We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Average hotel with good location” 4 of 5 stars
Review of The Ambrose Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added The Ambrose Hotel to your Saves list
The Ambrose Hotel
3.5 of 5 Hotel   |   1255 20th St, at Arizona & 20th Street, Santa Monica, CA 90404   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #13 of 34 Hotels in Santa Monica
GreenLeadersGold level
Portland, Oregon, USA
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
“Average hotel with good location”
4 of 5 stars Reviewed September 12, 2013

We stayed at this hotel for four nights over the spring vacation. The hotel is located close to Wishire Blvd in Santa Monica not far from beach and Westwood Blvd and within easy access to San Diego Freeway. Ample parking was available free of charge.

Our room was clean and comfortable. The furniture and drapes were, however, dated and in need of replacement. The carpet was stained and showed its age. Breakfast was included in the bill, but there were not a lot of choices. The breakfast room did not have enough chairs so one had to find some other place to sit. The hotel staff were helpful and friendly.

Green Features: We liked hotel's environmental policy. The hotel has a strong environmental policy. We liked and supported it.
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at The Ambrose Hotel, responded to this review, September 13, 2013
Thank you ManouchehrG for your positive comments about the Ambrose Hotel.

We appreciate your patronage and invite your return. We have a renovations plan in place for 2014 and the entire hotel that will address the areas of your concern.

Please reach out to me directly at gm@ambrosehotel.com for repeat guest discounts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

815 reviews from our community

Traveler rating
    370
    300
    82
    30
    33
See reviews for
198
201
57
179
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 10, 2013

I was very pleasantly surprised by my recent stay here. After reading some of these reviews I was actually a little apprehensive. The reception was pleasant and efficient, my room was large, well decorated, very clean, the bed and pillows were comfortable and the linens a very good quality. I have worked in the hotel business and I am really very picky about beds and linen. Everything in the room worked (not always the case in many five star hotels), the bathrobes nice and comfy and the breakfast in the morning had good pastries and fresh strawberries. What not to love? A few minor flaws: at 6:00AM a very loud garbage pickup in the alley seemed to linger forever, the clock in the bedroom was not set and I am a total dope at doing things like that, the coffee at breakfast was very weak resembling a light tea and no flavor, and the bathtub drain didn't really drain well. However, within half an hour of mentioning this at the front desk, there was a maintenance man at my door. All in all, this hotel really is a well run and delightful place to stay in Santa Monica.

Green Features: A Green hotel, environmentally friendly. Non toxic cleaning, recycling made easy.
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at The Ambrose Hotel, responded to this review, September 13, 2013
We couldn't have said it better...

Thank you Fleurbloom for your positive review and comments about the Ambrose hotel.

Our first time guest's frequently find our hotel and accommodations like their own home.
Our staff strives to provide service & accommodations that exceed our guest expectations on every visit, every day for every guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 7, 2013

We stayed there for 4 nights in August and left a little unsure how to rate it. The room was great: plenty of space, very comfortable bed, proper pillows, big bathroom, quiet location - all we wished for. The hotel provided fee shuttle to the beach and beach towels - really nice touch. Underground carpark had plenty of space as well and we were able to access our car at any time without any fee (we booked it several months before the trip). What really let this place down was the breakfast arrangements. There were only a couple of tables avaialble and the guests had to eat standing up! The food was really nice but the experience of having to 'fight' for a chair was rather stressful. They kept running out of food items, plates, knifes etc - there was only one grumpy waitress who had to be told to bring the missing items in ( and she took her time!). The room was not serviced well either - rubish was not removed from the bin, towels were missing, they did not hoover our room during our stay and did not change the bed sheets either (not even after 3 nights). Shame really because the place seems to have a great atmosphere and plenty of potential.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at The Ambrose Hotel, responded to this review, September 13, 2013
Dear WolfChemGirl...

We’re very sorry to hear that your stay experience was not to your complete satisfaction.

The comments you mentioned about our positive influences are certainly appreciated... but we are especially concerned to hear of the shortcomings you experienced.

We attempt to exceed every guest expectation on every stay and I am terribly sorry that this did not happen for you.

Our breakfast can certainly get awkward when so many guest's attempt to eat at the same time. We're working to alleviate this with a Delivery Service Breakfast - Room Service style that may add some hot items as well.

We appreciate your positive comments and look forward to your future stay. Please reach out to me directly via email at; gm@ambrosehotel.com for repeat guest discounts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 5, 2013

This was a great place to stay in Santa Monica.
Great room - Very spacious and decorated well. Very comfortable bed and great bathroom.
The hotel had a very nice feel about it - Calming and quite.
The buffet breakfast was good quality, however, there could have been more tables to sit at.
The woman at the check-in desk was very helpful and had extremely good local knowledge.
It's just under 2 miles to the beach but the hotel provides a car to get there and back.
A very nice hotel which I would absolutely use again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at The Ambrose Hotel, responded to this review, September 6, 2013
Thank you immensely, from " down under " !

We greatly appreciate your comments and genuine review of the AMBROSE Hotel.

Our first time guest's frequently find our hotel and instantly get to know our Southern California " vibe" throughout the entire hotel, staff and accommodations... like their own. We strive to provide a calm, quite oasis and accommodations that exceed our guest expectations on every visit, every day for every guest.

