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“Saved our vacation” 5 of 5 stars
Review of DoubleTree Suites by Hilton Santa Monica

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DoubleTree Suites by Hilton Santa Monica
3.5 of 5 Hotel   |   1707 Fourth Street, Santa Monica, CA 90401-3310 (Santa Monica)   |  
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Staycation Package
Ranked #9 of 34 Hotels in Santa Monica
Certificate of Excellence 2014
Lafayette Hill, United States
1 review
“Saved our vacation”
5 of 5 stars Reviewed April 13, 2014

The hotel was a great experience from the moment we walked in and received fresh cookies until check out when the taxi appeared within 5 minutes of our request. Clean rooms, lots of amenities. Great Location!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BDuskin, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, April 16, 2014
Nancy;

Glad you and your family enjoyed the hotel and Santa Monica. Hopefully you shared some great memories with your family and will come back!

Best regards,

Brian Duskin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,480 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
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English first
Calgary, Canada
1 review
5 of 5 stars Reviewed April 12, 2014

My two daughters and I stayed at this hotel for the second time in 2 months my oldest daughters wedding dress fittings. The location is perfect for our needs, the room was a great size and the staff was so personal, the gentleman at the front desk recognized us from last time. We will be back!

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BDuskin, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, April 16, 2014
Donna;

Thanks for the kind words. Glad that you and your daughters had a nice visit! Trips like this one with your kids are so important and create nice memories.

Looking forward to your return!

Brian Duskin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashford, United Kingdom
Top Contributor
74 reviews 74 reviews
15 hotel reviews
Reviews in 41 cities Reviews in 41 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed April 11, 2014

We stayed for two nights, we found the hotel lovely. Our suite was spacious clean and very well equipped. We didn't use any of the facilities in the hotel as we were here to visit the sites. We were a very short walk from the beach and pier. Our only criticism would be the price of the valet parking $28 per night seemed very steep.

Room Tip: We faced out towards the back and there is a freeway close by which was quite busy during rush hour...
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BDuskin, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, April 16, 2014
Thanks for the kind words regarding your stay! Yes, parking in Sta Monica can be a bit steep. A good tip often shared on this site is to use the public parking across the street. It's a City lot and at $5 a day can be worth the small inconvenience vs. using valet.

Again, thanks for the great review!

Brian Duskin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago, Chile
Top Contributor
101 reviews 101 reviews
25 hotel reviews
Reviews in 34 cities Reviews in 34 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed April 10, 2014

A large group of our family stayed here in March. The rooms were impeccable and the service was excellent. A crib was needed for an infant and was brought promptly to the room. The location is perfect for visiting the Santa Monica pier and, the shopping mall and many restaurants are nearby and it is an easy walk to the Third Street Promenade. I would stay here again when I return to Santa Monica and have already recommended it to friends.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BDuskin, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, April 16, 2014
Laura;

The staff enjoyed meeting your family! Glad that they all enjoyed their trip and stay at this hotel. Hopefully, you will all come back soon.

Best regards,

Brian Duskin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Big Bear, United States
1 review
4 of 5 stars Reviewed April 6, 2014

Management needs to make personnel aware of noticing issues and taking care of them or reporting them. There were room service plates in the hallway for all 4 days we were there! Restaurant food is VERY good. One waiter (we had same for 2 nights) was not very attentive or friendly, last night gal was GREAT! Mandatory valet parking is $28 per night! VERY pricey! Great location, short walk to Santa Monica pier and 3rd Street Promenade.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BDuskin, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, April 16, 2014
Joseph;

Glad you enjoyed your stay. Sorry to hear about the slow internet. I called our system manager and am having them look into it. Typically we run 2 to 2.5 Mbps which is good for most uses unless you need streaming video. Hopefully, we'll find what caused the slow down and address it today.

Thanks again for your review!

Brian Duskin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, United States
1 review
5 of 5 stars Reviewed April 4, 2014

This Doubletree is one of the nicest hotels I have stayed at. The staff is always helpful, friendly, and courteous. The first time I stayed here, the only bad experience I had was with the wifi. It was slower than dialup. I travel to this location for business; so this is one of the most important services for me. This time, it was fast enough for movie-streaming. I now have no complaints whatsoever about this hotel and would recommend it to anybody.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BDuskin, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, April 16, 2014
Thanks for the nice rating! I accidentally responded to your comment on the internet on an earlier response. Basically, it states we are having our service company address it today and thansk for the heads up!

Thanks again for a great review and your input on the internet!

Brian Duskin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 3, 2014

We had a room with 2 queens and a pull out sofa. Plenty of room for all of us. We were on the 3rd floor. Not much noise and near the workout room. We parked across the street for $5/night. A bit inconvenient, but better than $28 valet. There was an earthquake while we were there and the negative was that the garage elevators were stuck at the ground floor. Not a problem walking up steps, but had to have my daughter stay with the luggage while I walked up stairs, paid for parking and drove around...

Not sure what the demonstrations were about...but we had them at 7am for 2 of our 3 days. Didn't hear them in the room, only when in the hallways and the lobby.

Hotel staff were friendly. Always had cookies for the kids. There is a coffee maker in the room, or they sell Starbucks on site. We didn't eat in the hotel.

Room Tip: Ask for a high room in case of demonstrators if you are a light sleeper.
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BDuskin, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, April 16, 2014
Earthquakes seem like a common occurance now in LA. Glad it did not interfere with you having a great stay with us. I like the third floor rooms as well as they are closer to the pool and work out rooms.

Thanks again for your recommendation and business!

Brian Duskin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Santa Monica

Address: 1707 Fourth Street, Santa Monica, CA 90401-3310
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Santa Monica
#6 Romantic Hotel in Santa Monica
#8 Business Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Santa Monica 3.5*
Number of rooms: 253
Reservation Options:
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Also Known As:
Doubletree Suites By Hilton Santa Monica Hotel Santa Monica
Doubletree Hotel Santa Monica
Doubletree Santa Monica

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