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“My Santa Monica home away from home” 4 of 5 stars
Review of The Ambrose Hotel

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The Ambrose Hotel
3.5 of 5 Hotel   |   1255 20th St, at Arizona & 20th Street, Santa Monica, CA 90404 (Santa Monica)   |  
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Hotel amenities
Ranked #18 of 34 Hotels in Santa Monica
Certificate of Excellence 2014
GreenLeadersGold level
Phoenix, AZ
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
“My Santa Monica home away from home”
4 of 5 stars Reviewed April 15, 2014

I've been a returning guest at this hotel for about ten years. Although some of the carpets and furnishings are getting a bit old, the place is immaculate and the beds are very comfortable. The new manager, Todd, with whom I've had many long critical chats, has made a few very needed changes to the services and amenities. I welcome what he's done so far and look forward to the future promised renovations. I'll always be angry about paying for parking (although it's much less than nearby hotels) but change is inevitable and I'm learning to accept it. The front desk staff is top notch-professional, friendly and helpful. SheeNa and Linda are my go to people when I need something. They always have a solution. All the staff from Guillermo who seems to do just about everything to the housekeeping women are all friendly and helpful. I've stayed at many of Santa Monica's hotels and keep going back to The Ambrose because it feels like home.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at The Ambrose Hotel, responded to this review, April 17, 2014
Thank you, foodierd... for your positive review and comments about your recent stay at the Ambrose hotel - Santa Monica.

Our most loyal repeat guest's frequently tell us that our hotel and accommodations are like their own home. That is the " medal of honor " in the hotel world !!!

Our staff strives to provide service & accommodations that exceed our guest expectations on every visit, every day for every guest.

We really appreciate you... your wonderful family and look forward to serving your accommodations for many years to come.
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890 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Portland, OR
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 2, 2014

Really enjoyed my stay at this hotel and would definitely return. Architecture and furnishings were very attractive and timeless. Service was very good. Hotel was clean. Breakfast buffet was not huge but we were very pleased by the quality of the baked goods. Great location closed to stores and the pier in Santa Monica (20 blocks). Very relaxing. Nice place to return to at the end of the day. The only minor demerit would be for an old TV. It worked fine but we have gotten so used to the crisp picture of the flat screen that it didn't seem up to the standard of the rest of the place. Also, no movie channel but there is a DVD player. I'd rather go to Redbox anyway.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at The Ambrose Hotel, responded to this review, April 7, 2014
Thank you for your positive comments on your recent stay at the Ambrose Hotel-Santa Monica.

Our first time guest's frequently find our hotel and instantly get to know our Southern California
" vibe" throughout the entire hotel, staff and accommodations...

We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest.

Your positive feedback makes it all worth our efforts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heath, Ohio
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 29, 2014

From the moment my party of 4 walked into this hotel and were greeted by Linda, we were in love with this hotel. Linda was very busy up front, but she took the time to make us feel special and to give us a detailed map of all the things we wanted to see and or felt we would want to see. She is the hotel's best asset by far. Granted everyone else was very kind and helpful, but not like Linda. I truly believe she loves her job as it shows so much.

The breakfasts were terrific. We had planned on going out to eat, but never did. They had fresh baked goodies of all sorts, fresh fruit, yogurts, juices, breads and it was all very good.

We had room service a couple of times while there and was never disappointed in the food nor the service. They even deliver your ice to you. The service is fast and accurate and always served with a smile.

I will gladly return to this hotel when in the area and highly recommend it. You will feel special and I feel that is important.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at The Ambrose Hotel, responded to this review, April 1, 2014
We couldn't have said it better...

Thank you for your positive review and comments about your recent stay at the Ambrose Hotel - Santa Monica.

Our staff strives to provide service & accommodations that exceed our guest expectations on every visit, every day for every guest.

We are so pleased that Linda was able to exceed your expectations and deliver 5 Star Service !

Your comments will be shared with our entire Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tacloban, Philippines
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed March 27, 2014

Am a business traveler, spending 3 nights weekly in all the major hotels. This hotel was thought to be an upscale, boutique type of hotel. hmmmmm... well, sort of.

Linens and toilettries are top notch. Secure parking is available... for a price.

That's about all that I have to say about it being good.

B'fast... same hard, crunchy pastries every day on the cold-buffet type of b'fast line. There was absolutely no variation across the 3 days I spent there in March.

The same pastries are what's set out for a snack later in the afternoon... even up thru the evening hours. Leftovers, I assume.

Keycard was validated only for 2 days, instead of 3... causing me to have to make 4 trips to my room before the desk clerk figured out how to properly re-activate it.

I was "upgraded" to a 4th floor room. "Very nice, you'll love it." Ha! Am not joking... EVERY night for 3 nights in a row there was vehicle traffic in the alley below... either delivery trucks, or garbage trucks, or something with backup alarms, hydraulics, etc. that awoke me anywhere from 2am-5:30am, every night.

