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“Nice hotel” 4 of 5 stars
Review of Viceroy Santa Monica

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Viceroy Santa Monica
4.0 of 5 Hotel   |   1819 Ocean Avenue, Santa Monica, CA 90401 (Santa Monica)   |  
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Ranked #2 of 34 Hotels in Santa Monica
Certificate of Excellence 2014
GreenLeadersBronze level
Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Nice hotel”
4 of 5 stars Reviewed July 11, 2012

We stayed in July for a few nights. Staff were pleasant and rooms were comfortable. We upgraded upon checkin for an additional cost to a junior suite, however found out later in the evening that the sofa bed hadn't been made up. Bedding supplies were brought up but we were left to make up ourselves. The bathroom was huge and had nice toiletries to compliment.

The room had views of the ocean which was nice but there are other hotels in Santa Monica that offer better views/access to beach. It was nice to be able to open the windows to get fresh air as well. The rooms were noisy with rowdy guests easily echoing to the rooms. We were a little disappointed as we were promised complementary champagne on arrival but never received. We noticed other guests received theirs so not sure why we were forgotten. The pool area was relaxing but could get busy particularly as the weather was good.

Overall a nice stay.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Viceroy Santa Monica, responded to this review, July 12, 2012
Very happy with the overall nice review. I do have to aplogize that you did not receive the champagne at arrival , That was a terrible oversight on our part and will be addressed with our team. Again please do not take it personally it was simply a mistake.

Thank you again for sharing and we hope to have you back again soon, with champagne this time.

Regards,
Troy Pade
Hotel Manager
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1,119 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (288)
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English first
New York City, New York
1 review
5 of 5 stars Reviewed July 10, 2012

I met up with a friend for a long weekend in LA, and we chose the Viceroy on the recommendation of a friend who lives in Venice. We could not have been happier. Our room was great; we spent lots of time enjoying drinks by the pool; we found it a perfect jumping off point for day outings in Venice, Santa Monica and Malibu; we spent one night entertained by the scene; and above all, everyone at the hotel went above and beyond to make our stay amazing. To a person, they were helpful, friendly, attentive, and just generally all-around great. We could not have felt more taken care of and more appreciated, and it set the tone for our whole trip. I'm now firmly convinced that LA is an incredibly friendly, warm city. I definitely plan to get back for another visit soon--and I will definitely stay at the Viceroy.

Room Tip: Our room was a partial ocean room, facing the ocean on the 4th floor, and it was really quiet.
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  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Viceroy Santa Monica, responded to this review, July 12, 2012
Please thank your friend in Venice for us, that is so kind of them to refer us. We are happy me exceeded all of your expectations. And by the by, Santa Monica is the much more friendly than LA! :)

Regards,
Troy Pade
Hotel Manager
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London
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2012

From the moment we walked into the lobby we was presented with a very strong welcome and the Viceroy team really went to work in making sure we had a great stay.

The room was lovely and with a view on to the beach we couldn't have been happier after our long haul flight. Restaurant was lovely with some great meal choices on offer and the whole feel you got during your stay was one of relaxation and class.

It's also in a great position between the two shopping districts and obviously yards from the beach.

Definately think this is a great place to make your stay in Santa Monica all the better!

Room Tip: Simply request an ocean view and be on the 4th or higher floor to have a lovely view.
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Viceroy Santa Monica, responded to this review, July 12, 2012
Thank you fof the recommendation! I think we are perfectly located but I am a but biased.. Please come and see us again in the near future!

Warm Regards,
Troy Pade
Hotel Manager
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San Francisco, California
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 10, 2012 via mobile

Champagne cocktail awaits your arrival. A comfy chair to sit in while you check in. Attentive and friendly staff. A beautifully decorated room with modern touches. Outstanding views of the ocean.

If this is your style, then you won't be disappointed. I love this hotel. I've stayed a few times and with each visit, I've had a very good experience. During the last one, I arrived earlier than expected and had to wait for a room. They upgraded me because of the wait to a top floor room with balcony and a breathtaking view of the coast. I was a lucky gal. But I could tell, they treated every guest in a similar way.

I've had a room over the pool before, that was also fine. Could be a little loud during the day but who spends that much time in their room? I've only stayed on weekdays but I've heard from friends, the noise from the pool area can be even more distracting on weekend nights.

The onsite restaurant is delicious. I particularly enjoy the rock candy served gratis with the expresso. A classy touch.

If you are looking for a family place, not for you. If looking for a sleek vibe with a scene to match - enjoy!!

  • Stayed March 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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laboy70, General Manager at Viceroy Santa Monica, responded to this review, August 9, 2012
Thank you so much for your kind review. We hope to have you with us again in the near future!

Warmest Regards,
Troy Pade
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed July 9, 2012

Strong hotel with great amenities. Good location (not great), considering many of their competitors are beachside.

The hotel makes up for this with very nice rooms and superior service.

A note for those of you who care about the bathrooms, theirs are very nice however all the soaps and shampoos are in large pump/squirt bottles. Making it easy to use on property and a nice touch *(unless you like to collect them and take them home).

