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“Attentive service and great stay” 5 of 5 stars
Review of Viceroy Santa Monica

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Viceroy Santa Monica
4.0 of 5 Hotel   |   1819 Ocean Avenue, Santa Monica, CA 90401 (Santa Monica)   |  
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Ranked #2 of 34 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersBronze level
San Francisco, California
1 review
“Attentive service and great stay”
5 of 5 stars Reviewed May 7, 2012

I stayed at the Viceroy in May this year for a work conference. From the start the staff was extremely attentive. I requested a room on a higher floor and the front desk person was extremely accommodating. The room was chic, clean, and comfortable. The bartender at the beautiful bar downstairs was friendly and knowledgeable. The parking attendants were also really nice and always fetched my car quickly. I've stayed in other "trendy" hotels where the staff seem too cool to help you. But at the Viceroy I had one of the best business travel experiences I have had yet. On the day I checked out, the front desk even called me to warn me that there is a union strike at the airport that may cause traffic delays. Overall I would love to stay at the Viceroy again.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,124 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denver
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 7, 2012

Everyone in the Viceroy staff was very nice to us during our 2 night stay. We were given complimentary champagne upon check in and enjoyed three meals in their restaurant. Breakfast portions were huge and the waiters very attentive. Close proximity to the pier and the beach which made for a nice relaxing walk. Valet was quick and provided directions and suggestions for places to see or dine.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed May 6, 2012

If you want to sleep, don't stay at this hotel. The noise is so loud it is ridiculous and it goes past 1am. And my shower had long dark hair in it (not mine!). Gross.

  • Stayed May 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Viceroy Santa Monica, responded to this review, August 9, 2012
Thank you for your very brief feedback. The hotel has a DJ on the weekends which we have had for almost 10 years. We have last call at 1am and thus the music is off by then, occassionally it goes a little later. I am sorry about the hair that was found in your shower. I hope you would have mentioned this during your stay so we could have addressed it immediately versus here where we can do nothing about it.

I appreciate your feedback.
Troy Pade
Hotel Manager
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1 review
5 of 5 stars Reviewed May 5, 2012

The ViceRoy is a great hotel! Very chic, hip hotel. It feels like you're at home. The rooms are beautiful and the hotel is very clean. The staff is very attentive and great you by name. We can't wait to go back!

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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laboy70, Manager at Viceroy Santa Monica, responded to this review, May 7, 2012
FancyPancy-
Thank you and very happy you enjoyed yourself!
We look forward to welcoming you back again soon!

Regards
Troy Pade
Hotel Manager
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Tucson,Az
Top Contributor
245 reviews 245 reviews
45 hotel reviews
Reviews in 73 cities Reviews in 73 cities
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed May 4, 2012

My wife and I just stayed 2 nights at Viceroy and despite couple reservations, giving it a "5". First the negative-Can only valet and its expensive.$36.That's a lot even for California beach standards. My wife complained to me she heard couple in next room talking late into the night so walls could be a thicker. 2nd night no issues.Some pool cushions really need replacement. On the other hand, everyone we met was friendly and helpful. I know in this digital age its easy to know who a guest is when they call, but everytime I had contact w/ hotel, at front desk, the bar, the restaurant, the valet, they used my name in addressing me. Small thing but subconsciously its makes you feel special. We had forgotten pair of sunglasses in car and they went and got it. We enjoyed the pool service outside, the breakfast and late night drinks. Place had a good vibe and well assessorized. Would go back. Great location near pier and shopping

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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laboy70, Manager at Viceroy Santa Monica, responded to this review, May 7, 2012
Thank you for your kind review. I do hope you can visit again.

As for the valet parking, yes it is expensive but not nearly as much as other cities, San Fran, Boston, NY all charge betwenn $50-90 per night. As for Santa Monica we are in the same ball park as our neighbors, Shutters, Casa, Loews. Space is limited in the larger cities and thus we need to rent lots elsewhere and pay someone else to park, retrieve and as well as absorb the cost of the insurance for it. It all adds up very quickly,.

Thank you and please come see us again.

Regards,
Troy Pade
Hotel Manager
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Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed April 30, 2012

I wish I had nothing but good things to say about this property, but as with most hotel stays there were highlights as well as drawbacks. Highlights: Beautiful lobby, champagne on arrival, nice lounge and bar area, nice bathroom amenities. Drawbacks: VERY noisy (could hear conversations and phone calls from the room next to ours), poor service at the restaurant and in the pool area. Next time I visit Santa Monica, I plan to try another hotel.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, Manager at Viceroy Santa Monica, responded to this review, May 7, 2012
Thank you for your feedback. We take it for what it is and will use it to better serve future guests.

Regards,
Troy Pade
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed April 27, 2012

Such a cool hotel, it took my breath away as soon as we walked in the front door. Staff were amazing and so helpful - experianced the drama of realising I had lost my credit card some time during that day when I went to put it down as security deposit when checking in at the hotel and the staff were so helpful during this stressful situation. Glass of champagne on arrival is a treat!

Rooms were spacious and so wonderfully decorated. Pool area is beautiful. Bathrooms are a little bit small but they make good use of the space.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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laboy70, Manager at Viceroy Santa Monica, responded to this review, May 7, 2012
LucyOz-
Thank you and I particularily like the part about "taking your breath away." We can never hear that enough!

Please spread the word in Perth!! We love the Aussies!

Thank you,
Troy Pade
Hotel Manager
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Additional Information about Viceroy Santa Monica

Address: 1819 Ocean Avenue, Santa Monica, CA 90401
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Monica
#2 Luxury Hotel in Santa Monica
#3 Romantic Hotel in Santa Monica
#5 Family Hotel in Santa Monica
#5 Green Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Viceroy Santa Monica 4*
Number of rooms: 162
Official Description (provided by the hotel):
An urban retreat at the shore - British impressions- with bold current perspectives. Business friendly- yet vacation ready- and just steps from the Santa Monica pier- beaches- shopping- dinning and nightlife. Each of the 162 guestrooms and suites offer ocean- pool- or palm views. Mascioni linens and bathrobes- custom beds with down comforters and pillows. Body and hair care products Aromatherapy Associates. In room spa services available- marble baths with seated vanities and soaking tubs- sitting areas- and fully stocked mini bars. In room entertainment centers feature 40 in flat screen tv- full cable access and movies- music- and video games- high-speed wireless Internet access- two-line telephones with speaker and private voicemail as well as media hubs. And dataports for modem/fax hookup - Viceroy also offers video check-out with e-mail reciept. A complete fitness center- 2 outdoor heated pools with private cabanas. Cameo bar- reunion dining at Cast- 24-hour room service- dry cleaning and laundry service- full-service concierge- choice of daily newspaper- and a 1300 sq foot meeting room with private patio overlooking the pool area. ... more   less 
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Also Known As:
Viceroy Santa Monica Hotel Santa Monica
Viceroy Hotel Santa Monica

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