I have to admit that after reading other reviews of this hotel, I was more than a little bit concerned about our choice to stay here but with a family of 5 and a few weeks of travelling ahead of us, we needed to stay in a place that suited our budget and it is hard to find a reasonably-priced hotel in Santa Monica, in a good location. The good news is that we were really surprised and very happy. Let me outline our stay in point form:
LOCATION: To start with, you would be hard pressed to find a better location in Santa Monica. It literally is across from the beach and the world famous pier and just a quick walk to the 3rd street promenade and shops and whilst our room did not have an ocean view, this was not a concern as when we travel, we do not hang around in our room, preferring to see the sights of our chosen travel destination.
They are also close to bus stops and really easy to get to/from.
SERVICE: The staff, in particular Joy, could not have been more helpful. We arrived very early after a horrible flight and she made sure that we had an early check-in and were accommodated ASAP. Joy also went out of her way to help us with other travel arrangements that we needed, ensuring that everything ran smoothly and organised some great discounts for us.
ACCOMMODATION: We had a double queen room on the second floor and I have to say that the beds were really, really comfortable and the room was clean and a decent size. Everything worked.
The only issue we had was on our last night when we had a very noisy person above us who was thumping around. Please note that noise issues also happened to us at a Sheraton hotel as well, so it is not a real reflection on this particular hotel but thought that I should mention it to provide a complete and fair review. After mentioning it to Joy the following day, she said that all we needed to do was to call reception should it happen again and they would sort it out. I was happy with that response.
All in all, after considering other options, this place provided great value for money with fabulous service in one of the best locations in Santa Monica. Thankyou Joy for making our stay seamless and happy. We have fond memories of our stay in Santa Monica.
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- Also Known As:
- Ocean View Santa Monica
- Ocean View Hotel Santa Monica
- Hotel Ocean View
- Best Western Ocean View Hotel