I love my boutique hotels and this hotel is absolutely right up my valley. It is achingly stylish and beautiful... the room was gorgeous, modern and overlooks the ocean... simply wonderful... The penthouse restaurant/bar is absolutely stunning... u get to see views of LA from there.. the decor was jawdropping perfect for me :)
Having said that, the attitude of staff (especially at reception) leaves much to be desired.. would it kill to throw a smile or two when dealing with customers? Surely that is the basic thing one should be prepared to do when dealing on front desk.....
The concierge however(a sweet Brit lady) was absolutely wonderful.. the other staff could learn a thing or two re the level of service from her... Anyway, just a constructive criticism ... I agree with the other reviewers.. this hotel has much style but to reach another level it needs to have substance... and by that it simply needs to start some form of customer service training for all its front desk staff. Just a little tip from a seasoned traveller....







