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“Convenient to Saint Johns Hospital with a shuttle to local destinations a plus.” 4 of 5 stars
Review of The Ambrose Hotel

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The Ambrose Hotel
1255 20th St, at Arizona & 20th Street, Santa Monica, CA 90404   |  
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Ranked #12 of 34 hotels in Santa Monica
GreenLeadersGold level
Reno, Nevada
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
“Convenient to Saint Johns Hospital with a shuttle to local destinations a plus.”
4 of 5 stars Reviewed March 18, 2013 via mobile

I was recently hospitalized at Saint Johns which is across the street and wanted to recover before traveling back home.
The Ambrose is convenient to the hospital. It is not on the beach but the price is right. They even gave us a hospital discount!!!

The hotel is an architectural mix between frank Lloyd wright and Asian. It is very soothing.

All rooms are not created equal. The first room I had was a deluxe king. Although the room itself had charm I found it to be quite dark. No balcony the windows looked out towards someone else's windows. Hence you would keep the curtains drawn. It was in the back of the building.

The second room which had handicap access was brighter with a small balcony. It was in the front of the hotel and overlooked the garden area.

Both rooms were large. The first room had a flat screen TV. The second room had an old Zenith. It seemed it worked okay. There are limited television stations and no paid movie station. There was a DVD player.

I would agree that the hotel has charm. It does require some fixing up in the rooms which are showing major wear. The hall walls are dingy.

The free shuttle to local places was handy as we did not have a rental car. However they do discourage you from using it to get take out food. They have a great breakfast buffet and offer room service. However the evening room service is limited. And they did take us to get take out twice.

The really great thing about the hotel except location is the service!!! The staff, everyone of them, cannot do enough to make you happy.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at The Ambrose Hotel, responded to this review, March 29, 2013
Thank you so much for your positive feedback about the Ambrose Hotel.
We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay. Your feedback makes it all worth it
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
Sacramento, CA
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 16, 2013

Our room was very comfortable (we had one king bed) and quiet. Breakfast was as advertised - very impressive and yummy. You are 20 blocks away from the Santa Monica Pier area, but they do have a "free" shuttle. Well, the shuttle is first come, first served, so leave enough time to get a cab as the shuttle driver wears many hats. The "shuttle" is a Lincoln Navigator, not the cute cabs that were advertised (a cab ride costs us $10 to the Santa Monica Pier area). The rooms do not have coffee pots, but there is a small fridge (mini bar) that you can use for your own drinks at no extra charge. The coffee/tea downstairs goes away after breakfast, and is replaced with fresh water and iced tea. The gym is nice with free weights and several different exercise machines (enough to get the job done). There is an iHop a couple of blocks away, and Fromans is a couple blocks away in the other direction. There is a Walgreens one block away (very handy). Overall, this property is very clean, has a nice little garden area in the front with koi pond and parking below the hotel. Staff was not as well informed as you would expect, but were attentive to our needs.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at The Ambrose Hotel, responded to this review, March 29, 2013
Thank you so much for your positive feedback about the Ambrose Hotel.
We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay. Your feedback makes it all worth it
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Louis
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 13, 2013

The Ambrose is a pleasant change of pace from run-of-the-mill hotel chains with warm but contemporary Asian-inspired décor that is just beginning to show some wear and tear. Although adjacent to some large medical centers, it is quiet at night, but somewhat off the beaten track so to fully explore the heart of Santa Monica requires a good pair of walking shoes or a car. For lovers of baked-goods, the daily breakfast buffet offers an array of rolls and breads that would be fit for a fine Sunday brunch. The only downside for me was the lack of an in-room coffee pot. As a visitor from the central-time zone, I naturally arose 2 hours early and would have appreciated being able (without the intrusion of a room servant) to brew myself some coffee and to enjoy it in my PJs while seated on the private balcony warmed by its gas-log fireplace while waiting for the sun to take over.

Room Tip: My room had a large balcony with seating for 4 as well as a chaise...a great place to relax and enjo...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 10, 2013

Came back to Santa Monica for work again in late January, booked a room here after a great stay last time. I tend to check in around 9pm and check out the next morning so I have not taken advantage of all this place has to stay.. However with that said, I am not disappointed during my short time here.

