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“One of the best ocean views and fabulous interior design.” 5 of 5 stars
Review of Viceroy Santa Monica

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Viceroy Santa Monica
4.0 of 5 Hotel   |   1819 Ocean Avenue, Santa Monica, CA 90401   |  
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Hotel amenities
Special Offer
Free Breakfast Credit
Ranked #2 of 34 hotels in Santa Monica
GreenLeadersBronze level
Reading
Senior Contributor
43 reviews 43 reviews
32 hotel reviews
Reviews in 18 cities Reviews in 18 cities
69 helpful votes 69 helpful votes
“One of the best ocean views and fabulous interior design.”
5 of 5 stars Reviewed December 8, 2012

Stayed again at Viceroy following previously staying for the last night of my honeymoon a few years ago. I don't think I could stay here without guaranteeing an ocean view room. You cannot beat watching the sunset over the pacific with a cocktail from your room at Viceroy. The rooms at Viceroy are very comfortable and have such a brilliant, quirky, individual style with it's colour pallette of grey and green. I think they describe it as "colonial". Among the best rooms I've ever stayed design-wise. Bathrooms are marble and huge. Dining at Whist is a great experience with its oversived white leather upright chairs at table around the pool outside. The food was OK this time, but previously it was excellent. Its great to have breakfast here too. The bar was very busy, I think the hotel perhaps had a conference, as it was full of irritating corporate types. Cocktails are excellent. Service throughout the hotel is very good. Very friendly reception. At my last stay they were happy to let us use a room in the evening to freshen up before our flight, after checking out of the hotel at midday. It does take a while to get used to valet parking, especially when used to parking yourself and not having lots of staff rush up to your car, but this is LA and thats what happens here! Shame it also costs!! The hotel is just across the road from Santa Monica beach, a short 5-10 minute walk to the pier and 10-15 minutes to Santa Monica itself. Abbott Kinney Boulevard in Venice is a 10 min taxi ride away. Or walk up the beach to Venice and via the canals! Go! I can't wait for my next stay!!

Room Tip: Ocean View!
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  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, Manager at Viceroy Santa Monica, responded to this review, December 13, 2012
Thank you so much for the kind words! You covered it all. We hope that we can welcome you back once again in the not too distant future!

Happy Holidays!
Troy Pade
Hotel Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
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New Jersey
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 7, 2012

Last year we stayed at the Casa Del Mar across the street (great property!) and this year I wanted something different so we stayed at the Viceroy. While the exterior looks dated, the interior is a designer's dream with its funky black and white decor. It's only too bad it rained the entire time we were here.

We arrived at 11:30 a.m. on a weekday morning and the front desk did whatever they could to be able to check us in -- including upgrading us to a suite which was very unexpected. The room had a nice water view and was well appointed. They even gave us free Internet with the suite.

We had breakfast in the restaurant each morning and it was wonderful with a very nice staff. They had a great choice of breakfast items including even quinoa and poached eggs with spinach and squash that was amazing!

My only complaint is that on the Saturday we stayed, we left our room at 8:30 a.m. and returned at about 4 p.m. only to find the room had not been serviced. When we called down we were told that we should not have left our "Privacy Please" sign on the door (which we didn't but everyone we talked to automatically assumed we did which was very annoying) and then we were given an excuse that the hotel was sold out the night before so they were backed up which is not a good excuse to give -- I work in the hotel industry and you don't tell people that. We had then wanted to relax a bit and shower before going to dinner so we asked them to please make up the room between 6 and 9 which they did, but I don't think we should have had to ask twice for them to do that (after I called down I also stopped at the front desk to make sure they would do it while we were out to dinner as I didn't want to have to be complaining again and asking for my room to be made up at 10 at night -- particularly since a wedding was taking place and there were people everywhere).

Due to the wedding, it got pretty noisy at 2 a.m. in the hallways with drunken celebrants, but that was really the only negative. Unfortunately when you are in a hotel on a Saturday night, weddings are pretty commonplace and is where the hotel makes their money.

The valet parking guys were great. You called down and your car was waiting before you got down in the elevator. Since it was raining we couldn't enjoy the pool or the outside seating, but it looked really nice. Would highly recommend the hotel -- but the area surrounding it in Santa Monica is a little dicey if you go walking after dark. Take your car.

Only other complaint was that the a/c unit in the room went on and off literally every 2 minutes so it kept waking me up all night long. Not sure why it didn't keep the room cooler longer than that as I had never seen anything like that.

Room Tip: Go oceanview!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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laboy70, Manager at Viceroy Santa Monica, responded to this review, December 13, 2012
Thank you for your feedback. We are thrilled you gave us a try. I am sorry to hear about the AC issue and the dealyed housekeeping. I will certainly remind the team about how to deliver a message better. We do always appreciate when guests let us know of a preferred time to clean the room so we can make sure it is done before your return.

