I stayed at the Viceroy in May this year for a work conference. From the start the staff was extremely attentive. I requested a room on a higher floor and the front desk person was extremely accommodating. The room was chic, clean, and comfortable. The bartender at the beautiful bar downstairs was friendly and knowledgeable. The parking attendants were also really nice and always fetched my car quickly. I've stayed in other "trendy" hotels where the staff seem too cool to help you. But at the Viceroy I had one of the best business travel experiences I have had yet. On the day I checked out, the front desk even called me to warn me that there is a union strike at the airport that may cause traffic delays. Overall I would love to stay at the Viceroy again.