I booked a room at the hotel web site for a business trip to the Los Angeles area. My company was exhibiting at a book fair. I e-mailed the manager and asked if I could ship some boxes ahead of my arrival.
He e-mailed back and said sure, no problem, put your name and confirmation number on the boxes. When I arrived, however, the manager denied any knowledge of this and slapped a $100 "storage fee"
onto my bill. He continued to lie by saying that his partner had previously talked to me on the phone to tell me there would be a storage fee. Since I had spoken to no one at the hotel and had only communicated in e-mail prior to my arrival, this was a total fabrication. He suddenly reduced the fee to $50 and held my property hostage, until I agreed to pay it. But when I went to sign the credit
card authorization, the $100 fee was still in place. He said don't worry, this is just a "pre-authorization" and the correct bill would be computed when I checked out. Having already just learned firsthand
that he couldn't be trusted, I wouldn't sign it, and he grudgingly made out a new slip. When my credit card bill arrives, however, I'll still have to block the transaction and have it reduced by $50. Luckily I have the reservation and all the e-mail correspondence so I'll be able to prove I was overcharged. With regard to the hotel itself, the rest of my stay thankfully proved uneventful. The room was OK and clean. There was quite a bit of noise with people in the hallway and children thumping around in the room next door, but they settled down at night and I slept well. As other reviews have noted, the breakfast is a joke...a coffee urn and some gooey pastries on a plate. There is an indoor parking garage underground, but the spaces and roadways are much too small, and I ended up parking on the street after the first day.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
People with disabilities
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
I selected this hotel as a top choice for:
Business meeting / Event