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“Honeymoon May 2013” 5 of 5 stars
Review of DoubleTree Suites by Hilton Santa Monica

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DoubleTree Suites by Hilton Santa Monica
3.5 of 5 Hotel   |   1707 Fourth Street, Santa Monica, CA 90401-3310 (Santa Monica)   |  
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Ranked #10 of 34 Hotels in Santa Monica
Certificate of Excellence
Bury, England, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
“Honeymoon May 2013”
5 of 5 stars Reviewed September 13, 2013

This was a good hotel, we got champagne when we arrived and nothing was too much trouble. We hired a car and the staff would put it away for us. I loved everything about Santa Monica, but bear in mind you leave 2 dollars each day for the hotel maid. Tipping is normal in America.
Really recommend this hotel, lovely beds and comfy rooms. Bathrooms big.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, September 16, 2013
Congratulations again on your recent betrothal; hopefully, you will keep us in mind for many of your future anniversaries.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,500 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Painesville, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 13, 2013

Everything about this hotel is nice. The elevators and lobby area are stunning. The pool is very nice. The staff are attentive and friendly. Starbucks on hand--nice touch. Unfortunately, the daily rate is high.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, September 17, 2013
We are delighted that our property met with your approval and that you found our staff to be very positive. Thank you for taking the time to write us about your experiences here at the hotel.
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Washington, District of Columbia
Senior Contributor
49 reviews 49 reviews
38 hotel reviews
Reviews in 37 cities Reviews in 37 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 12, 2013 via mobile

So I should probably start off by saying that Doubletrees, as a chain, have been disappointing me more-and-more based on recent experiences. That being said, this one is fantastic. The staff are all great. The property itself looks like a repurposed Embassy Suites and I had a partial ocean view that mostly faced the neighboring high school. The gym was fantastic and featured all high quality equipment. Surprisingly, as a HH gold, they still offer a complimentary hot buffet breakfast regardless of your membership preferences. Just shows how far they go to make their customers happy. Not one complaint...

Stayed September 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, September 16, 2013
Very encouraged to read that we redeeemed your faith in Doubletree and that you did not have one complaint. We appreciate you taking the time to write such a promising review -- thank you very much.
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Tucson, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2013

This hotel was all around awesome. The valet service was quick and efficient. The food and room service was good and fast. The hotel is located near many attractions in Santa Monica too. Booking and checking out was a breeze!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, September 16, 2013
Noticed you are from Tucson (the old pueblo), glad that we could provide you some relief from the heat. Alwalys reaffirming to read that you found the "hotel was all around awesome". Thank you for your business.
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 9, 2013 via mobile

Stayed here for 10 days in August , booked a double queen bed suite , we were given one of the corner rooms , so the living room section was quite small , although we did have a small balcony ! Firstly , can't believe people don't do a bit of research , re the parking !! Hotel charges $32 a night for parking , there are 2 car parks over the road which charge $5 and $ 10 per day !!!! We used the public car park for the court ( not the multistorey) they charge maximum $5 per 24 hrs , up to 3 days, you can park right up in the corner nearest the hotel , probably quicker to get your car than to wait for the fellas to fetch your car from the valet parking !!
The staff at the hotel are great , sorted out some issues I had printing park tickets I bought online in the computer room . We had the breakfast included , couldn't fault it , I'd limit using the bar to a swift pint before going out as its expensive compared to bars in the nearby downtown area . Didn't order any food as its very expensive , although most hotels are !!!
Couple of tips if your stopping here with kids , the pool is nice , but there are only around 10 sunbed s !! We planned on having a 'pool' day between visiting the theme parks and stuff , but you need to go into full 'German' mode to get some sunbeds!!! We gave up on most days and headed for the beach !! Here is another tip, we visited Venice, Malibu and obviously santa Monica beaches , none of these have the usual sunbed hire your used to in Europe and elsewhere , and more importantly no sun shade hire !! Be prepared to sit on beach towels ( bring your own , we had to pay $80 for 4 !! Supply & demand!!) and if you've got young kids , budget to buy some sun shades from Walmart !!( be aware , they're not as plentiful as in Florida!!).Overall , the hotel is fine ,and santa Monica is a great place to stay and visit the attractions in LA.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, September 16, 2013
We appreciate your comment that "the staff at the hotel are great"; we consider them our hidden amenity. Of important note, we do not charge for WiFi -- it is complimentary throughout the property. We look forward to your return visit to Santa Monica.
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Broken Arrow, Oklahoma
Top Contributor
140 reviews 140 reviews
19 hotel reviews
Reviews in 40 cities Reviews in 40 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed September 8, 2013

We reserved a king suite months in advance but when we arrived we were given a double suite, which we had to discover by going to the room. We called the front desk and they said the only king bed they had was a regular room. They didn't seem to care that we had reserved a king suite. "Sorry," was all we got. In addition, I wanted to redeem my honors points here but were told we couldn't do that. Two strikes. My husband wanted the king bed so we settled for a regular room. They were going to charge us the same price as the suite until I objected. Then they only knocked off twenty dollars. I was told when making the reservation that parking would cost $28. When we arrived, we were charged $32. The king room was the tiniest room I've ever seen. It was only big enough for the bed. It was so small that the tiny bathroom (with a tiny shower -- not even a tub) had to have a pocket door since a regular door would've hit the bed when you tried to open it. For $224 a night, it was a ridiculously tiny room. The bed was quite hard and uncomfortable on top of it all. I selected Double Tree so we would be sure to have a good bed, but that was a mistake.
The front desk was nice, but no one seemed to care that we were unhappy. The next morning my husband again spoke to the desk and the manager comped us a breakfast for their mistake.
We appreciated the manager's kindness but overall our experience here was dismal. We would not recommend this hotel.

Room Tip: Don't get a regular king room unless you like tight spaces.
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  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, September 10, 2013
Thanking you for taking the time to let us know about your most recent experiences at the hotel. Most unfortunate that you did not receive the room type that you booked; again, our apologies. Generally, some unforeseen occurrence happened that prevented us from placing you into the property room type as we take great pride in meeting our guest’s expectations. Also, thank you for recognizing the several efforts attempted by the staff to make it right.
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Marlboro,nj,usa
Top Contributor
80 reviews 80 reviews
11 hotel reviews
Reviews in 37 cities Reviews in 37 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 7, 2013

The place is ideally located couple of blocks from the Santa Monica Pier and mall. The hotel looks completed refurbished and nicely upgraded. Parking is expensive (32$ for valet). Swimming pool is located on the third floor and open till 10PM in the night. Gym is open 24x7. Breakfast buffet has a good variety and quality is quite good. Staff is quite friendly and helpful. The rooms are clean and quite spacious. Bathrooms look newly done. Rooms are not quite in the morning and you could get woken up by the traffic.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, September 16, 2013
It appears that you experienced everything our property has to offer; thank you for taking the time to write your review and for also recognizing our satff as being " quite friendly and helpful".
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Santa Monica

Address: 1707 Fourth Street, Santa Monica, CA 90401-3310
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Santa Monica
#7 Business Hotel in Santa Monica
#8 Family Hotel in Santa Monica
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Santa Monica 3.5*
Number of rooms: 253
Reservation Options:
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Also Known As:
Doubletree Suites By Hilton Santa Monica Hotel Santa Monica
Doubletree Hotel Santa Monica
Doubletree Santa Monica

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