The view rooms are noisy on Ocean Ave although if you havent seen the view it is well worth it. If you have seen the Ocean before and want quite request the other side (East) of the hotel.

The food and beverage is first rate although again the outside options are world class.

A tough market they compete in and do well. A bit trendy so note that if you dont like to be in a "trendy" hotel

Room Tip: Ask for the side away from Ocean ave if you dont want street noise- although you will sacrifice an a...
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  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Viceroy Santa Monica, responded to this review, July 12, 2012
Thank you for your review.

The product we use is Neil George, from a Beverly Hills salon. We like to think we are offering a great value as well as saving the earth from millions of tiny plastic bottles.

We are a bit "trendy" but that is what sets us apart from the other more traditional hotels in the area.

I do hope that we can welcome you back again when your travels bring you to LA/Santa Monica.

Regards,
Troy Pade
Hotel Manager
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Vancouver, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 9, 2012

Spent a couple nights in early July at the Viceroy. The hotel and rooms were great, clean and well kept up. The location was good for Santa Monica about 1 block from the beach and 2 blocks from the 3rd Street promenade. It was a family vacation and I didn't really know the "scene" that the Viceroy was however it was fine. It becomes a bit of a nightclub in the lobby and pool area in the evening, which could be a bit much for a young family but it was ok. The pool is very small however and not terribly suitable for younger kids. Overall the Viceroy was great but I would likely choose a different spot if I was going with my kids again.

Room Tip: The rooms facing the "city" actually face the pool, which essentially becomes a nightclub...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Viceroy Santa Monica, responded to this review, July 12, 2012
Thank you for your review as well as the "tip". Our bar caters to the locals every weekend. As there are limited night spots in Santa Monica, we have been the "go to" place for over 10 years. We do pride ourselves in catering to families wit children and reccomend that they book the partial ocean or ocean view rooms that do not face the bar on Friday and Saturday nights. Summers of course are usually the busiest do to the outdoor nature of the bar.

Again I am happy you and your family could look past these issues and enjoy yourselves.

Warm Regards,
Troy Pade
Hotel Manager
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London
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 9, 2012

A really lovely hotel - chic and elegant decor in a gorgeous palette of greens, livened with characterful accents, complimentary champagne on arrival and effortlessly perfect service. You can be on the beach in two minutes, and walk straight into Santa Monica.

The only reason they aren't getting five stars was that I was really shocked to find an extra charge for wi-fi. This seems to be a bit of a trend recently - it's the second place I stayed in that has done this. I'll be checking more carefully before I book in future.
Much as I think this is the best hotel in Santa Monica, the wifi charge left a really bad taste in my mouth - it feels just mean when the room is already around $400 to sting you for another ten dollars for a basic utility that any coffee shop provides for free. I can understand an extra fee for high-speed access, file uploads etc. But all most people want to do is check their email, get the weather...maybe post to say what a great time they are having in their lovely hotel??? So I won't be staying there again until they sort it out.

A pity because the drinks were lovely, the atmosphere superb, the marble bathrooms luxuriously simple and stylish, and the breakfasts original and delicious.

Room Tip: Go as high as possible if you're there at the weekend overlooking the courtyard as the party can...
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Viceroy Santa Monica, responded to this review, July 12, 2012
Thank you for your feedback. I am sorry that we didnt meet your expectations when it came to free wi-fi. We do offer room pacakges that include internet access. We are researching a way to extend free lower bandwidth for basic access and would only charge for streaming videos or downloading larger files. At this point all of the local hotels charge for internet as well and charge several dollars more per day or have a "resort fee" that is in excess of $20 per day that includes wifi. So we are a better value than other hotels in the area.

Thank you again.

Troy Pade
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viceroy Santa Monica

Address: 1819 Ocean Avenue, Santa Monica, CA 90401
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Monica
#2 Luxury Hotel in Santa Monica
#3 Romantic Hotel in Santa Monica
#5 Family Hotel in Santa Monica
#5 Green Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Viceroy Santa Monica 4*
Number of rooms: 162
Official Description (provided by the hotel):
An urban retreat at the shore - British impressions- with bold current perspectives. Business friendly- yet vacation ready- and just steps from the Santa Monica pier- beaches- shopping- dinning and nightlife. Each of the 162 guestrooms and suites offer ocean- pool- or palm views. Mascioni linens and bathrobes- custom beds with down comforters and pillows. Body and hair care products Aromatherapy Associates. In room spa services available- marble baths with seated vanities and soaking tubs- sitting areas- and fully stocked mini bars. In room entertainment centers feature 40 in flat screen tv- full cable access and movies- music- and video games- high-speed wireless Internet access- two-line telephones with speaker and private voicemail as well as media hubs. And dataports for modem/fax hookup - Viceroy also offers video check-out with e-mail reciept. A complete fitness center- 2 outdoor heated pools with private cabanas. Cameo bar- reunion dining at Cast- 24-hour room service- dry cleaning and laundry service- full-service concierge- choice of daily newspaper- and a 1300 sq foot meeting room with private patio overlooking the pool area. ... more   less 
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Also Known As:
Viceroy Santa Monica Hotel Santa Monica
Viceroy Hotel Santa Monica

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