On checkout, I stood at desk and waiting on desk person making another guest's car rental res. The desk person actually read ALOUD, over the phone, the name, the card #, the exp. date, and the security code, to the res. agent... while I was standing there. Wish I had a pencil with me! The data security at this hotel is now questionable.

Nice ambience, nice bed linens and toiletries... but service is sorely lacking and the b'fast is NOT something to be relied upon for a way to start your day.

Room Tip: Not overlooking the busy streets, or the alley.. but that doesn't leave much at this hotel.
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Green Features: Don't be fooled by this category...when you pay $250-ish/night, who cares?
  • Stayed March 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at The Ambrose Hotel, responded to this review, April 1, 2014
We’re very sorry to hear that your stay experience was not to your overall satisfaction.

We attempt to exceed every guest expectation on every stay and I am terribly sorry that this did not happen for you.

Please reach out to me directly at gm@ambrosehotel.com for further follow up on your stay.

We certainly welcome both positive and critical comments in order for us to achieve the highest levels of guest stay experiences.

Your feedback makes it all worth it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 20, 2014

We stayed at the Ambrose for 3 nights in January 2014 - our second stay having spent some time here on honeymoon in 2010.

The hotel was just as we remembered - quite and calm in a nice residential area. Feels miles away from LA and the beach, in a good way (in reality a 5-10 minute drive down to the heart of Santa Monica). Staff are always helpful and friendly, and breakfast is a treat.

A couple of niggles however - the hotel is starting to look a little tired around the edges (we were informed that a refurb is imminent), and the $20 per night parking charge seemed a little on the steep side for a hotel guest.

We hope to visit again when the works are completed to experience the new look Ambrose!

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at The Ambrose Hotel, responded to this review, March 26, 2014
We couldn't have said it better...

Thank you for your positive review and comments about the Ambrose hotel.

Our repeat guest's frequently tell us that our hotel and accommodations like their own home.

Our staff strives to provide service & accommodations that exceed our guest expectations on every visit, every day for every guest.

Ask for the "repeat" guest discounts on your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Clemente, California, United States
Top Contributor
78 reviews 78 reviews
4 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 18, 2014

We enjoyed our stay at The Ambrose immensely: beautifully serene surroundings, a feeling of relaxed elegance, all in all an oasis in hectic So Cal. And what made the sojourn especially positive was the staff, particularly Linda at the front desk whose gracious style, helpful local knowledge and care and concern were a real plus.

Room Tip: Upstairs roms are best
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at The Ambrose Hotel, responded to this review, March 26, 2014
We couldn't have said it better...

Thank you for your positive review and comments about the Ambrose hotel.

Our staff, including Linda, strives to provide service & accommodations that exceed our guest expectations on every visit, every day for every guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2014

My wife and I love this hotel. We started staying here shortly after it opened and have never waivered. We lived in Santa Monica until 2000. I come back often for business and medical reasons. We are often here for a week or more and find the central location is perfect. We do not rent a car anymore and are able to walk to most places, otherwise the hotel's car and driver, taxi or limo work well.

Ownership of the hotel changed a couple of years back and we were apprehensive. There have been some minor changes, mostly positive, new people, uniformly positive, and a new energy. I cannot name everyone that make this a great hotel but Alfred, Jose, Linda, Maria, George and Hillary from before the ownership change are among the ones working very hard to maintain its quality. Also, Sheena, Thomas, Nida (?) and others are quality additions. I cannot say enough about the staff. Breakfast is great with healthy options and a mouth-watering variety of pastries. I don't use the gym although I see many who do. The same is true of the meeting room and business center. The rating for the areas below are inadequate. The "Swimming Pool" is not terrible. It is just not. The same is true for "Restaurant," breakfast is very good and we do not use the room service options but there is no restaurant as such..

Room Tip: Room 304 has a great terrace and is nice for small gatherings. Rooms 430 (very large) and 431 (sligh...
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at The Ambrose Hotel, responded to this review, March 26, 2014
We couldn't have said it better...

Thank you for your positive review and comments about your recent stay at the Ambrose Hotel - Santa Monica.

Our repeat guest's tell us they frequently find our hotel and accommodations like their own home.

Our staff strives to provide service & accommodations that exceed our guest expectations on every visit, every day for every guest.

Your comments make it worth all the effort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ambrose Hotel

Address: 1255 20th St, at Arizona & 20th Street, Santa Monica, CA 90404
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Santa Monica
#11 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
#18 Family Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — The Ambrose Hotel 3.5*
Number of rooms: 77
Official Description (provided by the hotel):
The Ambrose Hotel. Unique . Influenced by design, yet also inhabits the sights, sounds and tastes of its surrounding neighborhood. Your Place. That warm feeling of being at home. In fact, the last thing we want to do is make you feel like a guest. Because truth is, we’re guest’s in your life… sharing space . Of something bigger. A memory. A stay experience. Luxury. With it comes authentic service and a feeling that you’re in a special place quite unlike anywhere else in Southern California, Santa Monica… or , the world. ... more   less 
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Also Known As:
Ambrose Hotel Santa Monica

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