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“Nice hotel but !” 4 of 5 stars
Review of DoubleTree Suites by Hilton Santa Monica

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DoubleTree Suites by Hilton Santa Monica
3.5 of 5 Hotel   |   1707 Fourth Street, Santa Monica, CA 90401-3310   |  
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Double Honors Points
Ranked #7 of 34 Hotels in Santa Monica
New Zealand
Top Contributor
80 reviews 80 reviews
24 hotel reviews
Reviews in 42 cities Reviews in 42 cities
60 helpful votes 60 helpful votes
“Nice hotel but !”
4 of 5 stars Reviewed May 20, 2013

But! I booked (and paid more for) a partial ocean view about 6 weeks earlier. We were put into a city view room without any comment being made, When I questioned it, we were told there were no more partial ocean views available. We were moved to another room which had more light and a peek of the ocean. Systems failure somewhere as they sold the room twice.
Breakfast buffet was included. It was standard fare done reasonably well but after 5 days it became old as no changes occurred.
Someone (probably one of the staff) made a phone call from our room while we were out and it was charged to our bill, but deducted without fuss when I queried it.
Parking was $32 per day, when there was a public car park across the road for $5 per day

One of my concerns with the original room we were given was that the lack of light. The bedroom had an outside window but the sitting room, where kids would be, had a curtained window onto the hotel atrium which made the room very dark. It may not be important if you are only there at night but we were there during the day at times.

Overall the hotel was fine, clean, staff were friendly and generally helpful. There was some street noise but worse for us was the rattle in the airconditiong that continued even after you turned it off. The suite works well for small families, with a king bed in the bedroom and a sofa bed in the seating area. There was a fridge, microwave and sink for convenience. The bathroom connected to both rooms.The hotel is located a bit away from the main area but its a 10 minute walk to many nice shops and restaurants (Jiraffe 0.5mile and Chinois on Main 1mile recommended, both a flat walk.) The beach is about 10 mintues walk. The freeway entrance is very handy.

Stayed April 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, May 28, 2013
Thank you for your very constructive comments and observations; we review and use all of them as an opportunity to improve upon and expand our product offerings.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,349 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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English first
Melbourne, Australia
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 19, 2013

Recommended for location as a short walk to the beach and shopping
buffet breakfast is the usual high quality standard of most hotels
Very clean rooms and amenities
Staff were helpful and very pleasant to deal with

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, May 28, 2013
Thank you for your recommendation; please visit us again in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
56 reviews 56 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed May 14, 2013

Nice hotel good spacious rooms breakfast was good as it was included. My only regret is that it was a bit of a walk to the shopping area and even further to the pier and ocean. The water pressure in the shower was good

Room Tip: We had a high floor overlooking a baseball field and a freeway with the door closed we couldn't...
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, May 28, 2013
Thank you letting us know about the water pressure, our Engineering Team has addressed it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Top Contributor
153 reviews 153 reviews
54 hotel reviews
Reviews in 50 cities Reviews in 50 cities
235 helpful votes 235 helpful votes
3 of 5 stars Reviewed May 14, 2013

This is a clean very well run hotel and the staff cannot be faulted in any way whatsoever as they go out of their way to make your stay comfortable. Unfortunately, we arrived after an 11hr flight only to be taken to an upgraded room (as my husband is a diamond member) that smelt of smoke - the smell was so bad that the porter was almost knocked back. In the end we had to settle for an average room but at least it didn't smell, I must say I couldn't. see the difference in rooms purely location as we had traffic noise in the second room as it was next to the road. The bed was quite comfortable.
There is a Starbucks which makes a decent Frapuccino, latte and hot chocolate. The restaurant is okay for a small bite to eat although their breakfasts are quite good.
The ambience of the hotel was good and people were enjoying there stay there as far as we could see. Once again, the hotel has very good staff and we only encountered staff that went about of their way to help us which is a great credit to the Doubletree Santa Monica.
If we returned, we may stay again for a few nights in a NON SMOKING deluxe room. This was in no way the fault of the reception or porter staff as they were very annoyed people had been smoking to that extent in a non smoking hotel but unfortunately because of being taken to such a smoke filled room I have only awarded 3 stars.

Room Tip: Ask for a room with as little traffic noise as possible, not next to freeway
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, May 28, 2013
All of our rooms are non-smoking; it appears, most unfortunately, that our housekeeping team was not able to overcome the infraction – please accept our apologies.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orangeville, Ontario
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 13, 2013

We stayed here one night while touring around Los Angeles. The hotel is very well appointed and the room was spacious, clean and comfortable. Very quiet. We parked in the lot across the street to save ourselves from paying the high parking fee. The hotel is a little off of the beaten path but we walked down to the pier and along the beach strip and back. I wouldn't want to do the walk late at night. We could see the beach from our room ... if you looked very carefully through the parking garage across the street. Breakfast in the morning was very good with a great selection. Very busy!

Room Tip: Park in lot across the street to save Valet parking fees.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, May 28, 2013
Thank you for using our property as a base for your tour of Los Angeles.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, NSW, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 13, 2013

My 15 year old daughter and I stayed at the hotel recently for 3 nights. We were very pleased will all aspects of the stay. It was within close walking distance to great shopping, eateries and the pier. Walking around the area at night, we felt safe. We had breakfast included in our tariff and can highly recommend this as great value.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, May 28, 2013
Sounds like our "Bed & Breakfast" was the ideal plan for you and your daughter's stay -- we have a lot of compliments on this package and would like to thank you for your endorsement of it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
J
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 12, 2013

My husband and I stayed for a week in May. The suites were great and the bed extremely comfortable. The little kitchenette area had a fridge, microwave, sink and coffee maker. It was within easy walking distance of 3rd st Promenade and tne pier, but the restaurants on Main St were a little further away. We only ate in the hotel restaurant once. When we did, we found the portions huge and I found that once I had eaten my appetiser, I barely had room for my main course. We ordered breakfast a couple of times using room service and while it was excellent, it usually worked out better value for us to walk to the creperie on the corner of 3rd St Promenade.
The pool area is quite small but was never overcrowded when we used it.
The hotel has a laundry service but also a coin operated launderette. I found this handy and got a load of washing done in an hour which is useful if you don't want to pack too much.
They also have a business centre with computers and printer etc which we didn't use but might come in useful for some.
Staff were friendly and helpful at all times.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, May 28, 2013
From the pool to the business center, it appears that you touched all points of our property -- glad that we could accommodate all of your needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Santa Monica

Address: 1707 Fourth Street, Santa Monica, CA 90401-3310
Phone Number:
Location: United States > California > Santa Monica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Santa Monica
#5 Romantic Hotel in Santa Monica
#7 Business Hotel in Santa Monica
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Santa Monica 3.5*
Number of rooms: 253
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Also Known As:
Doubletree Suites By Hilton Santa Monica Hotel Santa Monica
Doubletree Hotel Santa Monica
Doubletree Santa Monica

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