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“Great Location, poor hotel” 2 of 5 stars
Review of Wyndham Santa Monica At The Pier

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Wyndham Santa Monica At The Pier
3.5 of 5 Hotel   |   120 Colorado Avenue, Santa Monica, CA 90401   |  
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Ranked #23 of 34 Hotels in Santa Monica
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253 reviews from our community

Traveler rating
    62
    98
    53
    21
    19
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95
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35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
Tucson, Arizona, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 1 week ago

Let's start with the fact that this is the old Holiday Inn... it is not on Ocean Ave., but on Colorado Ave. Unfortunately, not a single window of any kind opens in the entire hotel. The air is very stale and the carpet cleaner is strong and pungent throughout every room and hallway. Parking is $36 a day! The staff works very hard to please, but one hand doesn't know what the other is doing... their communication with each other is poor. The call to the front desk for a bellman doesn't get transferred... same for your car to be brought around or housekeeping to do your room. Simply not enough happening for me to ever stay here again.

  • Stayed October 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Director of Rooms at Wyndham Santa Monica At The Pier, responded to this review, yesterday
Dear Skip T,
Thank you for taking the time and sharing your feedback. Your details about lack of communication between our operations department will be addressed as this is unacceptable. I truly want to apologize this poor stay as we will learn from your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago

The service at the hotel was great. Concierge and check-in were very courteous and welcoming. The hotel room was beautiful and modern looking. A+ on the look of the hotel.

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca K, General Manager at Wyndham Santa Monica At The Pier, responded to this review, 4 days ago
Thank you for rating us a five. It is wonderful to hear you found our front of house team hospitable and helpful. We are truly grateful for your business and hope to have another opportunity to delight you in the near future.
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

We checked into this hotel and found our room was smaller than expected and had problems with the air conditioning. Armed the manager went out of his way to get us into a more comfortable room we also needed a late check out having young children and we were flying to Australia late in the evening and he arranged this for us without a problem. I'd like to thank Armed for his excellent customer service and would highly recommend this hotel.

  • Stayed September 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Director of Rooms at Wyndham Santa Monica At The Pier, responded to this review, 1 week ago
Dear Alarsha,
It is such an honor to have served you and your children while you stayed with us. Thank you for your direct feedback in letting me know how we could provide you memorable service. I truly hope to see you back with us the next time you visit Santa Monica and thank you for your five star review.
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1 review
5 of 5 stars Reviewed 1 week ago

We were only in L.A. for a whistlestop 1 night.
We chose the Wyndham for it's central location in Santa Monica and were not disappointed!!
The staff could not have been any more friendly or helpful and the room was outstanding with a great sea view.
If we are ever fortunate enough to visit Santa Monica again this would be our hotel of choice.
Thanks to you all

Adam and Angela Metcalf (England)

Room Tip: Ask for a sea view
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  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Director of Rooms at Wyndham Santa Monica At The Pier, responded to this review, 1 week ago
Dear Adam and Angela Metcalf,
On behalf of the Wyndham Santa Monica thank you for your five star review. I am thrilled you enjoyed your visit to Santa Monica and chose us as your hotel. I hope to see you back with us on your next visit.
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Sydney
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have previously stayed here when it was a Holiday Inn. We were met by Nicole,after a long flight from Sydney we were tired but excited. Nicole did not welcome us, or really help us at all except to say check in was at 4. Leave the bags and go and come back in 4 hours. She repeatedly asked us about our booking leaving us worried something had gone wrong. Upon enquiring if all was ok as we were worried she repeated to come back later. Nicole fave us no map, no advice on where to go. Not a great return for us. After worrying for hours we returned and James welcomed us and confirmed our 6 day booking. We booked a tour through one of the ladies at the desk which was great. Rooms are older and noisy but location is great and a refurb is scheduled for later this year. Great location.

  • Stayed October 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Director of Rooms at Wyndham Santa Monica At The Pier, responded to this review, 1 week ago
Dear Aussiegirlfamily,
Thank you for taking the time and providing this valuable feedback to us. I am very sorry that we failed to deliver on multiple levels when you first arrived. I will share this with our teams to improve for future guests. I was very happy to hear that James was accommodating and able to leave a lasting positive impression on your stay. Thank you and we look forward to having you back with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Santa Monica At The Pier

Address: 120 Colorado Avenue, Santa Monica, CA 90401
Phone Number:
Location: United States > California > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Santa Monica
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Wyndham Santa Monica At The Pier 3.5*
Number of rooms: 132
Official Description (provided by the hotel):
The Wyndham Santa Monica At The Pier hotel boasts a premier location in one of the most charming ocean-side cities in the U.S. With iconic attractions like the Santa Monica Pier and Beach just steps away, as well as easy access to corporate locations like Vidal Sassoon Academy, and Red Bull North America, leisure and business travelers alike will want to make this hotel their first choice for accommodations in Santa Monica.Those who enjoy staying active while on the road can work out any time of day or night in the fitness center, while the heated outdoor pool provides the perfect setting for unwinding and soaking up the warm southern California sunshine. Windows Restaurant serves American favorites for breakfast and dinner. Each of the 132 smoke-free guest rooms has been designed with ultimate comfort and functionality in mind, and feature upgraded extras like ergonomic work stations and free Wi-Fi. Guest room amenities also include a 32-inch flat panel TV, plush pillow-top bedding, in-room safe and room service, while some rooms also boast an ocean view. ... more   less 
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Also Known As:
Holiday Inn Santa Monica Beach At The Pier Hotel Santa Monica
Santa Monica Holiday Inn

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