The hotel is very serene, which is exactly what I need after a day of traveling from NYC, plus a full day of work and business dinner. The beds are super comfortable.i got a room with a balcony over looking the small court yard. Love the complimentary breakfast in the morning. You can sit down, grab a paper, a nice chocolate croissant and start your morning off right. I do enjoy that the hotel has a car service to drop me off at the office a few blocks away. Perfect for when I'm in and out of LA... No need to rent a car.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dijon, France
Top Contributor
82 reviews 82 reviews
36 hotel reviews
Reviews in 54 cities Reviews in 54 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed January 31, 2013

The Ambrose is a very low key boutique hotel set back a little from the main streets of Santa Monica.

I stayed there for a week as I had some things to do in Los Angeles and it was absolutely ideal. Very nice staff, courtesy car, free parking, well located, comfortable rooms, great breakfast and very friendly staff.

The hotel really makes staying very easy and a pleasure. It is a little more expensive than some of its competitors but in my humble opinion it is well worth the extra few bucks.

The staff don't quibble if you want to take an extra apple to your room, are very helpful and have a good knowledge of the area.

If I go back in the near future I will definitely stay with them again.

Thank you to everyone at the Ambrose.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 13, 2013

When I lived in Los Angeles, I must've driven and walked past the Ambrose tons of times and just thought it was some nice apartment building because it doesn't look like your typical hotel. After moving out of town, I came back to the Ambrose for a business meeting and found the staff to be extraordinarily nice and accommodating during our stay and meeting, making sure that everything we needed was taken care of. The free parking was also a plus, especially since parking at L.A. hotels is usually astronomical, and I had a great room up on the 4th (top) floor with a huge balcony that had enough room for a table, 2 chairs and a bench -- the balcony also faced west so I could watch the sunset and see the ocean off in the distance. The room itself was nice, and the bed was comfortable. It was also helpful to have the free breakfast that included pastries, fruit and coffee.

That said, the Ambrose is showing its age a little. Some of the wallpaper in my bathroom was peeling off the wall, some of the carpet was starting to pull away from the wall, and the chairs in our meeting room definitely were showing some marks and wear. Also, the walls were pretty thin, so when my next door neighbor decided to use his bathroom at 11pm, I heard it pretty clearly when he flushed his toilet and ran his shower, so that sort of thing may disturb light sleepers.

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brasilia, Brazil
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 13, 2013

Nice place to stay. Great Staff, very educated, made my check in before 15:00 o´clock, room was clean and cool. Free parking (excellent!). Very quiet. Not so far way from Promenade and Santa Monica Pier. The breakfast is different. Food is mostly natural, could have more fruits (only strawberries). It does not have place to sit for everybody, only few chairs and two tables (maybe you find weird at the beginning, but it was really cool because you can bring your breakfast to your room with no problem). I highly recommend. I was with my wife and my 8 years old son. Free and fast internet. Really COOL!

Room Tip: Higher floor and away of the elevator is a tip.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at The Ambrose Hotel, responded to this review, March 28, 2013
We couldn't have said it better...

Our first time guest's frequently find our hotel and instantly get to know our entire hotel, staff and accommodations like their own home. We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest.

Your positive feedback makes it all worth our efforts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ambrose Hotel

Address: 1255 20th St, at Arizona & 20th Street, Santa Monica, CA 90404
Phone Number:
Location: United States > California > Santa Monica
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Santa Monica
#8 Business Hotel in Santa Monica
#11 Romantic Hotel in Santa Monica
#13 Family Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Official Description (provided by the hotel):
The Ambrose Hotel. Unique . Influenced by design, yet also inhabits the sights, sounds and tastes of its surrounding neighborhood. Your Place. That warm feeling of being at home. In fact, the last thing we want to do is make you feel like a guest. Because truth is, we’re guest’s in your life… sharing space . Of something bigger. A memory. A stay experience. Luxury. With it comes authentic service and a feeling that you’re in a special place quite unlike anywhere else in Southern California, Santa Monica… or , the world. ... more   less 
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Also Known As:
Ambrose Hotel Santa Monica

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