I booked the hotel 3 months in advance and requested a roll-away. The hotel did not notify me that the request could not be fulfilled until the moment I checked in. Prior notice would have been helpful.
Upon checking out they agreed to resolve a minor issue involving poor room service (food was undercooked and soggy due to drink spill during transit). They promised to call/ email me to complete a $13.00 refund (automatic tip that I felt was not warranted due to poor quality). When they didn't do that I called and they stated that they rescinded the offer to refund. They said they would call/email me back to discuss it further but never did.
All amenities were not disclosed until we left.
One word - construction.
- Official Description (provided by the hotel):
- The Wyndham Santa Monica At The Pier hotel boasts a premier location in one of the most charming ocean-side cities in the U.S. With iconic attractions like the Santa Monica Pier and Beach just steps away, as well as easy access to corporate locations like Vidal Sassoon Academy, and Red Bull North America, leisure and business travelers alike will want to make this hotel their first choice for accommodations in Santa Monica.Those who enjoy staying active while on the road can work out any time of day or night in the fitness center, while the heated outdoor pool provides the perfect setting for unwinding and soaking up the warm southern California sunshine. Windows Restaurant serves American favorites for breakfast and dinner. Each of the 132 smoke-free guest rooms has been designed with ultimate comfort and functionality in mind, and feature upgraded extras like ergonomic work stations and free Wi-Fi. Guest room amenities also include a 32-inch flat panel TV, plush pillow-top bedding, in-room safe and room service, while some rooms also boast an ocean view. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Santa Monica Beach At The Pier Hotel Santa Monica
- Santa Monica Holiday Inn