Your positive feedback makes it all worth our efforts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Granada, Nicaragua
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 1, 2013

My wife had been to a stressful family event in Central America and I decided to treat her to an expensive boutique hotel in Santa Monica, expected to get her some friendly and comforting pamping.

The hotel interior is a Japanese inspired design, wooden beams and white panels, and a small water garden in front. Appearances were thus very favourable until we reached the desk. The staff were polite but insisted I pay the $20 parking charge despite it being included on the Expedia price (yes, Ambrose, I have proof). Okay, in view of the $400 odd cost including taxes for one night, twenty dollars wasn't worth the hassle and I didn't want to hold up the line.

The room was fairly basic, average toiletries, and bottled water was of course charged for. Note the hotel has no restaurant or bar, or at least I could not find either. Breakfast next morning was fruit, yogurt, bread, cakes and coffee, adequate for most people but perhaps a little meagre given the steep price. But what upset us, was that another couple tried to enter the breakfast room about 5 minutes after it had closed and were refused breakfast. But the cleaning staff didn't turn up until 15-20 minutes later and they cleaned away a good deal of untouched food. A more friendlier hotel would have let them in just this time, maybe wagged a finger at them. After all there wasn't any cooked food available and chefs waiting around.

We were planning on staying for two nights but decided to leave and we booked a Best Western in the Simi Valley. And despite being packed out, half the price and twice the service.

Room Tip: Looks like I paid too high a price given the other comments on this hotel. Closely look at pricing i...
See more room tips
Green Features: I saw very little of them, other than a few vegetarian items on the room service menu. The hotel though had notices proclaiming its Green practices.
  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at The Ambrose Hotel, responded to this review, September 3, 2013
We’re very sorry to hear that your stay experience was not to your satisfaction.

We attempt to exceed every guest expectation on every stay and I am terribly sorry that this did not happen for you.

I'd certainly welcome a follow up email at gm@ambrosehotel.com to review your comments and contact you personally.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Pleasant, South Carolina
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 1, 2013

That's what a friend said when I told him we had booked a stay at the Ambrose. We agree, especially for families traveling with a car. This hotel has comfortable well appointed rooms, friendly and accommodating staff, healthy breakfast options and is one of the few hotels we stayed in that were willing to take a sustainable approach to their operations. The cost was reasonable compared to similar quality hotels. The location was very convenient with good restaurants and shopping within walking distance and easy access to the ubiquitous LA freeways.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at The Ambrose Hotel, responded to this review, September 3, 2013
Thank you Southwind509 for your positive comments about the Ambrose hotel on your recent stay.

We couldn't have said it better !

Our first time guest's frequently find our hotel and instantly get to know our Southern California " vibe" throughout the entire hotel, staff and accommodations....

We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest.

Your positive feedback makes it all worth our efforts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 28, 2013

I stayed here for six nights and was very comfortable. The staff were attentive and helpful, allowing me early access to my room after a long international flight. They also helped with suggestions and directions to various LA attractions

Location of the hotel is good, particularly its proximity to a number of eating places, a great 'organic' supermarket and local buses. Although the hotel is not right on the beach, this allows for a bit of peace and quiet, plus walking around the attractive (and clean) neighbourhood is an added attraction.

One reason I chose the hotel was ease of transportation - without a car - to both the Getty Centre and the Getty Villa. Venice Beach can also be easily reached by the 'Blue Bus'. For further afield, the yellow route of the double decker 'hop-on-hop-off' bus stops in Santa Monica.

Room for improvement: Breakfast seating was quite limited plus a few more items could be added to the menu without necessitating the introduction of a hot breakfast. Also there were a few minor problems, which I think related to the change of ownership of the hotel.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at The Ambrose Hotel, responded to this review, September 3, 2013
Thank you Melbourne3058 for your positive comments about the Ambrose Hotel and our Staff !

We sincerely appreciate all your positive remarks and work to consistently deliver unexpected service results to all our guests'.

It's guest's like you that make our job effortless !!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Ambrose Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ambrose Hotel

Address: 1255 20th St, at Arizona & 20th Street, Santa Monica, CA 90404
Phone Number:
Location: United States > California > Santa Monica
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Santa Monica
#9 Business Hotel in Santa Monica
#10 Romantic Hotel in Santa Monica
#13 Family Hotel in Santa Monica
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Ambrose Hotel 3.5*
Number of rooms: 77
Official Description (provided by the hotel):
The Ambrose Hotel. Unique . Influenced by design, yet also inhabits the sights, sounds and tastes of its surrounding neighborhood. Your Place. That warm feeling of being at home. In fact, the last thing we want to do is make you feel like a guest. Because truth is, we’re guest’s in your life… sharing space . Of something bigger. A memory. A stay experience. Luxury. With it comes authentic service and a feeling that you’re in a special place quite unlike anywhere else in Southern California, Santa Monica… or , the world. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, BookIt.com, Odigeo, Travelocity and Agoda so you can book your The Ambrose Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ambrose Hotel Santa Monica

Owners: What's your side of the story?

If you own or manage The Ambrose Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.