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“Nice hotel for a relaxing stay” 4 of 5 stars
Review of The Ambrose Hotel

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The Ambrose Hotel
1255 20th St, at Arizona & 20th Street, Santa Monica, CA 90404   |  
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Ranked #13 of 34 hotels in Santa Monica
GreenLeadersSilver level
Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Nice hotel for a relaxing stay”
4 of 5 stars Reviewed October 31, 2012

The hotel was nice and the location didn't bother us. It was about 25 minutes from the beach. The free parking, shuttle, and wifi certainly made up for it. We thought the breakfast was good, but would have liked more fruit variety. The room was smaller than I expected, and the bath tub and shower were underwhelming.

There was miscommunication on arrival as I had booked a room with a terrace (and had confirmed by email ahead of time) but ended up with a room with a balcony that you can't sit on. This was promptly fixed and we were given a room with a terrace which we ended up using a lot - perfect setting for a nice quiet breakfast.

We heard that the hotel was recently bought by a chain and we were told that the free shuttle may not stay with the change over, which would be a shame.

Overall, we enjoyed our stay.

Room Tip: - Our room was facing the hospital loading dock and was quite noisy in the morning - Located near W...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at The Ambrose Hotel, responded to this review, November 2, 2012
Thank you for your kind words for The Ambrose. However, I want to let you know that the hotel has not been sold to a chain. It remains an independent hotel and the complimentary shuttle will continue!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Goose Creek, South Carolina
Senior Contributor
33 reviews 33 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 25, 2012

The hotel is a bit out of the way, but the peace and quite were appreciated after a long day of traveling and sight seeing. However, with the complimentary shuttle to Third Street Prommenade, you are easily in the heart of the action. The atmosphere is very relaxing and we appreciated the Aveda bath products.

I would have preferred more fruit on the breakfast buffet rather than all the pastries. For the most part the staff was detached, but there were a few that went above and beyond which made up for the aloofness we experienced.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sacramento
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2012

My husband and I have visited Santa Monica annually for nearly 15 years. We've stayed in various hotels in the area ranging from the Days Inn to The Georgian. Of all, The Ambrose most provides for all our needs and is the only hotel we have stayed in for the past four visits. Why we return: serene rooms, spacious bathroom, excellent bathroom products, friendly staff, high-quality free continental breakfast, free parking, exercise room (cardio equiipment, weights, TV, water, towels), free loner bikes, free shuttle, gathering area off the lobby, location.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kailua, Hawaii
Top Contributor
178 reviews 178 reviews
43 hotel reviews
Reviews in 49 cities Reviews in 49 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed October 14, 2012

We were recently in Santa Monica for a family wedding and many of the wedding guests stayed at the Ambrose. The rooms are still quite charming with an old world feeling to them. The service is good, if not a bit off putting. Though the vaneer still looks bright, it is cracking around the edges. Beginning with the breakfast service, it is simply a ZOO! Trying to sevrve way too many people in a very small space with inadequate sitting arrangements. Additional small tables could easily be set up in the lobby area to help accommodate breakfast as well as expanding outside. The way it is set up now is a complete turn off. There needs to be a separate business center set up, rather than the single computer in the middle of the lobby where there is no privacy. Family members who had stayed at The Ambrose years ago related how it is just not the same. One constant however is the underground parking which is a blessing.

Room Tip: Rooms facing the courtyard are much more quiet and you do not want to end up on the alley side as we...
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  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Princeton, New Jersey
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 28, 2012

We needed to find a place last minute and Robet at the front desk was very accomodating and friendly. The room we obtained was a comfortable size, very clean and cozy. The floors are hard wood but what ever they use to clean them makes them extremely slippery with socks on. The furniture is also wood and very nice. The television is a 25 inch dinosaur and in need of being replaced, but that's minor. The sitting rooms by the lobby are quiet and comfortable and the outside patio has a pool of Coi fish which is very cool. Breakfast which is included alond with WI-FI and parking is continental but very delicious with a nice selection. A wonderful place to stay!!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo
Top Contributor
105 reviews 105 reviews
37 hotel reviews
Reviews in 50 cities Reviews in 50 cities
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed September 28, 2012

Good hotel, friendly service. Located a long way from the beach, to long to walk. BUT they offer a shuttle service free of charge.
Parking in garage is also good.
All in all I would recommend this hotel.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 27, 2012

I stayed at the Ambrose hotel for 3 days in September 2012 and enjoyed my stay there.
The atmosphere of the hotel is charming and the staff friendly.
Being at roughly 30 minutes from the beach, the hotel offers a complimentary shuttle, active from 8am to 10pm.
I recommend this hotel to anyone staying in Santa Monica!

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Ambrose Hotel

Address: 1255 20th St, at Arizona & 20th Street, Santa Monica, CA 90404
Phone Number:
Location: United States > California > Santa Monica
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Santa Monica
#9 Business Hotel in Santa Monica
#10 Romantic Hotel in Santa Monica
#13 Family Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Official Description (provided by the hotel):
The Ambrose Hotel. Unique . Influenced by design, yet also inhabits the sights, sounds and tastes of its surrounding neighborhood. Your Place. That warm feeling of being at home. In fact, the last thing we want to do is make you feel like a guest. Because truth is, we’re guest’s in your life… sharing space . Of something bigger. A memory. A stay experience. Luxury. With it comes authentic service and a feeling that you’re in a special place quite unlike anywhere else in Southern California, Santa Monica… or , the world. ... more   less 
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Also Known As:
Ambrose Hotel Santa Monica

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