I have been on the road traveling for a couple of weeks and was looking forward to my stay at the Viceroy. I usually stay at Casa del Mar or Shutters but have heard some good reviews about the Viceroy. This is definetly a bar/club that happens to have rooms attached to it! The issues began at the door, when the front door was so busy I had a hard time going in. The service throughout the hotel is lackluster, the front desk agents were too preocuppied with servicing bar patrons, calls to the front desk went unanswered, the list goes on and on. Needless to say I left and checked into Shutters.

I stayed at the Viceroy for five days while on business. I was disappointed. One night I couldnt get in my room because the "doorman"/"bouncer" wouldnt let me past the throngs of bar goers to get in. The rooms are okay, the location is across the street from the more desireable hotels Shutters and Casa Del Mar. Noise is an issue.

What disappointed me most was the lack of detail--from endless rings before the operator picked up the phone to "too hip" front desk people more interested in the scene than in four or five star service.

If youre going to spend $300-$400 a night in Santa Monica, go across the street, get a better view, better service and better food without the attitude.

We stayed at the Viceroy for one night and got an excellent impression. It is located close to but not on the beach which is probably why it is a little cheaper than other good hotels in the area. The service was perfect, the rooms are decorated stylishly and the pool scene was very cool. good value.

this hotel is in a fab location, its so stylish, and the food was excellent. unfortunately i had to get the hotel doctor (nothing to do with hotel food ..) and this was done very quickly, the staff were also great.