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“Fantastic!!” 5 of 5 stars
Review of Wyndham Santa Monica At The Pier

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Wyndham Santa Monica At The Pier
3.5 of 5 Hotel   |   120 Colorado Avenue, Santa Monica, CA 90401 (Santa Monica)   |  
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Ranked #25 of 34 Hotels in Santa Monica
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372 reviews from our community

Traveler rating
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    90
    34
    28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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English first
Mesa, Arizona
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 27, 2014

Our rate was $188.00 but with all the taxes etc it was really $215.00. Just be prepared for all the add on costs. Room was very clean and well cared for, it looked close to new. The hotel is very close the Santa Monica pier which is always a fun place.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Director of Rooms at Wyndham Santa Monica At The Pier, responded to this review, March 1, 2014
Dear We-Be-Fit,

Thank you for sharing your experience as we encourage and welcome your feedback. I am so happy that you felt our rooms look new as we work very hard to clean and maintain their condition. We hope that you will come visit us soon on your next trip to Santa Monica.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamstown, Kentucky, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 24, 2014

A colleague of mine and I stayed at the Wyndham last week in Santa Monica. Great hotel. Good view of the ocean, etc. The rooms were great. What made this a FANTASTIC value was the service provided by Perry. He got us in to our rooms in a flash, made sure we had what we needed, and when it was time for dinner gave us a great restaurant recommendation (Del Frisco's). When it turned out that I forgot my receipt (I do have to expense this hotel stay), I called and Perry picked up...got all the details correct and in two minutes I had my receipt in my email.

I can't say enough about the value of Perry in making a good stay, a fantastic stay. Thanks Perry!!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Director of Rooms at Wyndham Santa Monica At The Pier, responded to this review, February 26, 2014
Dear JeffSkott,

On behalf of everyone at the Wyndham Santa Monica I would like to thank you for your five star review and sharing your experience with us. We are so happy that you enjoyed your stay and that Perry our Assistant Front Office Manager, delivered on our promise. I will be sure to share your feedback with Perry as he works very hard to make sure he exceeds our customer's expectations. We hope to see you soon on your next visit to Santa Monica.
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Yardley, Pennsylvania
Top Contributor
67 reviews 67 reviews
12 hotel reviews
Reviews in 33 cities Reviews in 33 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed February 23, 2014

My wife and I just left there yesterday after staying for a week. Awesome location and great staff. If you don't have a Wyndham card, you will pay $36/day for parking. The desk clerk signed us up as we checked in which reduced the parking rate to $20/day. We booked a room with a king bed but were given a handicapped room with a bed so small that you couldn't change your mind in it. I complained to the manager and were given the correct room the next day. Bottled water in the room. Beware that the Fuji Water is $5/bottle and the "standard" bottled water in the room is free. The desk clerk said that they only place the "standard" bottled water in the room upon check-in and it is not replaced, however, if you ask at the desk, they will give you more. There is a charge for the coffee in the lobby. How petty is that? Don't even go the their restaurant or bar in less you want to be ripped off. One good thing is security. In order to access the upper floors, you need to swipe your room card in the elevator that is if your card works in the elevator. They seem to do what they need to in order to keep the place running but that's it. Would we stay there again, well maybe because of the location. If you do stay there, the selection of restaurants in walking distance is amazing. The pool, not bad but save your towel and walk to the beach about a block away. The view of Malibu is much better their. By the way, morning coffee? Take a walk to the pier for good coffee and muffins around 9 am and grab a bench at the end of the pier and just chill out. The best way to start your day.

Room Tip: Grab a room on the back side of the building because it has a side view of the ocean.
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Director of Rooms at Wyndham Santa Monica At The Pier, responded to this review, February 24, 2014
Dear Hairydiver,
Thank you for letting us know about your experience as we will share your feedback with our team. I am sorry to hear you did not get the room you requested until the second night. Our team will work hard to improve our services for future guests based on your feedback. We hope that the next time you visit us your stay will be more enjoyable.
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Kirkland, Canada
Top Contributor
51 reviews 51 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 10, 2014

I thought the service was good, but when you added in the price of parking (and I parked myself) the price ended up relatively expensive for what we got; especially for January.

The room was clean, quiet, and typical of the $130 price range most other places. The lobby, elevators hallways etc., are dated and in need of update.

I am not sure we would stay here again.

G

Room Tip: I was on the street side and found the room quiet. The back side of the hotel overlooks the start of...
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  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca K, General Manager at Wyndham Santa Monica At The Pier, responded to this review, February 16, 2014
Thank you for taking the time to write a review. It is disappointing to hear that you are not sure if you would stay with us again. Our team is working hard to continuously improve our service and amenities. We hope to have a future opportunity to earn your loyalty.
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Brisbane, Australia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 6, 2014

Our stay at this hotel was average, for the price of the stay I expected a lot more than average. The position is perfect, nice and close to the pier and lots of places to eat and drink. The staff however were probably the least helpful and unfriendliest people I had met on our entire trip to the USA. The gentleman that checked us in Perry, was very nice, but we didn't come across him after the first night of our check in. The "restaurant"was a little like Fawlty Towers and being served buy Manuel. The waiter gave us our menus took our order for drinks and when he came back, he didn't ask if we were ready to order, he simply said Äre you ready? Hilarious. Overall it was an OK experience but not worth the money we paid.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed S, Director of Rooms at Wyndham Santa Monica At The Pier, responded to this review, February 10, 2014
Dear Karen T,
Thank you for your review as your feedback is greatly appreciated. I will share your kind words with Perry, our Assistant Front Office Manager as I know he will appreciate your acknowledgements. I am sorry to hear your experience in our restaurant was not a pleasant one and I will address this with our teams to better serve our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hayfield
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2014

I love this hotel never have any problems .i try to visit it every year.everyone is nice, excellent location and lots of fun.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca K, General Manager at Wyndham Santa Monica At The Pier, responded to this review, February 7, 2014
Thank you for taking time to write a review of our Hotel. We are pleased that you enjoyed your stay and hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Santa Monica At The Pier

Address: 120 Colorado Avenue, Santa Monica, CA 90401
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Wyndham Santa Monica At The Pier 3.5*
Number of rooms: 132
Official Description (provided by the hotel):
The Wyndham Santa Monica At The Pier hotel boasts a premier location in one of the most charming ocean-side cities in the U.S. With iconic attractions like the Santa Monica Pier and Beach just steps away, as well as easy access to corporate locations like Vidal Sassoon Academy, and Red Bull North America, leisure and business travelers alike will want to make this hotel their first choice for accommodations in Santa Monica.Those who enjoy staying active while on the road can work out any time of day or night in the fitness center, while the heated outdoor pool provides the perfect setting for unwinding and soaking up the warm southern California sunshine. Windows Restaurant serves American favorites for breakfast and dinner. Each of the 132 smoke-free guest rooms has been designed with ultimate comfort and functionality in mind, and feature upgraded extras like ergonomic work stations and free Wi-Fi. Guest room amenities also include a 32-inch flat panel TV, plush pillow-top bedding, in-room safe and room service, while some rooms also boast an ocean view. ... more   less 
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Also Known As:
Holiday Inn Santa Monica Beach At The Pier Hotel Santa Monica
Santa Monica Holiday Inn

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