The first time we went to The Huntley (and reviewed it) we truly enjoyed the hotel. We mostly appreciated the location and service.
This time, we had a one night stop on our way back (long drive) and badly wanted to return there for a good rest before hitting the road again.
At check in, we've mentioned to the blonde lady checking us that we were returning there.
She couldn't care less. Actually, she didn't seem to care much about anything as long as it was related to her job.
First impression : Bad.
When we arrived to the room, the keys didn't work.
I went back to the front desk and asked for some new keys. No apologize or anything.
They gave me some new keys. I went back to the room. It worked.
Our city view room had an extraordinary view over a ... parking lot. And, oh surprise, 2 queens beds while we reserved a king size bed.
I called the rather courteous front desk (just kidding) and asked for King size bed room.
And then (no kidding) they told me : "we're very busy, we can arrange you that but you're gonna lose the view".
What did they expect me to say ? "Oh sure, I can sleep away from wife, as long as I can have the parking lot view".
Ofcourse, i asked for a king size room. I was then asked to wait in my room till someone comes up with the new key.
5 mins later we had the key and where sent two floors below to the second floor.
Yes. It had a king size bed. Infact, it was all oversized since it was a handicapped room with those lovely plastic curtains in the bathroom, and global low end "hospital feel".
Best of all, the insanely disturbing pizza/burger smell in the room. It was so unbearable that we opened the window and left the room.
I could tell you many more thing about their crowded penthouse bar with less than average but still pricy cocktails, people sitting the chairs but not drinking or doing anything (yes, makes the place look "busy" and "trendy"). Very disgracious barman by the way.
We left and walked toward the very close 3rd street just to find out that the entire area is now packed with tons of homeless people.
I don't blame people for being homeless. It is just that we can hardly have good time when surrounded by desperate people.
So far, we decided to avoid the place. Sometimes, if you're lucky you may have a good time at a given hotel/resort.
But the real difference with quality hotel/resort and those trying to look like is that you may return anytime : the real pros won't disappoint you.
By the way, when we checked out, the same person was there, at the front desk. No asking how good our stay was or if the new room was ok.
I gave my parking ticket to to the valet, willing to move away from that burger smelling place.
3 minutes later, I went back to the valet. He greets me again like he hasn't seen me before (He simply forgot he had a car to bring me back).
To the very last minute, the guys messed up everything.
Last impression : Bad
Try the Huntley if you get a bargain *and* feel lucky.
City view might mean : parking lot view.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 15, 2013
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Thank you for your feedback. We are so sorry to hear that we did not meet your expectations. We are sharing your comments with the Management and Front Office Staff. We hope you will give us another opportunity and consider the Huntley Santa Monica Beach again the next time you are visiting Santa Monica.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.