Please reach out on your next trip to Santa Monica so I may personally oversee your reservations.

Warm Regards,
Troy Pade
Hotel Manager
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Vancouver, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 6, 2012

Took advantage of a referral and stayed here rather than my usual! Super fantastic everything. Location! Service! Accommodation! Definitely recommend staying here and I will be back soon. The staff were so amazing! Glass of bubbly waiting with chocolates at reception for my arrival, need I say more???????

Room Tip: Ocean view over the 4th floor please!
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, Manager at Viceroy Santa Monica, responded to this review, December 13, 2012
Thank you and please thank your friend for send you our way! We live off of word of mouth!
Have a great Holiday Season!
Regards,
Troy Pade
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed December 3, 2012

The Viceroy is everything you hope it will be: classy and sophisticated, but still friendly. They upgraded us to an ocean view room and we were able to see the sunset directly from our (small) balcony. I would absolutely stay at the Viceroy again!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, Manager at Viceroy Santa Monica, responded to this review, December 13, 2012
Thank you very much! Please don't stay away too long!
Regards,

Troy Pade
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 29, 2012

Having just finished 2 nights at The JW Marriott across the street my husband was reluctant to leave and try the Viceroy for our 3rd night. I had a special rate via email and insisted.
From the moment we arrived we were both blown away! Decor was superb & energizing. Staff was personal and welcoming - made us feel like we just arrived home. Complimentary glass of champagne awaited us.
Viceroy has an upscale boutique feeling. Entire hotel was spotless.
Stayed on the top floor overlooking pool. Room made good use of space, quiet, luxurious and what a comfortable bed!
Enjoyed cocktails/ appetizers in the bar, ate breakfast in Whist. Fantastic menu, well prepared food. Fairly priced for Santa Monica - pricey town overall.
Guests during our stay were mostly mid 30's to 60's (probably due to no DJ that night?).
Hard to find the hotel because there is no large sign posted, just small parking entrance signs. Not next to the promenade but a short 3 minute cab ride.
When visiting family in town this will become our new "home-away-from-home"

Room Tip: Higher floor rooms were very quiet.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Front Office Manager at Viceroy Santa Monica, responded to this review, January 31, 2014
Dear WongaPark,

Thank you for choosing us. We are very excited to hear that this was your best experience in Santa Monica! We hope to see you again.

Jonathan Wolfe
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 28, 2012 via mobile

Stayed at hotel in late November. It's a beautifully designed hotel near the beach. The front rooms have views of the beach over the rooftops of the buildings in front. So you really need room on 4th floor or above. We liked almost everything about it. The rooms are great, the bar and restaurant are excellent. Although for dinner when the waiter says the portions are small he actually means it. My only complaint is that for a 5 star hotel I feel it's a bit too commercial. For example they charge for Internet, they put goodies in your room that you can buy at high cost and when we wanted to have a late check out (to connect to a late flight back to London) they wanted to charge us a full 24 hour rate. Having said that almost all the staff were excellent and everything worked as it should. Would stay again.

Stayed November 2012, traveled as a couple
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Additional Information about Viceroy Santa Monica

Address: 1819 Ocean Avenue, Santa Monica, CA 90401
Phone Number:
Location: United States > California > Santa Monica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Monica
#2 Luxury Hotel in Santa Monica
#4 Green Hotel in Santa Monica
#4 Romantic Hotel in Santa Monica
#10 Family Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Viceroy Santa Monica 4*
Official Description (provided by the hotel):
An urban retreat at the shore - British impressions- with bold current perspectives. Business friendly- yet vacation ready- and just steps from the Santa Monica pier- beaches- shopping- dinning and nightlife. Each of the 162 guestrooms and suites offer ocean- pool- or palm views. Mascioni linens and bathrobes- custom beds with down comforters and pillows. Body and hair care products Aromatherapy Associates. In room spa services available- marble baths with seated vanities and soaking tubs- sitting areas- and fully stocked mini bars. In room entertainment centers feature 40 in flat screen tv- full cable access and movies- music- and video games- high-speed wireless Internet access- two-line telephones with speaker and private voicemail as well as media hubs. And dataports for modem/fax hookup - Viceroy also offers video check-out with e-mail reciept. A complete fitness center- 2 outdoor heated pools with private cabanas. Cameo bar- reunion dining at Cast- 24-hour room service- dry cleaning and laundry service- full-service concierge- choice of daily newspaper- and a 1300 sq foot meeting room with private patio overlooking the pool area. ... more   less 
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Also Known As:
Viceroy Santa Monica Hotel Santa Monica
Viceroy Hotel Santa Monica

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