from our home for a 12 hour stay, but as soon as we arrived in the cozy bungalow (by which I mean cozy, not small) we knew it would be great. The sheets, pillows, comforters are far superior to what we have at home. Our journey began. It was a Sunday, so we picked up our complimentary Sunday New York Times at the front desk and relaxed with it awaiting sunset. The hotel is right across the street from the beautiful Santa Monica Palisades Bluff where there are walking paths on the bluffs above the Pacific. We watched the sunset over the ocean and did some people watching along the bluffs. We contemplated having dinner in one of the world famous restaurants along Ocean Ave, but wanting to maximize our hotel experience, we decided to go back to the room for room service. Dan ordered the Reuben and I had the chicken pesto sandwich. i loved my sandwich, but his was the best Reuben I've ever tasted. Everything was perfect.
In the morning, we had breakfast at Fig's and it was divine. Dan had the zuchini muffin which was decadent, but still allowed us to feel virtuous and I had eggs and toast. Sometimes simple is best. Don't leave there without trying the jam. Wonderful. And I love it when they give you a coffee pot to keep at the table so you don't have to wait for the wait staff to come around at just the moment you need more coffee.
Overall, everything was top notch. Service was quick, friendly and thoughtful. I wouldn't ordinarily stay at a hotel so close to home, but I just might do it again it was so nice.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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los angeles
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 14, 2013

PLUS:
great location
really nice bar outside (not part of hotel though)
modern updated rooms
not a complete ripoff
amazing room service menu

MINUS:
they could really get guests of hotel front of line pass to bar
pool is too shady, too many trees, not enough chairs


Still a great place to stay.

Stayed October 2012, traveled as a couple
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Chicago, Illinois
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 14, 2013

This was my first stay at the Fairmont Miramar. I have to say it is my new "go to" hotel while in the LA area. The location could not be better for everything. Santa Monica is one of my favorite place on earth so my expectations were high anyway. Every aspect of our stay was wonderful. Had the MOST amazing views of the ocean and the Santa Monica Pier. Walked all over Santa Monica with ease. Close proximity to BH and Hollywood. The toiletires that Fairmont uses are the BEST of any hotel out there. Very high end. Loved this place, cannot wait to go back.
I LOVE the fig tree. It is spectacular.

Room Tip: rooms facing the pier give a breathtaking view.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie K, Manager at Fairmont Miramar Hotel & Bungalows, responded to this review, April 5, 2013
Dear Shelley R,

We are so happy to hear you chose the Fairmont Miramar for your visit to Santa Monica. I am sure as this is one of your favorite places to stay you had many other options, and are so please to hear that we will now be your new “go to” hotel in LA.

We do pride ourselves in having prime location in Santa Monica as well as having the largest inventory of ocean facing guest rooms in Los Angeles. I am so glad you also share our love for our breathtaking 80 foot Fig Tree making it the second largest tree of its kind in California.
In case you would like to have our wonderful toiletries in your home they are provided by Le Labo, a company that freshly hand manufactures high-end fragrances composed by some of the world's best perfumers.

We look forward to welcoming you back on your next trip to Santa Monica.

Sincere Regards,
Jackie Kerns
Guest Relations
jacqueline.kerns@fairmont.com
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Additional Information about Fairmont Miramar Hotel & Bungalows

Address: 101 Wilshire Blvd., Santa Monica, CA 90401
Location: United States > California > Santa Monica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Santa Monica
#3 Business Hotel in Santa Monica
#5 Luxury Hotel in Santa Monica
#6 Romantic Hotel in Santa Monica
#8 Family Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Fairmont Miramar Hotel & Bungalows 4.5*
Number of rooms: 302
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Also Known As:
Fairmont Miramar Hotel And Bungalows
Fairmont Santa Monica
Santa Monica Fairmont

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